Internet Speeds always been slow + Line Stats

Forums › New Zealand Broadband › Internet Speeds always been slow + Line Stats

krishneil

24 posts

Geek

Topic # 143862 29-Apr-2014 21:00

Provider: Vodafone
Yes i have tried isolations tests, ethernet cable tests, and everything else.
I like on redoubt road, around 500 - 600 redoubt road, its rural i guess
cabinet on left is around 550m and cabinet on right is abour 750m according to google maps

I recieve an average of 0.8Mbps which is like 100kbps when i download.
On weekends i can reach 2.8mpbs which is great cause i start reaching 300kbps when i download.

My neighbours get aroung 4 - 8 Mbps while im still around 0.5-3 mbps I have always had awful speed, i talked to vodafone a while back. They made me connect my router in all areas of my house and told me to get a new router as it is 3 years old

But after some research i found that my house was cheaply built 9 years back. I did some research and found out that i can get a master splitter installed. What should i do BTW here are some of my stats, could i please get someone to explain if there is anything wrong here.

BTW i dont know which cabinet im connected to but the closest is 550M away according to google map
Mode:ADSL2+
Line Coding:Trellis On
Status:Connected Link
Power State:L0   D
SNR Margin (dB):19.9 13.0
Attenuation (dB):35.5 17.1
Power (dBm):0.0 12.8
Attainable Rate (Kbps):3012 1192
Rate (Kbps):1423 1112
MSGc (number of bytes in overhead channel message):61 9
B (number of bytes in Mux Data Frame):43 139
M (number of Mux Data Frames in FEC Data Frame):4 1
T (Mux Data Frames over sync bytes):1 1 R (number of check bytes in FEC Data Frame):14 0
S (ratio of FEC over PMD Data Frame length):3.8677 4.0000
L (number of bits in PMD Data Frame):393 280
D (interleaver depth):16 1
Delay (msec):15 1
Super Frames:532775 575268 Super Frame Errors:11 6 RS Words:8923986 0 RS Correctable Errors:140510 0 RS Uncorrectable Errors:85 N/A   HEC Errors:8 0 OCD

Provider: Vodafone
Yes i have tried isolations tests, ethernet cable tests, and everything else.
I like on redoubt road, around 500 - 600 redoubt road, its rural i gues,

1 | 2

5519 posts

Uber Geek
+1 received by user: 248

Trusted

Geekzone

Lifetime subscriber

Reply # 1033458 29-Apr-2014 21:00

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Coil

5795 posts

Uber Geek
+1 received by user: 1729

Trusted

Reply # 1033466 29-Apr-2014 21:04

Giant wall of text.
Simplified version:
I recieve an average of 0.8Mbps
On weekends i can reach 2.8mpbs
Attenuation (dB):35.5 17.1
Actual sync Rate (Kbps):1423 1112

Hi,

The issue lies with your ADSL line.
@coffeebaron
A Master filter might yeild good results. Try another jack point.
Please post cleaner so its easy to understand.
Welcome to geekzone!
Have a good day.

Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.

Jase2985

7677 posts

Uber Geek
+1 received by user: 2527

Subscriber

Reply # 1033467 29-Apr-2014 21:07

wow wall of txt, that's it so difficult to read. little bit of formatting wouldnt have gone amiss

your attenuation is horrible thats why you have such low speed

how far are you from the nearest cabinet/exchange? can use this site to find out (turn on the different layers), will give you a rough estimate. also post up the cabinet name.
http://gis.geek.nz/infrastructure.html

a master filter will probably help. could talk to user coffeebarron if you are in auckland/hamilton

krishneil

24 posts

Geek

Reply # 1033472 29-Apr-2014 21:13

Thank you for replying, Sorry about the messy formatting

I have tried all 3 jacks in my house
They all give similar results
2 of the jacks drop connection when call comes through.

I am considering a master filter, but im not sure if i should ask vodafone to check it out. Will they charge me to install a master filter?

do my line stats look ok? i dont understand much but the margins, dBs looks higher than all other people on geekzone

Coil

5795 posts

Uber Geek
+1 received by user: 1729

Trusted

Reply # 1033473 29-Apr-2014 21:15

krishneil: Thank you for replying, Sorry about the messy formatting

I have tried all 3 jacks in my house
They all give similar results
2 of the jacks drop connection when call comes through.

I am considering a master filter, but im not sure if i should ask vodafone to check it out. Will they charge me to install a master filter?

do my line stats look ok? i dont understand much but the margins, dBs looks higher than all other people on geekzone

Yes, We all charge. And we all charge well upwards of $150 usually.
Your line is at fault. Book a fault tech first if you are sure it isnt, modem, Jack point, Cables. With 30DB attenuation i have seen people reach 14Mbp/s easily. (Dont get your hopes up) (red network 6DB SNR)

Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.

Jase2985

7677 posts

Uber Geek
+1 received by user: 2527

Subscriber

Reply # 1033483 29-Apr-2014 21:16

i dont think you have any filter in there at all if it drops when you get a call

vodafone will charge for the work, @coffeebaron charges too but from what i have seen/read he does good work and should be able to get you a better connection

where are you located

krishneil

24 posts

Geek

Reply # 1033495 29-Apr-2014 21:23

@Jace Im 550Meters away from my closest cabinet, while the one on the the side of my house is about 1.7km away

550M away cabinet stats :
Chorus: MKY/AW
Type: Cab USC TEEA
Installed: 2001-01-12

Feeder(s)
Copper: MKY
Fibre: PAK

@TIMA
Ill buy a new modem and see if thats the problem. Vodafone thought that was the problem aswell

Thanks guys

krishneil

24 posts

Geek

Reply # 1033497 29-Apr-2014 21:24

@Jace All my jacks have filters. I even bought new ones earlier this year

Coil

5795 posts

Uber Geek
+1 received by user: 1729

Trusted

Reply # 1033498 29-Apr-2014 21:26

krishneil: @Jace Im 550Meters away from my closest cabinet, while the one on the the side of my house is about 1.7km away

550M away cabinet stats :
Chorus: MKY/AW
Type: Cab USC TEEA
Installed: 2001-01-12

Feeder(s)
Copper: MKY
Fibre: PAK

@TIMA
Ill buy a new modem and see if thats the problem. Vodafone thought that was the problem aswell

Thanks guys

I sway more towards the line being at fault. Can you PM me your phone number or address?

Cheers

Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 1033499 29-Apr-2014 21:26

Same question posted on the Vodafone community,

https://community.vodafone.co.nz/t5/Broadband-landline-packs/EXTREMELY-slow-internet-speeds-forever-neighbors-getting-much/m-p/123421#M7268

Get your house wiring checked out by @Coffeebaron here on Geekzone

Coil

5795 posts

Uber Geek
+1 received by user: 1729

Trusted

Reply # 1033502 29-Apr-2014 21:39

Where on this map are you?

Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.

hio77

'That VDSL Cat'
8103 posts

Uber Geek
+1 received by user: 1693

Trusted

Spark

Subscriber

Reply # 1033503 29-Apr-2014 21:41

looking at the maps, your in a real bad place.

you look to be just short of the Tuscany Estates (which is where MKY/AW feeds souly by the looks of it.)

this puts you on MKY/AH and in the 5mbit area, covered by a RBI cabinet.

be sure to PM TimA, he will verify all this pretty fast for you.

on the upside, you are clearly interested in a splitter installation in your OP, and i agree, this is needed.

your line stats show your downstream SNR to be reading very high. thus your sync rate is heavily crippled, i wouldn't be surprised if stability was too.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

krishneil

24 posts

Geek

Reply # 1033504 29-Apr-2014 21:42

Thank you all for your help

I will go ahead with the master filter option within the next 1-6 months :P

krishneil

24 posts

Geek

Reply # 1033511 29-Apr-2014 21:49

hio77: looking at the maps, your in a real bad place.

you look to be just short of the Tuscany Estates (which is where MKY/AW feeds souly by the looks of it.)

this puts you on MKY/AH and in the 5mbit area, covered by a RBI cabinet.

be sure to PM TimA, he will verify all this pretty fast for you.

on the upside, you are clearly interested in a splitter installation in your OP, and i agree, this is needed.

your line stats show your downstream SNR to be reading very high. thus your sync rate is heavily crippled, i wouldn't be surprised if stability was too.

Yes i live in Tuscany Estates, we have one cabinet shared across lots of houses. What is a RBI Cabinet? is that bad?
Are you saying i can only get 5mbits max? :(

my neighbour lives 150m away from the same cabinet and he get 7.8mbits on a bad day :( he says his download speeds reach over 1Mbyte per second

what does the high downstream and snr readings mean? and what is sync rate?

Coil

5795 posts

Uber Geek
+1 received by user: 1729

Trusted

Reply # 1033512 29-Apr-2014 21:49

krishneil: Thank you all for your help

I will go ahead with the master filter option within the next 1-6 months :P

I would suspect to see that the jack points vary if its an internal wiring issue. Speak with our helpdesk and log a fault. At the end of the day we dont want an uphappy customer or a bad impression of our service.

Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.

1 | 2