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Wannabe Geek

Topic # 145475 19-May-2014 14:18
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Hi, I'm trying to get VDSL connected to increase upload speeds (download isn't really important). 

A while ago Chorus came to investigate extremely slow ADSL speeds and replaced our old ADSL splitter with a VDSL splitter.  
We decided to upgrade to VDSL and ordered it with Telecom who say our address is within VDSL provision zone.
A few days later Telecom called to say our "?" was an 11 and they won't connect VDSL if the "?" is over a 10. So, 
We have a VDSL splitter at the point that the copper arrives under our house. From there it runs about 10 metres or so via normal phone cabling into the house to a BT style jackpoint which has a BT to RJ11 adapter on it. (this is our current ADSL connection point and has always been split from the phones). 
We have a VDSL capable modem.

My question is, would our current wiring setup work with VDSL anyway? (if we can get Telecom to give it a try)
Must the modem be connected to VDSL via RJ45 or could the RJ11/BT plug still allow VDSL?

Your help is much appreciated! Thanks. smile

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  Reply # 1048020 19-May-2014 14:18
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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  Reply # 1048028 19-May-2014 14:20
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They'll be talking about Attenuation.  If it's more than 10, good luck getting Chorus to connect you :/

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