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Forums › New Zealand Broadband › Guaranteed minimum bandwidth on ADSL ?

xpd



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#146747 28-May-2014 09:10
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Lets say I have an ADSL line into my home/office, gets decent connection rates and everything works well. Then my ISP offers me a guaranteed minimum bandwidth of 2Mbps for $xxx a month.

Its ADSL - I thought it was best effort and nothing could be guaranteed ? Fine, they can assign me that bandwidth but what if my line rate drops and theres no way I can reach that "minimum" anymore ?

Trying to get my head around some things showing on some ISP bills Ive been given to look after..... 




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  #1054758 28-May-2014 09:10
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

xpd



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  #1054790 28-May-2014 09:23
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Meh... ignore this.... Unless ADSL is now capable of giving 5Mbps+ upload speeds, someones given me the wrong information on our accounts - there goes my day now, trying to sort out this mess :-p




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  #1054817 28-May-2014 09:47
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Sounds like they want to sell you an HSNS service or similar.  Have a chat and find out what they're on about.

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  #1055284 28-May-2014 17:48
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You can get CIR on EUBA connections if you are prepared to pay for them. And now we see with Chorus and their new non-CFH UFB offerings they are offering far greater CIRs on connections for a price.

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