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471 posts

Ultimate Geek
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Topic # 146887 1-Jun-2014 17:30
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I have been having DSL speed issues recently and chorus blamed the internal wiring of my house

Upon inspection I discovered the wire running between the house and pole on the street, the sheathing has come away from a tree being close by so its exposing the wire to the elements.
There is also a second line running into the house (no longer used) but the wire for that line has been snapped

The cable is black twisted type and on the house side joins to another cable with gel tips

Is this covered by chorus? (appears to be a grey area)

Also, who is authorised to touch the wiring from the pole if it is a chargeable job?



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  Reply # 1057633 1-Jun-2014 17:30
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.





471 posts

Ultimate Geek
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  Reply # 1057642 1-Jun-2014 17:33
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For anyone interested this is my current line stats



 
 
 
 


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  Reply # 1057650 1-Jun-2014 17:57
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Don't do anything except ring your service provider. This is Chorus' responsibility and they will fix it free of charge.

Those stats show there is an issue and if the lead-in is the old, thick, twisted cable it is no good for DSL anyway. Chorus will swap it out for a new 049 and you will be sweet.



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Ultimate Geek
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  Reply # 1057652 1-Jun-2014 18:02
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The ISP after many discussions said I need to contact an electrician but that didn't sound right as they wouldn't have permission to change anything on the pole anyway?




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  Reply # 1057653 1-Jun-2014 18:05
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It's owned by Chorus and it's their responsibility. If your ISP won't lodge a job with Chorus you should change to a better ISP.



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  Reply # 1057654 1-Jun-2014 18:08
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skewt: The ISP after many discussions said I need to contact an electrician but that didn't sound right as they wouldn't have permission to change anything on the pole anyway?





Wrong. Your ISP needs to log a job and forward it to Chorus

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Ultimate Geek
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  Reply # 1057660 1-Jun-2014 18:36
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+1 for it being Chorus's Cable

+1 for dont you touch it or get a sparkie in to touch it for you

+1 for ISP to log a job with Chorus to replace it

but note replaceing it may or may not alter your xDSL but it will improve the reliability of your service

BTW the tree is your problem if its on your property (I have a chainsaw :-) )



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Ultimate Geek
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  Reply # 1057664 1-Jun-2014 18:52
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Thanks for that
I thought it would be a free job but needed to confirm that it was chorus responsibility and I had mixed answers on who owns the line and a tree causing damage

Before the fault I was getting >8500 without a filter but I will get a filter installed soon anyway to help the connection

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  Reply # 1057666 1-Jun-2014 18:58
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chevrolux: Don't do anything except ring your service provider. This is Chorus' responsibility and they will fix it free of charge.

Those stats show there is an issue and if the lead-in is the old, thick, twisted cable it is no good for DSL anyway. Chorus will swap it out for a new 049 and you will be sweet.


I've posted a thumbs up here before about letting Telecom know that the drop lead had some damage on my way out and finding that Chorus had replaced it by the time I got home.

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Master Geek
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  Reply # 1057667 1-Jun-2014 19:01
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what area do you live.



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Ultimate Geek
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  Reply # 1057669 1-Jun-2014 19:04
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Live in Dunedin, Calton hill

Used to have 100/50 UFB at old house so quite a bit of a difference !



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Ultimate Geek
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  Reply # 1058926 3-Jun-2014 22:01
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Update:

He came out on Queens Birthday and removed the broken second line
He didn't swap out the other cable as said it was ok that its quite thick insulation and shouldn't be a problem (it had only worn down a bit)
But found that only 1 leg was connected on the pole side as it had come away from the terminal (wasnt screwed down, it was only just sitting against it)hence the crappy speeds!


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  Reply # 1058929 3-Jun-2014 22:08
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skewt: Update:

He came out on Queens Birthday and removed the broken second line
He didn't swap out the other cable as said it was ok that its quite thick insulation and shouldn't be a problem (it had only worn down a bit)
But found that only 1 leg was connected on the pole side as it had come away from the terminal (wasnt screwed down, it was only just sitting against it)hence the crappy speeds!



The down side of naked dsl!

If you had a phone line you would have known it wasn't working but unfortunately dsl will sync with only one leg. Good to hear they fixed it. How are your speeds now?



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Ultimate Geek
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  Reply # 1058935 3-Jun-2014 22:12
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Still havent installed a filter, but might try that in the weekend now that I know where the cabling all goes in the house
Happy enough with speeds since netflix works, and since I live by myself dont have to share :)

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