Problem with packet loss and ping on international traffic

Forums › New Zealand Broadband › Problem with packet loss and ping on international traffic

yankstar

8 posts

Wannabe Geek

#150463 23-Jul-2014 19:45

Hey

I am new on these forums. I have been having trouble with high packet loss out of auckland. Here are my ping test results to auckland (I live in auckland)

and here are my results to sydney

and Tauranga

My isp is telecom and I am on the unlimited plan on ADSL2, strangely the upload and download speed are not much if at all.

Online gaming is unplayable, but videos and webpages load fine.

Any idea if the issue is with telecom? (I haven't heard anyone else having this issue)

PeterReader

6018 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1094459 23-Jul-2014 19:45

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

Coil

6614 posts

Uber Geek
Inactive user

#1094469 23-Jul-2014 19:53

Just to be sure you are not using WiFi?

yankstar

8 posts

Wannabe Geek

#1094488 23-Jul-2014 20:19

I am sure I am not using wifi. Ethernet connection to my pc.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1094489 23-Jul-2014 20:20

post your modem stats, your upload looks rather low, and if not just a bad sync rate is likely saturation is your problem.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

yankstar

8 posts

Wannabe Geek

#1094491 23-Jul-2014 20:30

hio77: post your modem stats, your upload looks rather low, and if not just a bad sync rate is likely saturation is your problem.

DSL Connection

Link Information

Uptime:

0 days, 2:01:41

DSL Type:

ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]:

733 / 8.341

Data Transferred (Sent/Received) [MB/GB]:

504,50 / 1,99

Output Power (Up/Down) [dBm]:

12,4 / 19,1

Line Attenuation (Up/Down) [dB]:

18,8 / 31,5

SN Margin (Up/Down) [dB]:

12,2 / 12,3

System Vendor ID (Local/Remote):

TMMB / ----

Chipset Vendor ID (Local/Remote):

BDCM / BDCM

Loss of Framing (Local/Remote):

0 / 0

Loss of Signal (Local/Remote):

0 / 0

Loss of Power (Local/Remote):

0 / 0

Loss of Link (Remote):

Error Seconds (Local/Remote):

5 / 0

FEC Errors (Up/Down):

0 / 3.777

CRC Errors (Up/Down):

0 / 7

HEC Errors (Up/Down):

0 / 22

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1094503 23-Jul-2014 20:54

yep. your line looks pretty clear there..

looking at your sync rates vs your speed test, ild say its rather likely to be saturation.

try isolating your network (so your the only one online), close all cloud sync, torrent etc applications and try to run a few more test.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

yankstar

8 posts

Wannabe Geek

#1094523 23-Jul-2014 21:21

Thanks for the reply. I cant isolate the line ATM as other people are using the line right now. If it is line saturation, what possible solutions are there? Reduce the number of devices or to reduce the amount of bandwidth they are using?

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

insane

3236 posts

Uber Geek

ID Verified

Trusted

#1094529 23-Jul-2014 21:29

yankstar: Thanks for the reply. I cant isolate the line ATM as other people are using the line right now. If it is line saturation, what possible solutions are there? Reduce the number of devices or to reduce the amount of bandwidth they are using?

QoS is your friend. If you have to regularly contend with others in your house then get a router which can run something like TomatoUSB, configure it, and these issues go away for everyone.

Have a search on the forums, there are numerous posts about how to create such a setup

yankstar

8 posts

Wannabe Geek

#1094533 23-Jul-2014 21:37

Thanks for the advice. One more question, I am using a network switch since my router does not have enough ethernet ports. Will this affect my ability to use QOS?

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1094542 23-Jul-2014 21:45

yankstar: Thanks for the advice. One more question, I am using a network switch since my router does not have enough ethernet ports. Will this affect my ability to use QOS?

nope.

just be aware, if it is indeed someone on your line pounding the upload, QOS can only do so much.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

yankstar

8 posts

Wannabe Geek

#1094543 23-Jul-2014 21:48

Thanks heaps guys. you really helped me out, I am going to look into either getting a network switch with QOS or a new router. I don't think anyone is abusing P2P, just that too many people are streaming videos at peak times.