Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


8 posts

Wannabe Geek


Topic # 150463 23-Jul-2014 19:45
Send private message

Hey

I am new on these forums. I have been having trouble with high packet loss out of auckland. Here are my ping test results to auckland (I live in auckland)



and here are my results to sydney



and Tauranga 



My isp is telecom and I am on the unlimited plan on ADSL2, strangely the upload and download speed are not much if at all.



Online gaming is unplayable, but videos and webpages load fine.

Any idea if the issue is with telecom? (I haven't heard anyone else having this issue)



Create new topic
5502 posts

Uber Geek
+1 received by user: 241

Trusted
Geekzone
Lifetime subscriber

  Reply # 1094459 23-Jul-2014 19:45
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



5766 posts

Uber Geek
+1 received by user: 1710

Trusted

  Reply # 1094469 23-Jul-2014 19:53
One person supports this post
Send private message

Just to be sure you are not using WiFi?





Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.




8 posts

Wannabe Geek


  Reply # 1094488 23-Jul-2014 20:19
Send private message

I am sure I am not using wifi. Ethernet connection to my pc.

'That VDSL Cat'
7929 posts

Uber Geek
+1 received by user: 1619

Trusted
Spark
Subscriber

  Reply # 1094489 23-Jul-2014 20:20
Send private message

post your modem stats, your upload looks rather low, and if not just a bad sync rate is likely saturation is your problem.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




8 posts

Wannabe Geek


  Reply # 1094491 23-Jul-2014 20:30
Send private message

hio77: post your modem stats, your upload looks rather low, and if not just a bad sync rate is likely saturation is your problem.


 

 

 

 

 

 

 

 

DSL Connection

 

 

 

 

 


 

 

 

 

 

Link Information

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Uptime:

 

0 days, 2:01:41

 

 

 

 

 

 

DSL Type:

 

ITU-T G.992.5

 

 

 

 

 

 

Bandwidth (Up/Down) [kbps/kbps]:

 

733 / 8.341

 

 

 

 

 

 

Data Transferred (Sent/Received) [MB/GB]:

 

504,50 / 1,99

 

 

 

 

 

 

Output Power (Up/Down) [dBm]:

 

12,4 / 19,1

 

 

 

 

 

 

Line Attenuation (Up/Down) [dB]:

 

18,8 / 31,5

 

 

 

 

 

 

SN Margin (Up/Down) [dB]:

 

12,2 / 12,3

 

 

 

 

 

 

System Vendor ID (Local/Remote):

 

TMMB / ----

 

 

 

 

 

 

Chipset Vendor ID (Local/Remote):

 

BDCM / BDCM

 

 

 

 

 

 

Loss of Framing (Local/Remote):

 

0 / 0

 

 

 

 

 

 

Loss of Signal (Local/Remote):

 

0 / 0

 

 

 

 

 

 

Loss of Power (Local/Remote):

 

0 / 0

 

 

 

 

 

 

Loss of Link (Remote):

 

-

 

 

 

 

 

 

Error Seconds (Local/Remote):

 

5 / 0

 

 

 

 

 

 

FEC Errors (Up/Down):

 

0 / 3.777

 

 

 

 

 

 

CRC Errors (Up/Down):

 

0 / 7

 

 

 

 

 

 

HEC Errors (Up/Down):

 

0 / 22

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


'That VDSL Cat'
7929 posts

Uber Geek
+1 received by user: 1619

Trusted
Spark
Subscriber

  Reply # 1094503 23-Jul-2014 20:54
Send private message

yep. your line looks pretty clear there..

looking at your sync rates vs your speed test, ild say its rather likely to be saturation.


try isolating your network (so your the only one online), close all cloud sync, torrent etc applications and try to run a few more test.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




8 posts

Wannabe Geek


  Reply # 1094523 23-Jul-2014 21:21
Send private message

Thanks for the reply. I cant isolate the line ATM as other people are using the line right now. If it is line saturation, what possible solutions are there? Reduce the number of devices or to reduce the amount of bandwidth they are using?

2273 posts

Uber Geek
+1 received by user: 363

Trusted
Subscriber

  Reply # 1094529 23-Jul-2014 21:29
Send private message

yankstar: Thanks for the reply. I cant isolate the line ATM as other people are using the line right now. If it is line saturation, what possible solutions are there? Reduce the number of devices or to reduce the amount of bandwidth they are using?


QoS is your friend. If you have to regularly contend with others in your house then get a router which can run something like TomatoUSB, configure it, and these issues go away for everyone.

Have a search on the forums, there are numerous posts about how to create such a setup



8 posts

Wannabe Geek


  Reply # 1094533 23-Jul-2014 21:37
Send private message

Thanks for the advice. One more question, I am using a network switch since my router does not have enough ethernet ports. Will this affect my ability to use QOS?

'That VDSL Cat'
7929 posts

Uber Geek
+1 received by user: 1619

Trusted
Spark
Subscriber

  Reply # 1094542 23-Jul-2014 21:45
Send private message

yankstar: Thanks for the advice. One more question, I am using a network switch since my router does not have enough ethernet ports. Will this affect my ability to use QOS?


nope.

just be aware, if it is indeed someone on your line pounding the upload, QOS can only do so much.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




8 posts

Wannabe Geek


  Reply # 1094543 23-Jul-2014 21:48
Send private message

Thanks heaps guys. you really helped me out, I am going to look into either getting a network switch with QOS or a new router. I don't think anyone is abusing P2P, just that too many people are streaming videos at peak times.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.