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Topic # 151248 19-Aug-2014 08:53
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Hey guys,

I have a pretty weird issue with my internet connection at the moment...

First a little bit of Backgroung:
I live in Birkdale (connected to an exchange, not a cabinet) on ADSL2+

I have lived in the house for just over two years and I installed a master splitter right after I moved in. I have had a pretty stable connection since then. (speed around 8-9 Mbps)

I have noticed a couple of days ago that internet was slow. I looked up the stats page on the modem and it said the rate was something like 1300kbps.... Quite a difference!
Rebooted the modem and that didn't change anything.

When I tried to call Slingshot to talk to them about it, I saw my stats page refresh and be blank for a while and then came back up with more normal numbers (~8000kbps)

Then the speed was all good until some time later when the same thing happened. I can consistently get the speed back up by making an outgoing phone call?

I have called Slingshot and obviously they want me to do all sorts of test with my modem and phone, etc.. I unplugged the phone and the issue still came back. And I also reset the modem with no luck.

I also noticed that the phone line is sometimes noisy when I speak on the phone

Would anyone have any idea about where I should look? Dodgy master splitter? Dodgy line outside the house?

Any help would be greatly appreciated

Thanks,

Guillaume

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  Reply # 1111047 19-Aug-2014 08:53
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1111057 19-Aug-2014 08:56
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If you can hear noise on your line, log a fault (if you put the master splitter in, you may want to remove it or replace it first - if that is the issue it may be cheaper than the Chorus guy doing it).

 
 
 
 


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  Reply # 1111060 19-Aug-2014 09:02
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trig42: If you can hear noise on your line, log a fault (if you put the master splitter in, you may want to remove it or replace it first - if that is the issue it may be cheaper than the Chorus guy doing it).


Good point, thanks, will take out the master splitter and see if the issue still occur...



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  Reply # 1111609 19-Aug-2014 21:07
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OK, removed the Master Filter out of the equation and connected the outside line directly to one single jackpoint to which I connected my mode.

Exact same behaviour...

I guess next step is to log a fault with Slingshot...

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  Reply # 1111611 19-Aug-2014 21:10
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Wet line or degraded line.
Log a fault.




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