xDSL cabinet change request possible?

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n0de

7 posts

Wannabe Geek

#151710 2-Sep-2014 18:19

Hi,

I'm currently paying for ADSL2, and as you can see from below my speeds are not that hot :(

DSL Status:

Connected

DSL Modulation Mode:

ADSL2+

DSL Path Mode:

Fast

Downstream Rate:

9281 kbps

Upstream Rate:

708 kbps

Downstream Margin:

12 db

Upstream Margin:

12 db

Downstream Line Attenuation:

21 db

Upstream Line Attenuation:

5 db

Downstream Transmit Power:

12 db

Upstream Transmit Power:

21 db

I have requested to have my interleaving re-enabled as this puts my speed back up to 10,000(ish)Kb, the rest of the stats will remain the same...

I called Snap! to check to see what cabinet I was connected to as there a 'new' (or much more modern looking) cabinet that's about 500m from my house - they confirmed that I was connected to a cabinet that was over double the distance away :(

My line fails copper tests (when asking for vDSL etc) - always passes the '24hour line test' *cough* (or - the please call back much later test)

So what I was wondering is.... are there any options for me to request a shift to the closer cabinet - or am I stuck with the direction that the copper leaves the property? (see attached pictures on how chorus 'ran' the cable)

I've had no end of trouble with my line and cannot get anyone to really provide any insight or take ownership of the problem, so I've come here seeking advice :)

oh...just incase anyone was wondering - the hardware internally is rock solid, cable from outside goes through wall and instantly into a good microfilter then split into my modem (I've tried many modems with the same results)

...any ideas would be appreciated!

Cheers!

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#1120681 2-Sep-2014 18:19

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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hio77

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Lizard Networks

#1120693 2-Sep-2014 18:26

just because there is a closer cabinet doesnt mean your going to go to that cabinet..

sometimes the cabinet just branches out in one direction, in this case (i suspect), being away from you instead of in a circle radiating from it.

unlikely that your connected to the "wrong" cabinet, and even less likely to get changed over to the other cabinet.

have you got a master filter installed? that might help squeeze it right out of your line.

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Coil

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#1120699 2-Sep-2014 18:29

Chorus wont change tracings.

n0de

7 posts

Wannabe Geek

#1120709 2-Sep-2014 18:33

Is there any way to pay chorus to swap out the copper leaving the property? - the vDSL map shows me smack bang in the middle of 2 vDSL ready zones, going by the copper VS the map - it'd appear that I'm the only one using the crappy copper in the no-mans-land on the map.

hio77

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Lizard Networks

#1120718 2-Sep-2014 18:34

n0de: Is there any way to pay chorus to swap out the copper leaving the property? - the vDSL map shows me smack bang in the middle of 2 vDSL ready zones, going by the copper VS the map - it'd appear that I'm the only one using the crappy copper in the no-mans-land on the map.

shapemaps are an estimate rather than accurate...

looking at your stats, your just a bit outside of vdsl, and likely borderline of being on a different cabinet - which from what your saying seems to be the case.

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Coil

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#1120719 2-Sep-2014 18:35

n0de: Is there any way to pay chorus to swap out the copper leaving the property? - the vDSL map shows me smack bang in the middle of 2 vDSL ready zones, going by the copper VS the map - it'd appear that I'm the only one using the crappy copper in the no-mans-land on the map.

They didnt want to do it to me.
But i still get 70Mb/s.

n0de

7 posts

Wannabe Geek

#1120720 2-Sep-2014 18:36

...worth paying to have a master filter installed you reckon?

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Coil

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#1120722 2-Sep-2014 18:37

n0de: ...worth paying to have a master filter installed you reckon?

Yup

n0de

7 posts

Wannabe Geek

#1120723 2-Sep-2014 18:40

last question :) - short of opening up the box, is there anyway to check to see if I already have one?

hio77

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Lizard Networks

#1120724 2-Sep-2014 18:41

n0de: ...worth paying to have a master filter installed you reckon?

master filters are always worth it.

if not just to cut the number of variables affecting you out..

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hio77

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Lizard Networks

#1120726 2-Sep-2014 18:42

n0de: last question :) - short of opening up the box, is there anyway to check to see if I already have one?

does your modem work in multiple jackpoints?

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sbiddle

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#1120728 2-Sep-2014 18:43

You can't change cabinets.

Looking at your speed however it's very low for 21dB. I'd be addressing your internal wiring first and making sure that's up to scratch. I'd put a dollar on it that it's a very likely cause of a significant speed drop.

n0de

7 posts

Wannabe Geek

#1120729 2-Sep-2014 18:48

only got one jackpoint in the house, basically sits on the other side of the wall from the chorus demarcation - I'm not sure if i even fit into the category of having 'internal cabling' per-se

PhantomNVD

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#1120733 2-Sep-2014 18:52

After a master filter, you could try getting a "second" line put in and see if you get a connection to the closer cabinet, as they (presumably) only add cabinets when the current link runs out of pairs?

then if the second line is better, drop the first and Presto, forced the swap :D

sbiddle

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#1120738 2-Sep-2014 18:56

PhantomNVD: After a master filter, you could try getting a "second" line put in and see if you get a connection to the closer cabinet, as they (presumably) only add cabinets when the current link runs out of pairs?

then if the second line is better, drop the first and Presto, forced the swap :D

Which is exactly how it doesn't work.

The piller/pedistal outside the house and the MPF aren't magically going to move to another cabinet.

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