Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

2 posts

Wannabe Geek

# 160286 31-Dec-2014 15:55
Send private message

Hi There - Am new at forums so hope that this is ok.
Hoping to get some ideas of things to try to resolve our UFB speed issue. We had fibre connected at home here in Dunedin in early December and it was going great (bout high 20's mbps download and around 8mbps upload, we are on a 30/10 plan) until we had our home phone activated by our ISP then our download speed dropped right of to 2 or below mbps but upload remained about the same.
We have tried factory resets, we have had a new modem sent (ISP thought it might be a faulty modem) but the same fault happened, I have spent hours on the phone to our ISP and have them stumped so thought I'd put it out there for anyone else to suggest solutions.
I have also tried all manner of different combinations of attaching the phone to the modem, to the wall outlet, with and without filter (even though filters are not required), cordless and analogue phones. 
I was wondering if the POTS port on the ONT should be active and lit? But can't find any info on that.
Would telephone cable length under the floor where they activated the remaining copper connections be the culprit?

Any ideas would be gratefully accepted. :) Thanks

Create new topic
28260 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  # 1206563 31-Dec-2014 16:00
4 people support this post
Send private message

You really need to explain a LOT more about yours setup. Without more information there is very little anybody can do to help you.

Who is your ISP?
What type of router do you have?
How are you connected? I assume you're testing speeds via Ethernet as WiFi speeds can vary

If you are testing via WiFi and your speeds are find via Ethernet you need to go through basic WiFi fault finding processes. Such an issue is nothing to do with your fibre connection or your ISP.

2 posts

Wannabe Geek

# 1206786 1-Jan-2015 10:56
Send private message

Hi SBiddle,
thanks for your info - sorry for lack of info. However issue has been resolved YAHOO :) turned out to be of all things a cable problem - ethernet cable supplied by fiber installer (because ones supplied with modem were too short) to go from ONT to modem wasn't doing the job, simple in the end. 

Create new topic

Switch your broadband provider now - compare prices

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29

Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24

Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59

Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07

Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02

Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41

Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36

2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17

Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46

Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35

Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24

The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55

Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.