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Topic # 164249 3-Feb-2015 09:55
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Just had a chorus guy come up to tell us our lines are fine but we experience drastic speed spikes due to peak hours or from the amount of users on the ADSL1 line which Ohaupo still seems to be on.
He said if it was to upgrade to ADSL2, we'd get a more consistent service.

So who do we need to talk to to get that to happen?

Edit: Story. We had vodafone internet issues like DNS and speed drops. We recently jumped over to Spark and no more DNS issues but we still get the speed drops. I'm only now taking note of the times of these spikes and it seems to be at peak traffic times. The unfortunate thing is that our speed can drop so much that websites will basically break from the slow speed at certain times. Work hours it seems to run fine at up to 370kb/s. Later in the night dropping to 100kb/s which sounds ok but the internet issues happen. Healthy ping to auckland is 60, but at those spikes it can go to 260ms and the speed tests can break/not complete during these spikes. Had chorus come out to check our wiring but he came all the way to our home just to say he only checks the line between us and the exchange. I have to assume our house wiring is fine considering that it can be consistently good for half the day. Chorus guy said that Ohaupo is running on ADSL1 and that the more people that have connected in to that, will bloat the system and cause some of these spikes we experience. If Ohaupo upgraded their exchange to ADSL2 or more, we'd get a more consistent speed. Not sure what my next step would be so need help with that part. Fibre runs down our road to connect the schools (Ryburn Road), but an exchange can cost. The farmers in the area might want to congregate to get an exchange for the 6+ of us that it would reach, but no idea on who we could approach to get that installed. Kindof a different topic question there, so my first thoughts are wondering how or when Ohaupo will get upgraded from ADSL1.

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  Reply # 1230226 3-Feb-2015 09:55
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1230241 3-Feb-2015 10:06
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Short answer, If you are prepared to fork out high 5 figures you might get some form of fibre service, but the monthly charge will be fairly steep

 

 

Best answer is to go Wireless, Ohaupo is only going to get RBI, So I suspect the exchange will be left to whither on the copper vine



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  Reply # 1230276 3-Feb-2015 10:27
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wellygary: Short answer, If you are prepared to fork out high 5 figures you might get some form of fibre service, but the monthly charge will be fairly steep


If we could get an exchange here and all payed for, why would the monthly charge be any different to what's offered in the city?

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  Reply # 1230287 3-Feb-2015 10:49
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koyukon:
wellygary: Short answer, If you are prepared to fork out high 5 figures you might get some form of fibre service, but the monthly charge will be fairly steep


If we could get an exchange here and all payed for, why would the monthly charge be any different to what's offered in the city?


because its not being funded under the governments UFB/copper upgrade at this time, and hence when ever does the upgrade is going to want some return on investment

Start looking into RBI, its your only hope for better service

my question is who do you think should be paying for it and why? why your town over other towns/areas with more people who are also missing out?

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  Reply # 1230289 3-Feb-2015 10:54
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My Advice, Search Geekzone for "Outram". This will have your awnser. 



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  Reply # 1230306 3-Feb-2015 10:58
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Jase2985:
koyukon:
wellygary: Short answer, If you are prepared to fork out high 5 figures you might get some form of fibre service, but the monthly charge will be fairly steep


If we could get an exchange here and all payed for, why would the monthly charge be any different to what's offered in the city?


because its not being funded under the governments UFB/copper upgrade at this time, and hence when ever does the upgrade is going to want some return on investment

Start looking into RBI, its your only hope for better service

my question is who do you think should be paying for it and why? why your town over other towns/areas with more people who are also missing out?


Makes sense. As for your question, I don't care who pays. If there was a way to make things better and money was the issue, I'd look at that.

RBI looks good, but spark doesn't offer it from what I can see. So I'll probably sit with spark for the next 12 months if we can live with this and then look at jumping on RBI perhaps.

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  Reply # 1230308 3-Feb-2015 11:02
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Andib: My Advice, Search Geekzone for "Outram". This will have your awnser. 

Also take a look at this thread:

Issue at Kirwee exchange

It's the same thing over and over again, repeated all across the country.  Chorus is not going to upgrade this aging infrastructure unless somebody stumps up the cash.  Don't expect the Guvmint to pay for it either.  Either raise the funds via some sort of community initiative, or switch to RBI Wireless.

Have a look here for some wireless plans which offer good value for money:

 

Ultimate Broadband

Or look into WISP options in your area.





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  Reply # 1230325 3-Feb-2015 11:06
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If the fibre runs past your drive, then you may be able to connect to it. It would cost maybe 5-15K to get connected, as there is no subsidy for the install. Pricing should be UFB price for monthly though :)
https://www.chorus.co.nz/rural-broadband-initiative/fibre-in-rural-community/fibre-to-rural-communities-1 

I believe Snap can do this in some areas. http://www.geekzone.co.nz/forums.asp?forumid=135&topicid=154751&page_no=2#1180320 

Alternative s RBI Wireless: http://www.ultimatebroadband.co.nz/rbi-wireless.html 






Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 1230328 3-Feb-2015 11:08
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Correct spark doesnt offer it, Vodafone or one of the other WISP's could provide you with something.

There is only a finite amount of money to go round upgrading the broadband infrastructure in NZ. unfortunately it seems like your area is not high enough up the priority list to get any form of upgrade. you may get something in the future, but you may not as well.

it is what it is and you just have to live/deal with it. there are other options as mentioned.

could ask geekzone user coffeebaron as i believe he offers instillation of wireless in the waikato region for a pretty reasonable price

:EDIT:damn you beat me too it Fraser

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  Reply # 1230329 3-Feb-2015 11:10
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The community will need to open the cheque book and fund for an upgrade,

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  Reply # 1230331 3-Feb-2015 11:12
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johnr: The community will need to open the cheque book and fund for an upgrade,


And of the many threads on here how many have actually stumped up with the money?

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  Reply # 1230339 3-Feb-2015 11:19
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Jase2985:
johnr: The community will need to open the cheque book and fund for an upgrade,


And of the many threads on here how many have actually stumped up with the money?

Probably none.  It would be interesting to see if someone has actually tried though.  I think the Kiwiri folk got the closest.





Sometimes what you don't get is a blessing in disguise!



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  Reply # 1230359 3-Feb-2015 11:28
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So it looks like it's either get the community to get $45k together, or talk with my neighbours to get 4 or 5 figures together for fibre. Then snap can 'maybe' make it happen.
Thanks for the help and responses everyone.

Edit: Or just wait for upgrades to happen naturally.

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  Reply # 1230363 3-Feb-2015 11:30
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That price is an estimate, it could be less or it could be a lot more



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  Reply # 1230367 3-Feb-2015 11:34
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Jase2985: That price is an estimate, it could be less or it could be a lot more


Yep, it's unlikely I'd get $45k together. Not even going to try. Tapping into that UFB sometime would be nice though.

Anyone know how many meters down the road the UFB would reach from the exchange? Wondering how many neighbors this box would benefit.
Just for general knowledge.

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