Best UFB service provider to USA (East Coast)...

Forums › New Zealand Broadband › Best UFB service provider to USA (East Coast)...

WartookMan

5 posts

Wannabe Geek

#167408 12-Mar-2015 13:56

Currently with Full Flavour on a 50/20Mbps service. I do a lot of remote work to the USA via VPNs and need as fast a service as possible. I'm considering upgrading to FF's 100/100Mbps service, but wanted to know if anyone else out there has a UFB service and what speeds they're getting.

Current stats are:
Tauranga, NZ to Raleigh, NC (USA)
Tauranga (NZ) to NC (USA)

Are there better UFB / ISP performers to the USA? And what carrier do they use?

Since these speeds are no where near the 50/20Mbps (or close to) I get to Auckland and local exchange, I'm wondering if it's even worth upgrading or whether I should be switching providers? Considering I get these rated speeds locally, there's nothing wrong with the wiring or modem / fibre connection, and is pure latency / congestion related to overseas.

-----------------

Interestingly, the speeds across to Australia have decreased over the last 12 months - possibly as more data is being transferred across the ditch. Historical figures show:

18 April, 2014 - Ping: 44ms, Download: 28.22Mb/s, Upload: 19.30Mb/s
- https://www.speedtest.net/my-result/3446252989
12 March, 2015 - Ping: 51ms, Download: 9.6Mb/s, Upload: 19.4Mb/s
- https://www.speedtest.net/my-result/4207139546

Tauranga, NZ to Melbourne, Vic (AUS)

Thank you.

1 | 2

6015 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1257169 12-Mar-2015 13:56

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

AliExpress

Shop now on AliExpress (affiliate link).

Jase2985

13410 posts

Uber Geek

ID Verified

Lifetime subscriber

#1257199 12-Mar-2015 14:16

not that its much of a comparison but this is from a spark VDSL connection 50/10

Melborne i get 22 down 10 up. 45ms ping

surfisup1000

5288 posts

Uber Geek

#1257227 12-Mar-2015 14:32

Here is through snap 100/50, I'm in Mt Maunganui.

Not sure if gz embeds images properly (so 3 link attempts)...

[img]https://www.speedtest.net/result/4207198430.png[/url]

https://www.speedtest.net/result/4207198430.png

[edit] looks like only one of the links worked, surprised the insert image button didn't work, good to know though.

WartookMan

5 posts

Wannabe Geek

#1257230 12-Mar-2015 14:36

Wow - download speed is certainly much higher. Interesting that the upload speed doesn't improve. Nice ping result too (almost 20% better result). Any 50/20Mbps SNAP user's out there... SNAP seems to be in front at this stage!

EDIT: Couldn't find a 100/50 service on their website. Found 100/20 and 200/20...

Thank you for the replies so far.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1257292 12-Mar-2015 16:12

Your ISP pretty much has no control over speeds once a connection enters the US. I'd br surprised if you see any significant variances to that speedtest server between ISPs.

Due to the poor state of broadband and connectivity inside the US it's not uncommon to see poor speeds to many areas, and good speeds to others - even testing between providers on the West Coast will deliver some very significant speed differences.

michaelmurfy

meow
13185 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#1257305 12-Mar-2015 16:38

I'm on Snaps 200/200 plan and will get you a speed test tonight.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Behodar

10370 posts

Uber Geek

Trusted

Lifetime subscriber

#1257325 12-Mar-2015 17:06

For what it's worth...

(100/20 plan)

kiwikiwi

455 posts

Ultimate Geek

#1257380 12-Mar-2015 19:05

orcon 100/50

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

linw

2836 posts

Uber Geek

#1257491 12-Mar-2015 21:30

Orcon 30/10 a/c

Melbourne is same as local i.e. 27 dn 9 up.

kiwikiwi

455 posts

Ultimate Geek

#1257494 12-Mar-2015 21:36

Something I forgot to include the speed test server that was chosen is kinda below par.
Just for reference it's been stuck at this for a good solid 50 seconds which indicates a bad server before it actually completed(it was stuck at that exact point before completion)

Let's just say North Carolina has some of the worst speedtest servers and this may skew around some results.

Example.

I wish that there was something much better we could test.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

WartookMan

5 posts

Wannabe Geek

#1257495 12-Mar-2015 21:37

Something definitely up with Full Flavour's 50/20 Mbps service through to the US (or at least the networks they are using):
Tauranga NZ to Raleigh NC (USA)

Literally minutes after the last test (above).

kiwikiwi

455 posts

Ultimate Geek

#1257501 12-Mar-2015 21:46

by a long shot whats your tracert to this?

192.223.31.234

i feel like you're better off diagnosing what your problem is rather then switching from FF

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

Aredwood

3885 posts

Uber Geek

#1257503 12-Mar-2015 21:51

Here are some tests on Snap 200/200 UFB in Auckland.

And to Sydney

Also try and find out what ISP the remote site you VPN to uses. And then try to find out what Tier 1 provider that ISP in turn uses. Then see which NZ ISPs peer with that same provider. To help keep the traffic "on net" as much as possible within the USA.

Snap uses Telecom Global Gateway for their USA transit. And I think they in turn peer with Cogent in the USA.

Peering arrangements would probably make the biggest difference to speeds to USA sites. So imagine the problems testing if the connection to the remote site goes via multiple tier 1 providers. And the speedtest stays within just 1 tier 1 provider.

WartookMan

5 posts

Wannabe Geek

#1257504 12-Mar-2015 21:56

You might be right... looks like there's an internal issue with VOCUS (NZ Auckland) - unless that is the AKL (NZ) -to- CA (USA) connection.

Tracing route to v-192-223-31-234.unman-vds.internap-nyc.nfoservers.com [192.223.31.234]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 13 ms 2 ms 2 ms ge-1-0-1.ffml-jcore-1.ff.net.nz [103.26.16.254]
3 6 ms 6 ms 6 ms TenGigabitEthernet0-2-0-9063201.akkin-rt1.fx.net.nz [131.203.250.165]
4 7 ms 7 ms 7 ms 202.53.187.194
5 51 ms 50 ms 51 ms ten-0-3-0-1002.bdr01.akl05.akl.vocus.net.nz [175.45.102.57]
6 201 ms 198 ms 206 ms ten-0-1-0-2.cor01.akl05.akl.VOCUS.net.nz [114.31.202.122]
7 203 ms 205 ms 203 ms ten-0-0-1-3.cor01.lax01.ca.VOCUS.net [114.31.199.31]
8 204 ms 203 ms 204 ms bundle-100.cor02.lax01.ca.VOCUS.net [114.31.199.49]
9 209 ms 208 ms 200 ms bundle-101.bdr02.lax01.ca.VOCUS.net [114.31.199.51]
10 201 ms 208 ms 205 ms 216.0.5.213
11 283 ms 282 ms 281 ms vb1400.rar3.la-ca.us.xo.net [216.156.0.113]
12 281 ms 271 ms 281 ms te0-5-4-0.rar3.denver-co.us.xo.net [207.88.12.85]
13 277 ms 277 ms 278 ms te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21]
14 277 ms 276 ms 276 ms 207.88.12.102.ptr.us.xo.net [207.88.12.102]
15 272 ms 276 ms 270 ms 216.156.16.129.ptr.us.xo.net [216.156.16.129]
16 274 ms 276 ms 275 ms ae1d0.mcr1.nyc-ny.us.xo.net [216.156.1.9]
17 275 ms 276 ms 274 ms 207.239.87.94
18 271 ms 279 ms 277 ms border1.pc2-bbnet2.ext1.nym.pnap.net [216.52.95.78]
19 276 ms 280 ms 281 ms v-192-223-31-234.unman-vds.internap-nyc.nfoservers.com [192.223.31.234]

Trace complete.

kiwikiwi

455 posts

Ultimate Geek

#1257505 12-Mar-2015 21:59

C:\Users\Kiwi>tracert 114.31.202.122

Tracing route to ten-0-1-0-2.cor01.akl05.akl.VOCUS.net.nz [114.31.202.122]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 4 ms 4 ms 4 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 4 ms 5 ms 4 ms ge-0-3-0-0.cre1.sky.orcon.net.nz [121.98.9.10]
5 6 ms 5 ms 5 ms vocus1.ape.nzix.net [192.203.154.123]
6 6 ms 5 ms 5 ms ten-0-7-0-2.cor01.alb01.akl.VOCUS.net.nz [114.31.202.68]
7 6 ms 6 ms * ten-0-1-0-2.cor01.akl05.akl.VOCUS.net.nz [114.31.202.122]
8 6 ms 6 ms 5 ms ten-0-1-0-2.cor01.akl05.akl.VOCUS.net.nz [114.31.202.122]

Something certainly isn't right with your FF fiber connection.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

1 | 2