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118 posts

Master Geek


# 170966 31-Mar-2015 20:26
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I put a master splitter in my new house about 18 months ago, it worked fine until the start of this year (the day Chorus started installing fibre lines on the street outside my house, I doubt that would affect it but seems like a funny coincidence). Since the start of the year the phoneline / internet will drop randomly throughout the day, any time someone picks up the phone the internet dies, also the phone has a lot of noise to the point where it's near impossible to hear people sometimes.

I've got a master splitter inside the roof where the phone line enters the house, from there a network cable runs to the adsl router in my office, and a single phone line runs to the single phone we have in the kitchen.

For the hell of it I tried throwing the plugin filters on both end connections to see if it made a difference but no cigar.

Has anyone ever heard of the master splitters needing to be replaced? I wouldn't have thought I'd need to after 15months.

Anyone have any ideas what else I can try before I get the ISP to call someone in? I didn't really want to as I've been waiting to have fibre installed but my ISP keeps telling me it's not ready here yet despite Chorus listing my house as fibre and gigatown ready :/


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  # 1274758 31-Mar-2015 20:26
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  # 1274793 31-Mar-2015 20:50
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I've seen a few splitters storm damaged, so yes they can die.





Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


 
 
 
 




118 posts

Master Geek


  # 1274801 31-Mar-2015 21:08
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Bugger :/

If the splitter is screwed, would the inline filters still work? Or should I crawl up there and rip the splitter out for the time being?

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  # 1274802 31-Mar-2015 21:10
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If fiber is outside getting installed, can you wait till that is done and then just get fiber?




Richard rich.ms



118 posts

Master Geek


  # 1274807 31-Mar-2015 21:19
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I've been waiting for a few months now and my line is getting worse, Chorus's website say my house is ready for fibre and gigatown now yet Orcon say it isn't gigatown ready until June and that their info says that fibre install on the street won't be ready until the end of next month. Every time I talk to them it's a different story

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  # 1274811 31-Mar-2015 21:36
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Have you asked for a manual prequalification? Because putting any effort into copper when you might be able to get fiber....




Richard rich.ms



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Master Geek


  # 1274813 31-Mar-2015 21:39
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Haven't heard of a manual prequalification, who would I ask for one of those?

Thanks :)

 
 
 
 


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  # 1274814 31-Mar-2015 21:39
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Ask orcon, hopefully they see the thread or else tweet them would be easiest.




Richard rich.ms



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Master Geek


# 1274816 31-Mar-2015 21:49
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Will give that a go cheers :)

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Ultimate Geek


  # 1274829 31-Mar-2015 22:04
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Have also thought about getting your line checked to the house, by a Chorus tech ,via a request through your RSP - This would possibly actualy fix your DSL /line noise issues (if you say it started about the time they were digging down the street - there may be a loose connection out there ) Just ask for a 'prove to demarc only' line check.



118 posts

Master Geek


  # 1274834 31-Mar-2015 22:08
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I did ask about getting someone to check it but they told me that if they found a problem on my end then I'd have to pay up. Figured it wasn't worth the risk as fibre was going to be installed within a couple of weeks... but that was a couple of months ago now.

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  # 1274883 1-Apr-2015 01:20

timtait: I've been waiting for a few months now and my line is getting worse, Chorus's website say my house is ready for fibre and gigatown now yet Orcon say it isn't gigatown ready until June and that their info says that fibre install on the street won't be ready until the end of next month. Every time I talk to them it's a different story


Have you tried some of the other ISP websites to see if they say that UFB is available? Check on the Spark and Snap websites first. As they both seem to have UFB available everywhere that fibre has been installed. If they can offer UFB then go back to Orcon and ask them why they can't offer it to you. Or just sign up to another ISP instead.





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  # 1274896 1-Apr-2015 06:29
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timtait: I did ask about getting someone to check it but they told me that if they found a problem on my end then I'd have to pay up. Figured it wasn't worth the risk as fibre was going to be installed within a couple of weeks... but that was a couple of months ago now.


thats why you ask for a prove to demark only as it proves chours's side of things only, not your house wiring so if they did find anything you wouldnt have to pay

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  # 1274919 1-Apr-2015 08:53
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Tim - best way to get a pre-qual is to try the website first, if you get no result for fibre then call and ask for a manual pre-qual.

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Ultimate Geek


  # 1275125 1-Apr-2015 11:39
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Another slightly more cheeky option would be to call up your ISP and ask to get wiring and maintenance on your account.

Request tech out and then cancel the wiring and maintenance next month.





 

 

 

 

 


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