Chorus took out my UFB for half a day, but fixed it within four hours of being told

Forums › New Zealand Broadband › Chorus took out my UFB for half a day, but fixed it within four hours of being told

timmmay

20591 posts

Uber Geek

Trusted

Lifetime subscriber

#175660 7-Jul-2015 17:01

My internet went down at 10am, I only noticed when I got home. I rang Snap who said Chorus did some work on some piece of physical equipment I'm connected to at the same time my connection went down so they likely broke it. Probably up some time tomorrow, but I won't hold my breath.

Bugger! I'll have to read a book it talk to my wife. Lucky I don't host anything here.

1 | 2

252 posts

Ultimate Geek

#1338686 7-Jul-2015 17:02

Only 1 day! You're lucky.

Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

timmmay

20591 posts

Uber Geek

Trusted

Lifetime subscriber

#1338689 7-Jul-2015 17:05

Snap said probably fixed tomorrow but no promises.

sidefx

3716 posts

Uber Geek

Trusted

#1338700 7-Jul-2015 17:07

I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

timmmay

20591 posts

Uber Geek

Trusted

Lifetime subscriber

#1338747 7-Jul-2015 17:29

Not that bothered really. I have 4G and nothing urgent to do, though if I was working from home which I regularly do that'd be annoying.

Lias

5590 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#1338748 7-Jul-2015 17:30

sidefx: I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)

So working from the standpoint that Internet Access is now a human right, we need to get Susan Devoy onto this :-P

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

Zeon

3918 posts

Uber Geek

Trusted

#1338794 7-Jul-2015 18:05

sidefx: I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)

Residential connections are best effort with no SLAs etc...

Speedtest 2019-10-14

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1338803 7-Jul-2015 18:22

Evening Timmmay, apologies for the outage. We have identified the cause of the problem and we're working to resolve it asap. We'll be in touch once it's fixed but this may not be possible until during regular business hours. ^KS

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

graemeh

2078 posts

Uber Geek

#1338813 7-Jul-2015 18:27

Zeon:
sidefx: I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)

Residential connections are best effort with no SLAs etc...

Yes and people need to remember that mistakes happen and ISPs and Telcos hiding behind "best efforts" need to remember that they still need to provide a reasonable level of service.

timmmay

20591 posts

Uber Geek

Trusted

Lifetime subscriber

#1338820 7-Jul-2015 18:50

RalphFromSnap: Evening Timmmay, apologies for the outage. We have identified the cause of the problem and we're working to resolve it asap. We'll be in touch once it's fixed but this may not be possible until during regular business hours. ^KS

I know, wasn't blaming Snap, I know you'll do your best :)

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1338849 7-Jul-2015 19:20

timmmay:
RalphFromSnap: Evening Timmmay, apologies for the outage. We have identified the cause of the problem and we're working to resolve it asap. We'll be in touch once it's fixed but this may not be possible until during regular business hours. ^KS

I know, wasn't blaming Snap, I know you'll do your best :)

You should be back up and running now thanks to some help from our friends at Chorus :)

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator