Chorus took out my UFB for half a day, but fixed it within four hours of being told

Forums › New Zealand Broadband › Chorus took out my UFB for half a day, but fixed it within four hours of being told

timmmay

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#175660 7-Jul-2015 17:01

My internet went down at 10am, I only noticed when I got home. I rang Snap who said Chorus did some work on some piece of physical equipment I'm connected to at the same time my connection went down so they likely broke it. Probably up some time tomorrow, but I won't hold my breath.

Bugger! I'll have to read a book it talk to my wife. Lucky I don't host anything here.

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#1338686 7-Jul-2015 17:02

Only 1 day! You're lucky.

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timmmay

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#1338689 7-Jul-2015 17:05

Snap said probably fixed tomorrow but no promises.

sidefx

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#1338700 7-Jul-2015 17:07

I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)

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timmmay

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#1338747 7-Jul-2015 17:29

Not that bothered really. I have 4G and nothing urgent to do, though if I was working from home which I regularly do that'd be annoying.

Lias

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#1338748 7-Jul-2015 17:30

sidefx: I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)

So working from the standpoint that Internet Access is now a human right, we need to get Susan Devoy onto this :-P

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Zeon

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#1338794 7-Jul-2015 18:05

sidefx: I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)

Residential connections are best effort with no SLAs etc...

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RalphFromSnap

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#1338803 7-Jul-2015 18:22

Evening Timmmay, apologies for the outage. We have identified the cause of the problem and we're working to resolve it asap. We'll be in touch once it's fixed but this may not be possible until during regular business hours. ^KS

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graemeh

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#1338813 7-Jul-2015 18:27

Zeon:
sidefx: I wonder how long it will be until someone chimes in about residential connections being best effort, no SLAs, etc, etc?

Personally I'd be pretty annoyed if that happened to me though, and I think you have every right to be too! ;-)

Residential connections are best effort with no SLAs etc...

Yes and people need to remember that mistakes happen and ISPs and Telcos hiding behind "best efforts" need to remember that they still need to provide a reasonable level of service.

timmmay

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#1338820 7-Jul-2015 18:50

RalphFromSnap: Evening Timmmay, apologies for the outage. We have identified the cause of the problem and we're working to resolve it asap. We'll be in touch once it's fixed but this may not be possible until during regular business hours. ^KS

I know, wasn't blaming Snap, I know you'll do your best :)

RalphFromSnap

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#1338849 7-Jul-2015 19:20

timmmay:
RalphFromSnap: Evening Timmmay, apologies for the outage. We have identified the cause of the problem and we're working to resolve it asap. We'll be in touch once it's fixed but this may not be possible until during regular business hours. ^KS

I know, wasn't blaming Snap, I know you'll do your best :)

You should be back up and running now thanks to some help from our friends at Chorus :)

Snap

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www.snap.net.nz

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