Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Riv



8 posts

Wannabe Geek


# 180972 28-Sep-2015 13:29
Send private message

Hi all!

I've recently moved address to a location that can be connected to fibre, so I'm weighing up ISPs before I get locked into a contract with Slingshot, which is my current ISP.

I don't want to be the sort of person that changes ISPs just because of a single bad experience, but the address move with Slingshot was a nightmare. It's a shame because I had very good experiences with them when I started about 3-4 years ago, but it seems the customer support has gotten a bit worse.
I won't go into the gory details, as that's not what this is about, but it's made me cautious about signing a contract with them for fibre.

So I'll put what I feel are the pros and cons about the three ISPs for me, and hopefully some of you smart people can point me in the right direction.

-----------------------------

Slingshot

Pros:

 

  • Wouldn't need to change ISP

Cons:

 

  • Recent bad experiences with customer support
  • Caps at 100mbs
  • Won't be able to used my current modem (I think)
  • Doesn't have my address listed on their website as fibre available
-----------------------------

BigPipe

Pros:

 

  • Has 200/20, which would be my preferred speeds
  • No contract
  • Has simple fibre only plans that should allow me to not need a new modem (correct me if I am wrong on this, I currently have ASUS DSL-N55U Gigabit modem)
  • My address is listed on their website as fibre available

Cons:

 

  • Need to change ISP
-----------------------------

2Degrees

Pros:

 

  • Has 200/20
  • I use 2Degrees for my monthly mobile plan, so can get $10 off

Cons:

 

  • Need to change ISP
  • Doesn't seem to have fibre only plans, need to used their modem
  • Doesn't have my address listed as fibre available on their website
-----------------------------

On paper I would say that BigPipe looks like the best option for me, since I don't particularly need a land line phone connection. However the 2Degrees mobile perks are quite nice as well.
And then there is the hassle of changing ISPs in the first place to consider.

Thanks for taking the time to read this and help me out!

Create new topic
5743 posts

Uber Geek

Trusted
Geekzone
Lifetime subscriber

  # 1395738 28-Sep-2015 13:29
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



1612 posts

Uber Geek


  # 1395761 28-Sep-2015 13:53
Send private message

You're going from DSL to UFB right? This is a easier switch over than than switching ISPs on DSL.

Since the UFB connection is entirely separate to DSL, your current DSL connection won't be interrupted in the meantime.

Simply sign up to UFB with the new ISP, and wait to be connected. After it is connected and working, cut your DSL.

 
 
 
 


Riv



8 posts

Wannabe Geek


  # 1395800 28-Sep-2015 14:27
Send private message

Ah I didn't realise, thanks!

3914 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1395801 28-Sep-2015 14:31
Send private message

I'd choose BigPipe out of your listed options personally..




Information wants to be free. The Net interprets censorship as damage and routes around it.


3368 posts

Uber Geek

Trusted

  # 1395826 28-Sep-2015 15:01
Send private message

Given you have mobiles with 2 degrees and can get the discount, I'd probably lean towards them. Will you be supplying your own router?   If not or you need a new one,  the fritzbox is an excellent unit IMO, so another bonus for them.   You can use your own router with them I think, they just won't support it so you'd need to sort that out yourself.  Them not listing your address as UFB doesn't mean much - ring them and find out for sure - be sure to let them know another ISP is showing it as available as it may just be their database isn't up to date.  

If you didn't have mobile with them, I'd possibly lean towards Big Pipe.

1274 posts

Uber Geek


  # 1395865 28-Sep-2015 15:55
Send private message

Personally, I would go with Bigpipe.

We had Slingshot UFB at the last flat, and while I didn't have many complaints about the connection (once active), I did have a terrible experience getting connected due to Slingshot-caused delays and issues with the phone component (and associated billing.)

When we moved, I decided that it wasn't worth the hassle of dealing with Slingshot anymore and moved to Bigpipe. Only reason I'd consider going back would be if fibre arrives here and Bigpipe still hasn't.




rm *


3885 posts

Uber Geek

Subscriber

  # 1396225 29-Sep-2015 00:04

2degrees definitely have "internet only" plans (naked fibre). And yes customer supplied routers definitely work with them as long as it supports PPPoE and VLAN tagging. Their voice service is locked down to the fritzbox though. But since you don't want voice anyway........


Although an advantage for Bigpipe is that their connections don't have VLAN tagging. So there are some routers that will work with them but not 2degrees or most other ISPs. Apple airport being the best example.





 
 
 
 


Mr Snotty
8941 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 1396227 29-Sep-2015 00:13
Send private message

I would recommend BigPipe or 2degrees out of that list.

I am on 2degrees 200/200 UFB with an Edgerouter Lite so you can indeed use your own router if you so desire just as long as it supports VLAN Tagging. The Fritz!Box isn't all that bad either if you're just needing internet. To be honest with what I keep reading everywhere (not just on Geekzone) I wouldn't touch Slingshot however since I have never been with them I can't comment on a customer level.




Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33


IMAGR and Farro bring checkout-less supermarket shopping to New Zealand
Posted 5-Dec-2019 09:07


Wellington Airport becomes first 5G connected airport in the country
Posted 3-Dec-2019 08:42


MetService secures Al Jazeera as a new weather client
Posted 28-Nov-2019 09:40


NZ a top 10 connected nation with stage one of ultra-fast broadband roll-out completed
Posted 24-Nov-2019 14:15


Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.