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407 posts

Ultimate Geek
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Topic # 182518 19-Oct-2015 14:30
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Hey guys,

Used the search and couldn't find much in terms of answers of recommendations for a provider. Seems to be on a case by case purpose.

I am currently on Vodafone cable in Christchurch, its mostly stable and Vodafone support is awesome. I have a couple of issues though.
- Its a little more expensive than some fiber plans I've seen.
- There's been a lot of congestion issues and I still don't think they are fixed.
- More options in future such as faster speeds if I go with fiber.
- I can't pay direct debit, there's some issue with Vodafone and my bank and neither seems to want to resolve it and just blames the other. This has led to me forgetting to pay and copping a late payment fee from Vodafone and I've had enough.

I am looking at fiber, seems more stable and there's some good offers out there, Fiber seems the way to go.

I am thinking of MyRepublic, they seem to get reasonable reviews.
- Is $10 cheaper than Vodafone a month.
- Currently offering 3 months free to my area.

Questions I have are:

Q1 - I currently have a Nighthawk AC1900 router, can I still use this?
The NetGear website it lists the Nighthawk AC1900 as compatible for Fiber and Cable.
I know with MyRepublic I can choose 12 month contract as the 24 months offers a router, I don't need.

Q2 - Whats the installs like these days?
I've heard of people waiting months but hoping it has settled down now perhaps.

Q3 - What is MyRepublic like? Good experiences? Good reliable speeds?

Q4 - Whats the cross over time like? Will I experience a loss of connection?

Thanks guys.

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  Reply # 1409241 19-Oct-2015 14:30
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1409256 19-Oct-2015 14:38
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Q1) Your router appears to support Vlan tagging so yes it should work.
Q2) Hopefully someone in Chch can answer this
Q3) No idea
Q4) You should experience no loss of connection.  The Cable infrastructure can remain connnected until you ask for it to be disconnected.  If you want you can test the fibre connection until you are happy and then tell Vodafone to disconnect.

I fix stuff!
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  Reply # 1409290 19-Oct-2015 15:18
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We have just released some new fibre pricing. Should be on our website now.

www.orcon.net.nz





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Ultimate Geek
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  Reply # 1409305 19-Oct-2015 15:43
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Sounddude: We have just released some new fibre pricing. Should be on our website now.

www.orcon.net.nz




Website says you aren't offering it in my area.

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  Reply # 1409332 19-Oct-2015 16:02
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That may just mean their internal database hasn't been updated to reflect fibre availability in your area - it might still be worth contacting them directly.

Regarding the MyRepublic question, I have no personal experience with them, but there has been some mixed feedback on these forums about them I think.

My personal picks\recommendations to friends and family are either 2degrees (based on being a very satisfied snapdegrees customer for a long time)  or Big Pipe, based on feedback around here and pricing.

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  Reply # 1409548 20-Oct-2015 03:00
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Sounddude: We have just released some new fibre pricing. Should be on our website now.

www.orcon.net.nz




just a side note, if you go with orcon you're forced to use their router (VoIP wont work without it), which is fine, you can still use the nighthawk for wifi which is what im currently doing on VDSL.

also dat pricing tho! 







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Ultimate Geek
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  Reply # 1409675 20-Oct-2015 10:19
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Spark and Snap seem to get the best latency across all locations according to truenet. Latency is probably more important to me for gaming. Orcon is one of the worse.

Spark $110 (landline and 100mbps) plus $110 welcome credit
Snap $115 (landline and 100mbps) plus a $15 delivery cost

Spark seems to be the better deal.

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  Reply # 1409680 20-Oct-2015 10:34
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This might be an obvious question - do you actually have fiber in your area?







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Ultimate Geek
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  Reply # 1409709 20-Oct-2015 10:42
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nakedmolerat: This might be an obvious question - do you actually have fiber in your area?


Yep but Vodafone won't give me it as I'm on cable. Gotta switch provider.



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Ultimate Geek
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  Reply # 1409872 20-Oct-2015 15:08
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leo0787sx: Spark and Snap seem to get the best latency across all locations according to truenet. Latency is probably more important to me for gaming. Orcon is one of the worse.

Spark $110 (landline and 100mbps) plus $110 welcome credit
Snap $115 (landline and 100mbps) plus a $15 delivery cost

Spark seems to be the better deal.


Spark offered $200 welcome credit and with good ratings on truenet sold the deal.

I called Vodafone about the process for disconnecting and they didn't do anything to try and keep me or even as a last ditch attempt offer me fiber. I would of stayed on Vodafone had they offered me Fiber. I actually really like Vodafone but its time to move on.

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  Reply # 1409881 20-Oct-2015 15:31
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leo0787sx: I called Vodafone about the process for disconnecting and they didn't do anything to try and keep me or even as a last ditch attempt offer me fiber. I would of stayed on Vodafone had they offered me Fiber. I actually really like Vodafone but its time to move on.


Vodafone won't offer you fibre in an area they have cable.  This may change in future but I wouldn't hold my breath as they need to get a return on the cable infrastructure they own.

Make sure you have your fibre in and working before you cancel the Vodafone service or you risk being without internet for months if there are install problems.



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  Reply # 1409886 20-Oct-2015 15:35
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graemeh:
leo0787sx: I called Vodafone about the process for disconnecting and they didn't do anything to try and keep me or even as a last ditch attempt offer me fiber. I would of stayed on Vodafone had they offered me Fiber. I actually really like Vodafone but its time to move on.


Vodafone won't offer you fibre in an area they have cable.  This may change in future but I wouldn't hold my breath as they need to get a return on the cable infrastructure they own.

Make sure you have your fibre in and working before you cancel the Vodafone service or you risk being without internet for months if there are install problems.


Vodafone require 1 month notice, are you saying wait until the OTN is in my house before terminating Vodafone? Wouldn't I end up paying for two?

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  Reply # 1409889 20-Oct-2015 15:38
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wait till to you get fibre before you start to cancel your cable. you have zero control on when you will get fibre installed so you would be best guessing and could end up with no internet for a while.

yes you may end up with overlapping services but its a small price to pay to ensure you continue to have internet.

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  Reply # 1409901 20-Oct-2015 16:08
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leo0787sx:
graemeh:
leo0787sx: I called Vodafone about the process for disconnecting and they didn't do anything to try and keep me or even as a last ditch attempt offer me fiber. I would of stayed on Vodafone had they offered me Fiber. I actually really like Vodafone but its time to move on.


Vodafone won't offer you fibre in an area they have cable.  This may change in future but I wouldn't hold my breath as they need to get a return on the cable infrastructure they own.

Make sure you have your fibre in and working before you cancel the Vodafone service or you risk being without internet for months if there are install problems.


Vodafone require 1 month notice, are you saying wait until the OTN is in my house before terminating Vodafone? Wouldn't I end up paying for two?


Not if you go with an ISP that offers the first month free.

If you look around Geekzone you will find many tales of woe about fibre installations that stall and take months.  These are probably not the normal situation but it can and does happen.

Are you willing to go for some unknown period without internet?

The safest option is to keep the Vodafone service until the new service is installed and tested.  This may end up costing you more but almost guarantees you will not be without internet.

The cheapest option is to cancel the Vodafone service once you have a date for your fibre install.  This will be the cheapest option but it is possible you will have a period without internet.

The choice is yours.



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Ultimate Geek
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  Reply # 1409923 20-Oct-2015 16:32
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All makes sense, thank you for the great advice guys.

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