Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1746 posts

Uber Geek
+1 received by user: 259

Subscriber

Topic # 183884 2-Nov-2015 16:07
Send private message

My parents live in Easton Park Parade, in Glenfield, where (according to the Chorus map) they can only get ADSL despite being less than 100m from the nearest UFB zone. There is no VDSL available in that area, with UFB due in about a year. While they don't really need full UFB speeds, they are only getting 4Mbps down and around 0.7 up on a good day (wired speed), which is quite limiting, especially when my son and I are visiting and he wants to download a game or something. Plus my Dad still works from home. They have a Technicolour TG582n modem which was issued by Spark. Is that the speed their Spark ADSL plan is supposed to give them? I recall getting around 12Mbps on my old ADSL2 connection before I went to VDSL. Are they able to change their plan to something that will give them better speeds, or is the "up to 10Mbps" advertised on Spark as good as it gets? I seem to remember there once an option to be on ADSL1 or ADSL2 and the speed improved accordingly.

My sister has offered them a much more powerful modem (the brand escapes me right now) but I'm not sure if that's going to help with anything other than the wireless signal reach within the house. Is it likely to be the Technicolour that's holding them back, speed-wise? Their house was built in the early 70's, and the extension where the modem is currently plugged in was added in the early 80's. Is it most likely that their wiring is to blame, and is there an easy way I can find this out?

I'd like to help them out given they are in their mid-70's and not very technically minded, but rather frustrated when they want to download something and it takes 5 hours. I suspect they probably need a professional to diagnose their connection but I'd like to try and get them up to a better speed without them having to shell out too much money for an interim solution while they wait for UFB to arrive in around 12 months.




Geek girl. Freelance copywriter and editor at Unmistakable.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 6S, iPhone 5, AppleTV4, Minix Neo Z-64.


Create new topic
5367 posts

Uber Geek
+1 received by user: 225

Trusted
Geekzone
Subscriber

  Reply # 1418933 2-Nov-2015 16:07
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



251 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1418947 2-Nov-2015 16:13
Send private message

Without knowing their physical address it is most likely that everything is performing as it should.  The speed you get is mostly a factor of how long the copper is back to the nearest cabinet (or even Exchange if you are unlucky).  The fact that you can't get VDSL tells me you are not that close to the terminating point.

4Mb/s is still pretty respectable for normal web use.  It may be possible something has infected the machine, or your link to the router may be poor (perhaps it is WiFi) .

Try this.  Disconnect/turn off every device internet attached in the house, including all WiFi devices.  Plug plug something into the router via a physical Ethernet cable.  This will give you the best performance you can probably hope for.
If you find the performance not acceptable you will just have to wait for UFB.  If the performance is ok, then it is a factor inside the house causing the issue.

If the performance is acceptable, then try re-attaching devices one at a time.  If the performance suddenly drops (on the cabled machined) after attaching something then that device has something on it eating up bandwidth.
If it is only WiFi devices with poor performance then getting a better WiFi system may help.




Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

 
 
 
 




1746 posts

Uber Geek
+1 received by user: 259

Subscriber

  Reply # 1418951 2-Nov-2015 16:18
Send private message

Many thanks for the advice. My Dad's work computer is ethernet cabled to the router, so I will turn everything else off and run a test to see if it's getting better speeds than everything else. I'll also see if I can work out how to telnet into the router and grab some stats.

Edited to add: I found this hilarious blog post about the Technicolour modem http://bobmckay.com/i-t-support-networking/geek-rant-technicolor-tg582n-worst-adsl-modem-ever/ which has the instructions on how to telnet into it, but I don't know the actual command to call up the connection stats. If anyone could enlighten me I would be most grateful.

Edited again: Is it this one? xdsl info expand=enabled




Geek girl. Freelance copywriter and editor at Unmistakable.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 6S, iPhone 5, AppleTV4, Minix Neo Z-64.


1306 posts

Uber Geek
+1 received by user: 461


  Reply # 1419084 2-Nov-2015 18:50
Send private message

You can get the stats from the web interface: Broadband Connection > DSL Connection

653 posts

Ultimate Geek
+1 received by user: 115


  Reply # 1419111 2-Nov-2015 19:07
Send private message

Make sure everything on the phone line is filtered, if you have more than 4 devices connected have a master filter installed or get rid of a device or 2.

If the filters are more than 3 years old replace them.

6818 posts

Uber Geek
+1 received by user: 2173

Subscriber

  Reply # 1419113 2-Nov-2015 19:08
Send private message

that command looks ok, it works on the newer tg589vn so might work on the older one

its not likely that the modem is the issue but it cant hurt to try

4998 posts

Uber Geek
+1 received by user: 2030

Trusted
Subscriber

  Reply # 1419195 2-Nov-2015 19:36
4 people support this post
Send private message

Do they have a master filter installed? House wiring could be the cause of the slow speed.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 1419215 2-Nov-2015 19:54
Send private message

coffeebaron: Do they have a master filter installed? House wiring could be the cause of the slow speed.


+1

1842 posts

Uber Geek
+1 received by user: 579

Subscriber

  Reply # 1419232 2-Nov-2015 20:27
Send private message

They are fed from the Glenfield exchange which is at 9 Mayfield ave, Glenfield. Google maps says either 1.3Km or 1.7Km to 50 Easton Park pde. (I randomly chose that letterbox number, no idea which house on Easton park pde is the OP's house).

In the before cabinet days, I was getting 10mbit on a longer line to the Forest Hill exchange. So agree with other posters - Get a master filter installed if you want better internet. PM Coffeebaron





1382 posts

Uber Geek
+1 received by user: 298

Trusted

  Reply # 1419286 2-Nov-2015 21:46
Send private message

Another quick, free, check would be to move the modem to another phone socket in the house. It's currently in the extension, so will have a lot of home wiring between the modem and the ETP ( where house phone wiring connects to the street). Try with modem connected to phone socket in the hallway or lounge.



1746 posts

Uber Geek
+1 received by user: 259

Subscriber

  Reply # 1419365 2-Nov-2015 23:30
Send private message

Thanks for all the suggestions everyone. I think they have some kind of filter plugged into the telephone socket. Probably old and crappy so I will see if a new one helps. I will firstly try moving the modem to the original phone jack in the dining room and see what kind of speed it gets there.

If they are keen to shell out for a master splitter I'll PM Coffeebaron. They may want to wait for UFB and just sort it out then, but it would be nice if I can wring a bit more out of their connection in the meantime.




Geek girl. Freelance copywriter and editor at Unmistakable.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 6S, iPhone 5, AppleTV4, Minix Neo Z-64.


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1419416 3-Nov-2015 06:31
Send private message

Get a master filter installed and forget about the line filters

1382 posts

Uber Geek
+1 received by user: 298

Trusted

  Reply # 1419995 3-Nov-2015 16:23
Send private message

I don't think it's worth spending $200 on a master filter if planning to get UFB in a year, and internet is currently 'usable' for them.



1746 posts

Uber Geek
+1 received by user: 259

Subscriber

  Reply # 1420179 3-Nov-2015 20:54
Send private message

jonb: I don't think it's worth spending $200 on a master filter if planning to get UFB in a year, and internet is currently 'usable' for them.


Yeah, they are unlikely to want to spend that. A very nice person from Spark has offered to check the line for me, so once I know what that result is, I will try moving the modem to the original phone jack. If there's no improvement I will try the new modem. If anything, it should improve their wifi range.




Geek girl. Freelance copywriter and editor at Unmistakable.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 6S, iPhone 5, AppleTV4, Minix Neo Z-64.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel unveils the 8th Gen Intel Core Processor family for desktop
Posted 25-Sep-2017 19:45


Chow brothers plan to invest NZ$100 million in technology
Posted 24-Sep-2017 16:24


Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.