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Topic # 184033 7-Nov-2015 13:17
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Howdy

My folks live in Raglan and if possible I want to try and help them out with their poor broadband situation. They have an ADSL connection which gets a reasonable 12Mbps down but an abysmal 0.5Mbps up which makes it difficult for us to even Skype successfully. When they had their connection installed 4+ years ago they were told that the nearest cabinet (850 meters away by road) was full and they were put on another cabinet (2.2km away by road).

Is there any process, waitlist, etc. for them to switch to the nearer cabinet (and hopefully get an improved up speed)? 

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  Reply # 1422818 7-Nov-2015 13:17
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1422830 7-Nov-2015 13:30
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simply no

the cable runs from their place to 1 cabinet, if you were to move to another cabinet you would have to relay x number of meters of new cable at a huge cost, and its not likely to ever happen

why not look into RBI wireless? offers much faster upload and download speeds. cost wise per month its about the same, but there may be a bit more of an outlay on equipment depending on location and signal strength

 
 
 
 


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  Reply # 1422832 7-Nov-2015 13:37
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Straight out no way

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  Reply # 1422836 7-Nov-2015 13:48
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What does the chorus address checker say for the services available to them?




Richard rich.ms

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  Reply # 1422846 7-Nov-2015 14:12
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So if the cabinet that feeds their place was full and they had to be served from another cabinet it sounds like there is something already in place connecting the 2 cabinets, and could be that you are connected to the cabinet that had all of the adsl ports in use hence having to get 1 from the other caninet, i doubt they would run 2km of cable 1 for adsl customers. only way is to ask your isp to ask chorus.
but rbi would be a better option for speeds regardless




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  Reply # 1422849 7-Nov-2015 14:16
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0.5 up is most likely internal wiring. A master filter would possibly help.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




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  Reply # 1422886 7-Nov-2015 16:32
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Thanks for the advice. It looks like there is some strange provisioning in the area making it unclear exactly how they connect (possibly through another property) and the services which should be available - BigPipe is helping me look into it.

I don't think its the internal wiring - its a 2005 house and they've had people out before to test which turned up nothing. Don't know much about RBI but I'll look into it once I understand the DSL services which should be available.

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  Reply # 1422891 7-Nov-2015 16:53
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MrMistofeles:
I don't think its the internal wiring - its a 2005 house and they've had people out before to test which turned up nothing. Don't know much about RBI but I'll look into it once I understand the DSL services which should be available.


Never rule that out. It doesn't matter how new or old the house is. If you've got more than one jackpoint in the house this will be impacting your xDSL performance. A master filter helps in most situations even a little bit to ensure you've got the cleanest line possible.




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
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  Reply # 1422897 7-Nov-2015 17:11
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Check out Ultimate Broadband if interested in RBI. I think Raglan has 4G.
http://www.ultimatebroadband.co.nz/rbi-wireless.html




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 1422913 7-Nov-2015 17:45
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Raglan has 4G band 3 1800Mhz



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  Reply # 1422919 7-Nov-2015 18:13
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michaelmurfy:
MrMistofeles:
I don't think its the internal wiring - its a 2005 house and they've had people out before to test which turned up nothing. Don't know much about RBI but I'll look into it once I understand the DSL services which should be available.


Never rule that out. It doesn't matter how new or old the house is. If you've got more than one jackpoint in the house this will be impacting your xDSL performance. A master filter helps in most situations even a little bit to ensure you've got the cleanest line possible.


You are right. It is quite possible that whoever came out to test gave the line the all clear when tested in isolation and/or that my folks have added something detrimental to the network since then. I'll find out if they have a master filter, if not I'll be up there in December so I'll put one in (perhaps just got my Christmas present sorted). @coffeebaron seems you're the man to talk to in this space - what would you recommend for a DIY installation?

RBI looks like an excellent and promising alternative but the cost per MB is not quite there yet. I'll follow up on their DSL first and come back to RBI if I can't get an improvement. 

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  Reply # 1422923 7-Nov-2015 18:37
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Without knowing DSL stats there isn't really a lot of advice anybody can give.

The fact you're seeing 12Mbps shows you're on ADSL2+, so the fact you're only seeing upstream of 500kbps when should be getting ~900kbps shows a potential wiring issue - and statistically speaking most wiring issues are within the premises, not the Chorus network.




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  Reply # 1422930 7-Nov-2015 19:14
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Wasn't really expecting people to problem solve. I don't have all of the information myself and living in a different city there's no easy way for me to go through the motions.

They live right on the edge of a zone and the capability map was ambiguous about where they sit. BigPipe has come back saying they seem to be connected to the nearer cabinet and VDSL is an option. It now does indeed sound like a wiring issue.

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  Reply # 1423853 9-Nov-2015 16:26
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coffeebaron: 0.5 up is most likely internal wiring. A master filter would possibly help.


That was my suggestion too, Coffee Baron fixed my Mum's ADSl about a year ago in Hamilton. Amazing difference in speed download went from at times <1Mb/s to hitting 16Mb/s consistently. Noticeable difference in the upload too.

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