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62 posts

Master Geek

# 185289 17-Nov-2015 12:28
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I have a triple play modem from slingshot. I am on Ultra Fibre Broadband plan from slingshot.
No other devices were on at the time of testing.

Are these speeds ok.
Auckland - New Lynn

wanted to do a test with the Ethernet cord in, but I said I can't. Cord is to short so I have to do this on my own time. But I 4 of us are going to be wireless users including myself until I get a long orange Ethernet cable.

Ping:-  11ms
Download Speed:- 45.25 mbps
Upload:- 20.83 mbps

Ping:- 11
Download:- 93.69
Upload:- 20.50

OS Name    Microsoft Windows 7 Home Premium
Version    6.1.7601 Service Pack 1 Build 7601
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    R2D2
System Manufacturer    Hewlett-Packard
System Model    HP EliteBook 8570p
System Type    x64-based PC
Processor    Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz, 2801 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date    Hewlett-Packard 68ICF Ver. F.62, 07-Apr-15
SMBIOS Version    2.7
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "6.1.7601.17514"
User Name    -----------------------
Time Zone    New Zealand Daylight Time
Installed Physical Memory (RAM)    4.00 GB
Total Physical Memory    3.93 GB
Available Physical Memory    2.21 GB
Total Virtual Memory    7.86 GB
Available Virtual Memory    5.60 GB
Page File Space    3.93 GB
Page File    C:\pagefile.sys

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5740 posts

Uber Geek

Lifetime subscriber

  # 1429574 17-Nov-2015 12:28
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

233 posts

Master Geek

  # 1429643 17-Nov-2015 13:23
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What speed did you order?  100/20?  Need to know if your Ethernet between PC and router has come up at 1 Gbps or 100 Mbps.



1084 posts

Uber Geek


  # 1429655 17-Nov-2015 13:40
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nbroad: Hi,

What speed did you order?  100/20?  Need to know if your Ethernet between PC and router has come up at 1 Gbps or 100 Mbps.


Tripleplay is only 100mbit so the wired speeds sound about right. OP may want to consider getting a Netcomm NF4V as it has Gigabit ports and can be set up the same as the Tripleplay in regards to the phone.

1274 posts

Uber Geek

  # 1429667 17-Nov-2015 13:59
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Urgh, when did you get the Tripleplay? I thought they'd finally stopped supplying that piece of junk. frown

rm *

4025 posts

Uber Geek


  # 1429728 17-Nov-2015 15:44
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This is a perfect example of why ISPs should stop supplying junk gateway devices to users. Without even looking into details of it, i'd put money on it this is a 2.4ghz only device and probably quite low end.
I suggest you trash this and purchase something that gives you the full capability of your connection.

I'm waiting for the sudden news article 1-2 years down the track from the media outlets "You may not be getting the most out of your Ultra Fast Broadband", when a big chunk of the population has UFB and a big chunk also has trashy wireless gateway units.

62 posts

Master Geek

  # 1429766 17-Nov-2015 16:01
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1612 posts

Uber Geek

  # 1429770 17-Nov-2015 16:04
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Speed's perfect for wired connection. As mentioned above your Tripleplay's WiFi sucks. You might want to get a better one especially if you have multiple users.


1084 posts

Uber Geek


  # 1429776 17-Nov-2015 16:13
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DarkShadow: Speed's perfect for wired connection. As mentioned above your Tripleplay's WiFi sucks. You might want to get a better one especially if you have multiple users.

The speed is perfect for a Tripleplay. A better router would get the OP an extra ~10mbit download at a guess.

62 posts

Master Geek

  # 1430007 17-Nov-2015 21:46
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Big thanks to all. Really appreciate the help. Thank you.laughing

62 posts

Master Geek

  # 1435367 26-Nov-2015 16:43
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Tried to ring slingshot to see where my Netcomm NF4V is at this time.   It's on the way today. Sending  back the triple play 150 seeing as the wireless speed is terrible. Phones been disconnected fixed now, another problem on slingshots end. Had a meeting on today couldn't call out at all or receive calls. Net works fine.

Finally got the phone going at 4pm today.

Got my new Netcomm NF4V , except ..... when I open it ... ... they sent me tripleplay 150 again, so I have rung up and asked... WHY.

Order clearly stated Netcomm NF4V so I have to send the modem back now.... sigh and wait for the Netcomm NF4V . May have to wait another 2 weeks. undecided

Urggh, they forgot to send a request to chorus for hybrid wiring which was done on the 16th of this month... sigh .... they just sent a request now to chorusfrown

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