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kenkeniff

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#189177 19-Dec-2015 12:50
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Haven't seen this posted so though I'd FYI.

A couple of retail stores we work with had their internet go down Friday as it appears their ISP Intergr8 is in liquidation.

Apparently they're being advised to over Vibe.

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freitasm
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  #1453474 19-Dec-2015 13:05
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The company owes a few dollars to Vodafone. 




 

 

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johnr
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#1453479 19-Dec-2015 13:20
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freitasm: The company owes a few dollars to Vodafone. 


My Christmas bonus actually

 
 
 
 


chevrolux
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  #1453523 19-Dec-2015 14:56
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Didn't put it in the thread title....

http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=189123

Speaking to people it seems Vodafone is just the tip of the iceberg - albeit a VERY large tip.

freitasm
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  #1453528 19-Dec-2015 15:07
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chevrolux: Didn't put it in the thread title....

http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=189123

Speaking to people it seems Vodafone is just the tip of the iceberg - albeit a VERY large tip.


And I keep asking for people to put meaningful subjects so it's easier for others to search and find...






 

 

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chevrolux
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  #1453529 19-Dec-2015 15:18
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Just had a call from a customer who has an 'Intagr8' connection....

Voyager have switched off all the Intagr8 connections they had so customers need to change to Voyager retail to get back online....

https://voyager.nz/intagr8

While I get they want to re-coop costs it seems a little bit back-handed to cut customers off on a Saturday afternoon, a week before Christmas, where there is no chance at all of churning the connection to another provider.
At least Vodafone have given a decent amount of warning for the customers on there connections.

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  #1453530 19-Dec-2015 15:38
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chevrolux: Just had a call from a customer who has an 'Intagr8' connection....

Voyager have switched off all the Intagr8 connections they had so customers need to change to Voyager retail to get back online....

https://voyager.nz/intagr8

While I get they want to re-coop costs it seems a little bit back-handed to cut customers off on a Saturday afternoon, a week before Christmas, where there is no chance at all of churning the connection to another provider.
At least Vodafone have given a decent amount of warning for the customers on there connections.


If I were an ex-Intagr8 customer wholesaled customer of Voyager then I would get onto the phone to another ISP immediately and churn ASAP. A wholesale churn should happen same day that the order is lodged it's a pure software change to move to a new ISP, and calls can be made to Chorus to push the order through urgently. That's a sure fire way to annoy future "customers" and to have zero faith in the company you're running. In this competitive landscape we operate in, I find the approach amazing.

Throttle the connection, do a redirect to a captive portal saying you are planning to cut off service sometime early January. But to just cut them off like that. Rude, and no way to build a new customer base.




and


networkn
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  #1453538 19-Dec-2015 15:55
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chevrolux: Just had a call from a customer who has an 'Intagr8' connection....

Voyager have switched off all the Intagr8 connections they had so customers need to change to Voyager retail to get back online....

https://voyager.nz/intagr8

While I get they want to re-coop costs it seems a little bit back-handed to cut customers off on a Saturday afternoon, a week before Christmas, where there is no chance at all of churning the connection to another provider.
At least Vodafone have given a decent amount of warning for the customers on there connections.


I agree. This does feel out of character for Voyager.

 
 
 
 


sbiddle
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  #1453541 19-Dec-2015 16:05
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BarTender:

If I were an ex-Intagr8 customer wholesaled customer of Voyager then I would get onto the phone to another ISP immediately and churn ASAP. A wholesale churn should happen same day that the order is lodged it's a pure software change to move to a new ISP, and calls can be made to Chorus to push the order through urgently. That's a sure fire way to annoy future "customers" and to have zero faith in the company you're running. In this competitive landscape we operate in, I find the approach amazing.



That's fine for internet, but not so easy for voice/VoIP if number ports are required.



networkn
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  #1453544 19-Dec-2015 16:09
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They have actually offered to switch people back on if they pick a retail plan with them, which doesn't seem out of all reasonable limits.

I agree even a weeks notice would have been better.

chevrolux
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  #1453576 19-Dec-2015 17:03
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networkn: They have actually offered to switch people back on if they pick a retail plan with them, which doesn't seem out of all reasonable limits.

I agree even a weeks notice would have been better.


The plan's seem reasonable but a bit rough to lock them in 12-month contracts. ETC is fairly low though I suppose.

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  #1453663 19-Dec-2015 21:06
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It looks like customers are being redirected to a captive portal which will get them back online within a few minutes.




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Dynamic
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  #1453962 20-Dec-2015 16:09
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Just had a txt from a client indicating they got a txt from Intagr8 saying they would be back in business tomorrow. Watch this space...




"4 wheels move the body.  2 wheels move the soul."

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chevrolux
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  #1453970 20-Dec-2015 17:05
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I'm surprised someone wanted to buy the customer database.
All they end up with is a bunch of p1ssed off people. Why on earth would they stay with them?!
Unless they plan on still honouring the call credits somehow.

networkn
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  #1453981 20-Dec-2015 18:05
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chevrolux: I'm surprised someone wanted to buy the customer database.
All they end up with is a bunch of p1ssed off people. Why on earth would they stay with them?!
Unless they plan on still honouring the call credits somehow.


This is what has been indicated. It would seem they are going to honour a percentage of the credits.

The thing is, the whole thing is predicated on misleading people, and making them believe they are getting a better deal than they actually are, so I am somewhat surprised there is someone who believes they can continue that, and if they aren't doing that, then aren't they just another telco who bundles hardware with calls?

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  #1454170 21-Dec-2015 08:59
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freitasm: The company owes a few dollars to Vodafone. 


And a few others.  One I know is owed about $200K




Regards,

Old3eyes


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