Caller ID on UFB

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Clima

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#193500 13-Mar-2016 16:00

I previously had Caller-ID on ADSL which gave me calling number with date and time of call.

Since changing to fibre I only get calling number. My ISP has referred the problem to the modem manufacturer but I have waited 8 months with no solution in sight.

Do others get the full service and if so who is the ISP.

Thanks

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#1512391 13-Mar-2016 16:34

What brand/model is your phone (with Caller Display on it)?

rugrat

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#1512392 13-Mar-2016 16:36

Full service with Spark. They use the ONT, not the modem for voice calls.

I used Voip quite a few years ago and got date and time with caller ID, so it is capable of it.

Clima

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#1512394 13-Mar-2016 16:44

quickymart:
What brand/model is your phone (with Caller Display on it)?

My phones are Uniden DECT3035. These worked previously on ADSL

RunningMan

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#1512396 13-Mar-2016 16:59

So were you running VoIP on your ADSL connection, or POTS?

Clima

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#1512398 13-Mar-2016 17:04

RunningMan:
So were you running VoIP on your ADSL connection, or POTS?

It was POTS with the ADSL. I was wondering if this was a common problem on UFB VOIP ?

Andib

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#1512442 13-Mar-2016 18:10

What part of the country are you in? My parents on Spark UFB (with homeline in a chorus zone) have caller ID working with their uniden handsets

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Clima

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#1512444 13-Mar-2016 18:16

Andib: What part of the country are you in? My parents on Spark UFB (with homelike in a chorus zone) have caller ID working with their uniden handsets

I am in Auckland. Seems like Spark have it OK. No comment about others yet.

Jase2985

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#1512470 13-Mar-2016 18:41

have you checked that its been setup on your line?

coffeebaron

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#1512497 13-Mar-2016 19:16

Who's your provider? What hardware?
I've done VoIP with multiple providers and not had this issue. It is not the norm.

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BarTender

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#1512505 13-Mar-2016 19:41

So just confirming the issue. It's not that you don't get caller id... it's that it doesn't indicate the date and time.

My dect phone has the time set in the handset. So any caller id has the time of the handset.

Clima

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#1512508 13-Mar-2016 19:56

Jase2985:
have you checked that its been setup on your line?

yes i get the caller but not the date and time

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Clima

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#1512509 13-Mar-2016 19:57

coffeebaron: Who's your provider? What hardware?
I've done VoIP with multiple providers and not had this issue. It is not the norm.

I am with Orcon using NF4V

Clima

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#1512512 13-Mar-2016 20:01

BarTender: So just confirming the issue. It's not that you don't get caller id... it's that it doesn't indicate the date and time.

My dect phone has the time set in the handset. So any caller id has the time of the handset.

Not what I would expect. Previously the date and time definitely came from transmission as shown when Orcon didn't update with daylight saving.

toejam316

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#1512521 13-Mar-2016 20:23

Clima:
BarTender: So just confirming the issue. It's not that you don't get caller id... it's that it doesn't indicate the date and time.

My dect phone has the time set in the handset. So any caller id has the time of the handset.

Not what I would expect. Previously the date and time definitely came from transmission as shown when Orcon didn't update with daylight saving.

As far as I understand Caller ID as a standard, it's only number or directory name + number transmitted, everything else is the job of your CPE (in this case, your cordless).

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raytaylor

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#1512572 13-Mar-2016 21:10

Caller ID should come with a Date and Time as many phones actually use it to update the daylight savings just by correcting the time on each occasion an update comes with an incoming call.

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