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Topic # 195139 7-Apr-2016 14:15
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Chorus has dumped Downer from its ultra fast broadband (UFB) installations for much of the lower North Island.

 

The company, which is overseeing the UFB rollout for most of New Zealand, said that in the coming months Downer would no longer carry out its installations in Wellington, the Kapiti Coast and Manawatu.

 

Visionstream will take over the contract in those areas, with Downer continuing to complete the installations in the Hutt Valley and Wairarapa.

 

"Chorus expects that some Downer employees will be affected by the change, however, as demand for fibre is increasing significantly, more technicians will need to be recruited than will be affected by this change," Chorus said in a statement.

 

In November Chorus confirmed that Visionstream was taking over installations from Downer in Porirua, as customers complained about how long it was taking to be connected to the high speed internet.

 

Today Chorus indicated that the change had led to an immediately improvement in waiting times.

 

"Since Visionstream took over fibre installs in Porirua from Downers late last year, the time it takes to get the first appointment for a fibre install has reduced from 24 days to four days, so massive improvement," spokesman Nathan Beaumont said.

 

"The average across the country is about 17 days."

 

Downer's technicians would have opportunities to move to Visionstream.

 

"We have had such a high demand for fibre in the Wellington region that we need to make changes to ensure consumers are connected to fibre much quicker than is currently the case," Chorus customer services general manager Nick Woodward said.

 

"Chorus and Downer have made this joint decision in the best interests of consumers. This change will allow Downer to focus on its performance in Hutt Valley and Wairarapa.

 

Sources said Visionstream's business model allows its installers to share in profits for installations, unlike those employed by Downer, who are paid salaries.

 

Visionstream already conduct's UFB installations in Auckland, and could be given other areas in the future.

 

Visionstream starts work in Wellington and the Kapiti Coast on May 16, and Manawatu on May 30.

 

Downer retains the contract to connect customers to UFB in Napier, Hawke's Bay, Gisborne and the South Island. It also manages Chorus' copper network in the lower North Island and lower South Island.


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  Reply # 1527721 7-Apr-2016 15:23
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I thought Downer only did cable installs in the Wellington area?




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  Reply # 1527724 7-Apr-2016 15:26
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quickymart:

 

I thought Downer only did cable installs in the Wellington area?

 

 

Nope. All the residential UFB installs in Palmy have been Downer up to now.

 

I don't know if VisionStream are planning to cut corners to speed up the process.


 
 
 
 


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  Reply # 1527727 7-Apr-2016 15:29
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DarthKermit:

 

quickymart:

 

I thought Downer only did cable installs in the Wellington area?

 

 

Nope. All the residential UFB installs in Palmy have been Downer up to now.

 

I don't know if VisionStream are planning to cut corners to speed up the process.

 

 

 

 

There are very few corners in Wellington - most roads are curved due to the topography....





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  Reply # 1527731 7-Apr-2016 15:34
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Wheelbarrow01:

 

 

 

There are very few corners in Wellington - most roads are curved due to the topography....

 

 

Even space itself is curved as Einstein discovered. tongue-out


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  Reply # 1527757 7-Apr-2016 16:09
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Will this result in faster rollout of the fibre network? or that a different contractor again?


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  Reply # 1527766 7-Apr-2016 16:20
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DjShadow:

 

Will this result in faster rollout of the fibre network? or that a different contractor again?

 

 

This is just a change in provisioning contractor in some of the Chorus Areas.

 

The roll-out (LFC=Chorus) is controlled by Chorus not its contractors.

 

 




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  Reply # 1527769 7-Apr-2016 16:26
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^^^

 

It's bad news for you guys at the local Downer office. I guess there will be a number of redundancies coming up? frown


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  Reply # 1527868 7-Apr-2016 18:55
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Telco installs have been a big merry go round for the last 10-15 years. There are people I know who have wardrobes full of clothing as they move from one company to another!

 

At the end of the day it's safe to say that yes, there would be redundancies. I'd pick virtually all those people will then start the next day doing the exact same thing for another company.

 

 

 

 


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  Reply # 1527871 7-Apr-2016 19:00
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sbiddle:

 

Telco installs have been a big merry go round for the last 10-15 years. There are people I know who have wardrobes full of clothing as they move from one company to another!

 

At the end of the day it's safe to say that yes, there would be redundancies. I'd pick virtually all those people will then start the next day doing the exact same thing for another company.

 

 

 

 

 

 

I think you will find in this case actually many will not (many didnt when Downers lost other contract areas - ) as they don't want to become owner/operator/contractors to a contractor of a contractor and as why they have stuck with Downers or gone elsewhere over the past 4mths


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  Reply # 1528213 8-Apr-2016 10:32
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Happy about speeding up install butthat means profit moves from NZ to AUS.


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  Reply # 1528257 8-Apr-2016 11:05
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As long as Visionstream in Wellington are better than up north. We had a very bad series of experiences with them in Auckland 18 months ago with a commercial install - and that was with significant notice of what was happening. The issues largely revolved around very poor site investigation and massive assumptions being made on their part.


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  Reply # 1528753 8-Apr-2016 20:34
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it's auckland that's slow though?  2019!


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  Reply # 1529006 9-Apr-2016 14:24
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Vision stream don't seem to do a good job in Auckland at all. While some of the issues may also be Chorus issues, the communication to the end customer is terrible, updates take weeks in most cases. If something becomes complex or hard it goes into a black hole.

 

There are at least 2 installs where the customer has done more of the install work than Vision stream (digging the trench, pulling the fibre) and talking to some cable installers this often happens as they don't have half the tools they need or should have. I'm not going to tar them all with this as some have done a good job and gone over and above what is required, on the majority of the installs they don't and often fall well short.

 

I actually hope sites go MDU so UCG can do it as they are so easy to contact and deal with.


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  Reply # 1529075 9-Apr-2016 17:06
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atomeara:

 

<snip>

 

I actually hope sites go MDU so UCG can do it as they are so easy to contact and deal with.

 

 

For Chorus - UCG only do the Communal Network within the MDU (and in many cases the lead-in up to outside each unit) but the final install/hook up is done by one if the three install contracting companies or their subcontractors


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  Reply # 1529279 9-Apr-2016 22:25
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atomeara:

 

Vision stream don't seem to do a good job in Auckland at all. While some of the issues may also be Chorus issues, the communication to the end customer is terrible, updates take weeks in most cases. If something becomes complex or hard it goes into a black hole.

 

There are at least 2 installs where the customer has done more of the install work than Vision stream (digging the trench, pulling the fibre) and talking to some cable installers this often happens as they don't have half the tools they need or should have. I'm not going to tar them all with this as some have done a good job and gone over and above what is required, on the majority of the installs they don't and often fall well short.

 

I actually hope sites go MDU so UCG can do it as they are so easy to contact and deal with.

 

 

Sounds like the MIA install on one of my commercial premises, it took multiple teams to scope the job and when this was finally done and the we were quoted they had another round of sending multiple teams that didn't have the equipment or know how to get the job done.

 

Every team that turned up so far believed the install was for a residential address.

 

 

 

But i'm sure it will be much better for the cities further south....

 

 

 

It's crazy how many government backed projects are ending up with foreign owned companies making all the profit while local contractors suffer.


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