I've been having a hell of a time getting my UFB installed (And working!). Here's a timeline:

16 August - Placed UFB order.

19 August - Chorus calls. Scope booked for 13 September and install for 26 September

12 September - Tech calls and agrees on 8am booking.

13 September - SMS from tech 30 minutes before agreed time to say he is off sick. Scope finally happens around 3pm

26 September - Call from Chorus at 12:30pm (for a PM booking) to say tech has been off sick all day, install happening next day

27 September - Install happens, but a records error means the ONT doesn't come online

28 September - Tech comes back, records error hasn't been resolved

4 October - Call from Chorus, tech is booked for 30 November to come and fix the issue

11 October - Update from Chorus, tech is now booked for 17 November to fix the issue.

So here I am, with an ONT on my wall, and no connection, and now I have to wait a month for Chorus to come out and fix their own mistake!