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330 posts

Ultimate Geek


# 209078 11-Mar-2017 17:20
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I've used very few ISP's - started with CompuServe back in the day, then Paradise, and with ADSL had a great run with WXC. With fibre, they'd been taken over and I looked around and shortlisted two. Generally happy with my choice except for one thing I didn't pick up on. Rather than use VOIP connected to the router, theirs is built in to the router - and they LOCK the router. I can (and have) request changes - but it's a brave new world. The only way to get access to it is to go back to WXC (or another) for VOIP - which I may do - and then I can use a router of my own choice. Or I could see ojut the two years and then change ISP.

Meantime I have a printing problem and the best the ISP can do is suggest I go back to Brother - who made my laser MFC printer a few years ago. This has been functioning for years and has been problematic only since fibre, so I am not going back to them. But I don't have enough knowledge to tell my ISP what they have to change.

The printer is connected (by cable) to the router (actually via a switch). We usually print when we're connected by cable in the offices. When we're printing from the living area (infequent printing from here) it has been having no end of troubles. My wife finally clicked that if we connect to the WIFI access point (also in the offices) it's fine. It's only when we connect to the router itself by WIFI we cannot print. Seems to be a connectivity issue. Because we we don't usually connect manually via WIFI we don't usually know how we're connected - hence the uncertainty. Now we know to check it's not so bad.

But we need to know of some setting in the router that might be causing this problem - then we can ask it be changed. Trouble is - what? Usually we'd suck it and see - trying things until we get it. But here we're in the dark. Anyone got a light? Thanks.

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649 posts

Ultimate Geek


  # 1734908 11-Mar-2017 17:34
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I have seen problems with brother printers and wifi on older routers,or routers that are failing

What router do you have?

Also another trick I have used is to change the wifi from WPA/WPA2 to WPA2 or WPA only

Also have you updated the firmware on the brother printer (download able from brother.co.nz)

Clint

2054 posts

Uber Geek

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  # 1734914 11-Mar-2017 17:40
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I've seen this issue where there is no traffic passed between the router's wifi and the ethernet ports. I have this now with an Orcon supplied NF4V router.

 

The easiest way to see what is, or is not, happening, is to use an app called "Fing" on a smartphone. This app will display all devices it can contact on your network. You can get it to try pinging devices shown as well.

 

At least this will narrow down the problem and give some insight.


 
 
 
 


1914 posts

Uber Geek


  # 1734918 11-Mar-2017 17:44
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Sounds like you have two routers and the one of them is double-natting your connection? If the printer is on one network and the pcs on another they may not be able to route to each other.

Is the other router connected to your network via the wan port for example?

884 posts

Ultimate Geek


  # 1734943 11-Mar-2017 18:26
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HG659 by any chance?

 

I have come across this once or twice before, I am investigating another one next week.

 

If so you may need to replace the router.

 

John

 

 

 

 





I know enough to be dangerous




330 posts

Ultimate Geek


  # 1735013 11-Mar-2017 20:29
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I also have an NF4V.

I can't get at the router to see if it uses WP2/WPA2 - but it's usng WPA2 for the connection.

The last firmware for this printer was 2012.

I downloaded and fiddled with FING for a while but can't seem to get it working. I use Angry IP Scanner, and the printer shows on both - but the access point only shows when I'm connected to it. I thought it showed on both before - but of course I can't go back in time and see.

I have two boxes - but the second is an Edimax - cabled to the router and configured as an Access Point. Unlike the router they supplied, it has 5Ghz - but the main reason we have it is to give decent coverage in the office area.

The router is IP adresss ends with.1, the access point .3 and the printer .98. 100 up are not fixed - computers, phones, tablets, etc. We had other devices fixed in the past - including a VOIP box and a second printer (being a nearly paperless office means we scarcely print now).

649 posts

Ultimate Geek


  # 1735022 11-Mar-2017 20:40
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PhilANZ: I also have an NF4V.

I can't get at the router to see if it uses WP2/WPA2 - but it's usng WPA2 for the connection.

The last firmware for this printer was 2012.



Who is your ISP?

If you log on to the router and go the the wireless settings page can you change anything?

Clint

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  # 1735058 11-Mar-2017 21:47
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Can you ping the printer from the living room?


 
 
 
 




330 posts

Ultimate Geek


  # 1735063 11-Mar-2017 22:10
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My ISP is Inspire - it's their policy that VOIP routers are locked down - I can ask for changes (and they're done pretty quickly) but I can't see the settings.

Pinging's fine - connect to both the router and the access point.

649 posts

Ultimate Geek


  # 1735067 11-Mar-2017 22:28
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That's a bit annoying :(

You could try asking them if the router has the latest firmware

From your description it seems like the router and the printer have an issue talking via WiFi, possibly due to a bug in one or others firmware

Options are:

Change printer
Change Router
Use another Ap - this one you are doing at the moment
Give up and move to Tahiti - my personal favourite :-p


You can try asking Inspire to make the change I suggested in my first post (it has to be made on the router) as i have found this worked in a couple of clients setups with brother MFCs

Regards
Clint




330 posts

Ultimate Geek


  # 1735070 11-Mar-2017 22:46
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Annoying is an understatement - I spent a long time choosing a new ISP - didn't see that mentioned anywhere.

I know they have another bug in the firmware with a minor VOIP problem I reported - Netcomm are already fixing it.

Change printer - not likely - been OK for the last few years and office is now largely paperless (now IRD has finally caught up with electronic signing),
Change Router - only a month old and owned by the ISP - that's why I've got to tell them a problem - which currently they don't think is a router issue. Hence me asking here.
Use another Ap - now we have identified this issue we can choose which WIFI we connect to - but want to solve the problem.
Give up and move to Tahiti - A client / friend of mine (who hosts a few web sites) closed up in NZ, moved us all to Google hosting, and moved to Hawaii. Motivation is his wife's Fibromyalgia was bad in winter so wanted a warmer environment.

Will ask them to change it to wpa2 only tomorrow.

Thanks for your help.

649 posts

Ultimate Geek


  # 1735073 11-Mar-2017 22:56
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No problem :)

I can understand why they don't think it is a router issue, and in fact it may not be, but for some reason that setting change seems to work :)

Just had thought that the same change on the printer may work as well. I think you can set the printer to just use WPA2 or just WPA

Probably through the web interface, if you wanted to try that

Clint








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  # 1735098 12-Mar-2017 09:17

There have been threads before with similar problems with the NF4V. It doesn't like MAC addresses moving between its ethernet ports and it's built in wifi. Means different LAN devices can't transfer data between themselves sometimes.

Solutions are: replace router, stop using a second access point, or disable the routers inbuilt wifi and install another access point to cover that area.





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  # 1735099 12-Mar-2017 09:20
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clinty: No problem :)

I can understand why they don't think it is a router issue, and in fact it may not be, but for some reason that setting change seems to work :)

Just had thought that the same change on the printer may work as well. I think you can set the printer to just use WPA2 or just WPA

Probably through the web interface, if you wanted to try that

Clint

 

Yes, seeing as you can ping the printer, Clint's honing in on security is a good possibility. Damned annoying not being able to make these changes yourself, though. 

 

Good luck and let's know how you go.


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  # 1735118 12-Mar-2017 10:38
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You might be able to ping it, but the broadcasty discovery stuff doesnt make it across for other things to find the printer.

 

I find my brother MFC was really problematic for that when using their setup process on a PC or with their app on the phone. It cant find the printer and there is no way to stick an IP into the phone app for scanning/printing.

 

Setting the port up manually on the PC got printing sorted - so adding an IP port with the printers configured IP address. Scanning is still unreliable as since it has to discover it using their software. But once I print something on the PC with the manually installed printer it seems to unjam their discovery stuff and all the queued jobs on the automatically installed version of the printer will go thru and the scanning software starts working for a while, and the phone app suddenly sees the printer again.

 

Not really bothered to look into it furthur since I probably use it about once a month, if that.

 

As for having no control over the router at all, not sure I would want that device as my firewall from the internet without being able to log in and see what fowards are active etc. I would be sticking another router behind it, and living with double nat and have them put the second router as the exposed host/dmz/whatever its called on the netcomm so I could forward ports myself.





Richard rich.ms

1914 posts

Uber Geek


  # 1735173 12-Mar-2017 12:02
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If you know how to set up your own router, you can provide your own with Inspire


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