Major Chorus outage Waimauku and Muriwai

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openmedia

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#215122 13-Jun-2017 10:13

Anyone else experiencing this. It occurred around 5:30 yesterday and also managed to take out the Spark and 2Degrees mobile sites.

I'm really concerned that if we'd moved to a VOIP based platform we'd have been without both Phone and Internet at home. As we're still on PoTs I do have a voice line but no access to internet/mobile.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

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#1799173 13-Jun-2017 10:37

7 Corporate Data Customers, 7 Education Customers, 1838 Broadband Customers & 61 Baseband Customers may be experiencing a loss of services due to the loss of a Chorus network element.

13/06/2017 09:00 Update
Fiber technicians are now on site locating the fiber damage. Next update on status change.
-------------------------------
13/06/2017 03:07 Update
Third party technicians are unable to locate the damage and will resume the remedial activities in the morning. Next update on status change.
-------------------------------
12/06/2017 22:37 Update
Third party technicians are on site. Next update on status change.
-------------------------------
12/06/2017 19:23 Update
Further investigation confirms that network elements are isolated due to fiber cut between Henderson and Waimauku. Under investigation with third party technicians. Next update on status change.
-------------------------------
12/06/2017 18:10 Event
Network elements isolated.
Under investigation with technical teams

yitz

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#1799179 13-Jun-2017 10:48

You reckon they will build in some more redundancy into the Ethernet network before they shut down the ATM network?

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#1799180 13-Jun-2017 10:54

yitz: You reckon they will build in some more redundancy into the Ethernet network before they shut down the ATM network?

There is already huge redundancy built into the network. This is incident is a Fibre cut, not all Fibres are redundant / diverse.

openmedia

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#1799252 13-Jun-2017 12:22

Confirmed that Vodafone is also affected. For a coastal area like Muriwai that presents a huge risk if an accident occurs.

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hio77

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#1799256 13-Jun-2017 12:24

openmedia:

Confirmed that Vodafone is also affected. For a coastal area like Muriwai that presents a huge risk if an accident occurs.

Outage is on chorus's network side, all providers are likely affected unless they have private back-haul to their own DSLAMS in the exchange...

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nigelj

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#1799313 13-Jun-2017 13:25

Confirmed it's a big outage, Chorus have been quite active near me which may be related.

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DarkShadow

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#1799346 13-Jun-2017 14:08

13/06/2017 13:15 Update
Fiber damage has been located at approx. 5km from Waimauku and approx. 10km from Kumeu. Technicians are working on faulty fibers. No current ETR. Next update on status change.

openmedia

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#1799358 13-Jun-2017 14:13

DarkShadow:

13/06/2017 13:15 Update
Fiber damage has been located at approx. 5km from Waimauku and approx. 10km from Kumeu. Technicians are working on faulty fibers. No current ETR. Next update on status change.

Thanks for that. So the Fibre must be following Old North Road rather than SH16 based on those distances.

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#1799363 13-Jun-2017 14:19

openmedia:

DarkShadow:

13/06/2017 13:15 Update
Fiber damage has been located at approx. 5km from Waimauku and approx. 10km from Kumeu. Technicians are working on faulty fibers. No current ETR. Next update on status change.

Thanks for that. So the Fibre must be following Old North Road rather than SH16 based on those distances.

Yep, Cut is approximately around this point

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#1799414 13-Jun-2017 14:32

hio77:
openmedia:

DarkShadow:

13/06/2017 13:15 Update
Fiber damage has been located at approx. 5km from Waimauku and approx. 10km from Kumeu. Technicians are working on faulty fibers. No current ETR. Next update on status change.

Thanks for that. So the Fibre must be following Old North Road rather than SH16 based on those distances.

Yep, Cut is approximately around this point

Okay so it is that fibre, so yeah outage is on boundary of 903 ONR, I think a contractor installing services to the other side must've given it a love tap with a drill. (Saw some equipment leaving about 6 ish).

hio77

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#1799417 13-Jun-2017 14:34

nigelj:

Okay so it is that fibre, so yeah outage is on boundary of 903 ONR, I think a contractor installing services to the other side must've given it a love tap with a drill. (Saw some equipment leaving about 6 ish).

bingo! now i don't gotta get curious and look at the damage in my backyard ;)

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#1799418 13-Jun-2017 14:34

nigelj:

Okay so it is that fibre, so yeah outage is on boundary of 903 ONR, I think a contractor installing services to the other side must've given it a love tap with a drill. (Saw some equipment leaving about 6 ish).

OUCH that's going to be expensive for the contractor if they find him.... Cost recovery exercise

DonGould

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#1799431 13-Jun-2017 14:52

> I'm really concerned that if we'd moved to a VOIP based platform we'd have been without both Phone and Internet at home. As we're still on PoTs I do have a voice line but no access to internet/mobile.

This is a serious problem that we have to sort out.

Let's consider some facts:

* VoIP is here and POTS is going.

* All carriers are building skinny systems that break down.

* Fibre is not yet diverse everywhere.

We have to put in our own systems that use more than one network that can be relied on.

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nigelj

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#1799447 13-Jun-2017 15:08

hio77:
nigelj:

Okay so it is that fibre, so yeah outage is on boundary of 903 ONR, I think a contractor installing services to the other side must've given it a love tap with a drill. (Saw some equipment leaving about 6 ish).

bingo! now i don't gotta get curious and look at the damage in my backyard ;)

Photo of current worksite: https://goo.gl/photos/RHbFWBrUYhfecngx5 (I'd upload here but mobile is extremely shoddy due to the outage, if a mod would like to sort it out/embed, have at it).

hio77

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#1799449 13-Jun-2017 15:11

DonGould:

> I'm really concerned that if we'd moved to a VOIP based platform we'd have been without both Phone and Internet at home. As we're still on PoTs I do have a voice line but no access to internet/mobile.

This is a serious problem that we have to sort out.

Let's consider some facts:

* VoIP is here and POTS is going.

* All carriers are building skinny systems that break down.

* Fibre is not yet diverse everywhere.

We have to put in our own systems that use more than one network that can be relied on.

in this instance, multiple fibres have been cut.

This includes fibre to mobile connections in the area. knowing the layout of the area you would be hard pressed to have an alternative connectivity option.

as for POTS going away, POTS is still available and will be for years to come.

This is one instance where i do wonder why we don't have fibre running along SH16 too but its all being resolved.

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