I'm managing a server migration project for a client and part of this project involves switching them to a new ISP and hosted VoIP solution (also switching from ADSL to VDSL - fibre not available).
A Chorus tech showed up at the client's premises on Thursday (I wasn't there) and the comment left on the work order was "customer needs to find main internal demarc. card left for customer to rebook once demarc has been located. Staging order back."
I have no idea where the demarc is located and neither does the client. I plan on getting an electrician in to trace the existing line back from the ADSL jack point. Is that the best course of action?
On a related note, I asked the new ISP why they couldn't just churn the existing ADSL connection and upgrade it to VDSL. They came back to me and said an address check on the Chorus system shows there are no existing services that can be churned at this address. Said it may be because the services were originally provided by Clear Communications (now Vodafone) and the number was then ported to Spark? I thought Chorus was the wholesaler for all copper lines in NZ, but obviously not? So we have to get a new line for VDSL and then cancel the existing ADSL line. Who else wholesales copper lines in NZ and why can't you churn services between them? It seems anti-competitive.