We have Fibre with Trustpower. Since November we have been having regular (daily) disconnections on the Wifi (we primarily use Wifi). Devices connected are an iPhone SE, Motorola Moto G4 Plus, a laptop and a Samsung smart TV. We are using the NF15ACV that they supplied us.

We joyfully supped on the teat of unlimited fibre previously with Slingshot, never had any disconnections at all.

Numerous calls made to Trustpower, lots of different troubleshooting attempts. Absolutely no improvement.

They have changed router settings, reset settings, reset to factory. I have purchased brand new Ethernet cables, ensured the ONT and router are on their own power outlet (not on a strip). I have the bloody device propped up so it can get some airflow.

Wifi drops out when we are sitting 2 metres away, in a straight line, with nothing physically between our smartphones and the router. Wifi drops out when there is only one device drawing internet across the Wifi. We have lost Ethernet connection when only using Ethernet (nothing using Wifi).

Trustpower don’t want to send another modem. They just want to troubleshoot. And it’s something different every time, and the CS operator always assures me that they have found the troublemaker, and I shouldn’t have any further problems. But alas it continues. I understand that troubleshooting can be satisfying, but I’m not getting the service I paid for, with the equipment given to me!

I haven’t been impressed with their Customer Service either.

Does anybody have any suggestions?