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96 posts

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Topic # 233353 12-Apr-2018 15:50
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This is a on-behalf question, a colleague at work here has had Chorus fibre installers rip up part of her tiled driveway without permission (never meet with her to discuss) and have not made a very good attempt at repairing it.

 

Where is the best place to escalate this too as attempts via ISP (Spark) are going nowhere.


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Spark NZ

  Reply # 1994948 12-Apr-2018 15:53
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Please send me a private message with the details (address, Spark account number and contact details for the customer) and I will look into it for you.





The views expressed by me are not necessarily those of my employer Spark NZ Ltd

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  Reply # 1994949 12-Apr-2018 15:53
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@chorusNZ

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

 
 
 
 


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  Reply # 1994969 12-Apr-2018 16:10
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also https://www.chorus.co.nz/complaint

 

but engage your ISP first


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Chorus NZ

  Reply # 1995340 13-Apr-2018 11:07
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Hey @FlyingPete your colleague can contact us though one of our channels : Facebook,Twitter,LinkedIn, 0800 600 100 (customer assist) or at https://www.chorus.co.nz/contact-us.

 

as @Wheelbarrow01 has already requested address and account confirmation I'm more then happy to help out and work with spark to get things moving in the right direction from our side, I'll just need the address PM'd  through. ^Mike  

 

 

 

 




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  Reply # 1995343 13-Apr-2018 11:10
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Hi ChrousNZ,

 

I have passed details onto WheelBarrow.


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Spark NZ

  Reply # 1996759 16-Apr-2018 09:11
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I have looked into the situation here, and there are a couple of issues:

 

Unfortunately the customer only supplied one contact number which was the landline at her old address. As soon as she moved house (on this order) that landline was disconnected, so Chorus have been unable to get hold of the customer. I have now supplied Chorus with the correct contact mobile number so that the order can proceed.

 

At this stage, only the communal network build work in the shared driveway has been completed - the customer's individual scope and installation visits remain outstanding. These have now been booked in to proceed within the next week or so.

 

Complicating things somewhat is the fact that two different contractors are involved here. Visionstream was contracted to complete the communal network build in the shared driveway, but UCG are handling the scope and install work for this particular order. I have advised the customer that there is no value in bringing up the driveway issues with the installer as he does not work for the same company that caused the issue. I will work with Chorus and Visionstream to get the driveway issues resolved, and have asked the customer to provide me with photos that show the standard of work completed in the driveway which will help Chorus and Visionstream work out what is required to provide a satisfactory solution.





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  Reply # 1996830 16-Apr-2018 10:11
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@Wheelbarrow01

 

Pretty impressed with the service/response etc from you here. Good stuff.




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  Reply # 1996838 16-Apr-2018 10:17
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eracode:

 

@Wheelbarrow01

 

Pretty impressed with the service/response etc from you here. Good stuff.

 

 

Yes agreed!


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  Reply # 1996904 16-Apr-2018 11:06
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Forget the ISP and whoever else.  This is much simpler than that. Whoever did a poor job of reinstalling the driveway tiles is liable to rectify it.  It's simply laxness/haste not to reinstate properly.

 

Doesn't matter who they were working for, they messed up your driveway and are liable to fix it.

 

Disputes tribunal is always there as a threat if you need it.

 

 





Mike

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  Reply # 1997346 16-Apr-2018 23:40
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My personal experience is that visionstream was not able to restore concrete to the level of original workmanship (even though it was a decent attempt) that I had with my pathway after it was majority messed up. I went through the complaint process with Chorus.

 

So don't hold your breath on the finish :)

 

 


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