Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


19 posts

Geek


Topic # 26550 25-Sep-2008 16:06
Send private message

Just had an interesting experience with Compass broadband last month.
I used to have broadband from a small Wellington-based company called ZeroOne (they were basically reselling ICONZ ADSL). ZeroOne was acquired by Compass Communications earlier this year and nothing had changed really. In June/July this year Compass Communications started contacting me regarding canceling the ZeroOne resale agreement with ICONZ and offering their own service (which was actually more expensive than the ICONZ package). Fair enough - the reason why I'm still irritated about how a company can afford to treat their customers was that they gratefully offered to waive my installation fee (which installation, I'm their customer already) on a 36 months (!!!!) term. Yeah, right!
I was discussing that fact with the Account Manager for Managed Services and argued that I find it quite ridiculous to treat me (being an existing customer of a company they've acquired) as a new customer with all the t&c/term crap and that I expected to have the "installation fee" waived as I'm technically their customer already. No chance, they didn't want to discuss that even further.
Well, anyway - I basically just ended up moving my broadband over to ICONZ directly - took about 10 minutes to enable my new account with them - great service, great people - you can actually speak to a technician if necessary and I knew what to expect, was and am still very happy with their service.

Lesson learned - avoiding Compass Communications broadband and their other products from now on - very bad service, ppl!

Create new topic
38 posts

Geek


  Reply # 167133 25-Sep-2008 18:12
Send private message

I had compass wireless for about 2 years, it was good for the majority of the time untill their data monitoring system started to fail. 

It wasn't counting the data usage correctly and was saying that I was under my cap, but their own internal system was saying I was over. I new that their one was correct but argued that i monitored my usuage through the public service. I ended up getting my money back for them charging me for going over.
I know that's pretty debvious, but they were charging $90 a month for 2mb/256k 20gb Cap. So I felt I deserved a working system for the premium price they were charging.

But they still wouldn't fix the data usage site and put up a message on the site saying "Use the invoice you get from us at the end of the month to monitor your usage." As soon as I saw that message I changed to Snap.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.