Drop in VDSL speeds. Any advice? Battling at home.

Forums › New Zealand Broadband › Drop in VDSL speeds. Any advice? Battling at home.

dazman626

12 posts

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#269656 31-Mar-2020 11:52

Hi everyone.

Like all of you, I am working from home, so I depend on the VDSL line that we have.

A few days ago it took a dive.

Speeds now are only 15456Kbps down and 992Kbps up (15/1).

My provider is Contact. I have sent them an email but they have not responded as yet.

Router = Netcomm NF18ACV

Do any of you have advice?

Perhaps a contact somewhere that could test the line maybe?

Linetest.nz shows 31ms ping response and Jitter at times.

Gratefull for any advice or help.

Keep well,

Darren

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#2451439 31-Mar-2020 11:54

whats your sync rate? what did you get previously?

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dazman626

12 posts

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#2451444 31-Mar-2020 11:58

May sound stupid, but I can't remember "exactly".

Was around the 50 mark.. i would say around 54/10' ish.

The drop is significant as it was experienced straight away.

nztim

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#2451447 31-Mar-2020 12:01

dazman626:

May sound stupid, but I can't remember "exactly".

Was around the 50 mark.. i would say around 54/10' ish.

The drop is significant as it was experienced straight away.

Submitting a response here takes a while.

has your sync on your modem dropped with the speediest speed? or is the sync still 50ish ?

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Jase2985

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#2451449 31-Mar-2020 12:03

please login to your device and provide the modem sync rates etc

also have your rebooted the device (do this only once) what happens?

page 29 of the manual has the info we went

https://support.netcommwireless.com/sites/default/files/NF18ACV-User-Guide-NC-R6B016.pdf

dazman626

12 posts

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#2451451 31-Mar-2020 12:09

I have attached the screenshot.

I upgraded the firmware to see if it would fix it, but it doesn't

Jase2985

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#2451452 31-Mar-2020 12:14

screenshot doesnt work

try not to restart your device to often as this can have a lasting impact on your service.

quickymart

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#2451455 31-Mar-2020 12:15

404 not found

hio77

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#2451457 31-Mar-2020 12:18

Kinda sounds and looks like the profile might have dropped down...

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dazman626

12 posts

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#2451458 31-Mar-2020 12:20

try this

nztim

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#2451469 31-Mar-2020 12:23

hio77:

Kinda sounds and looks like the profile might have dropped down...

its still 17A judging by the screen dump

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nztim

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#2451470 31-Mar-2020 12:24

dazman626:

try this

Statistics page please?

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Linux

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#2451471 31-Mar-2020 12:24

Don't keep powering the modem off and on as this will cause line speed to sync at a lower rate due to DLM

Jase2985

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#2451476 31-Mar-2020 12:30

we need the page with all the stats on it, sync rate, attenuation, errors etc.

hio77

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#2451480 31-Mar-2020 12:36

nztim:

hio77:

Kinda sounds and looks like the profile might have dropped down...

its still 17A judging by the screen dump

Yup, i could only make an assumption.

I recommend logging a fault with your provider.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

dazman626

12 posts

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#2451481 31-Mar-2020 12:37

Thanks..

I try not to do anything. just leave it running normally. Just after the firmware upgrade.

Speeds are really low.
Is there anything that I can do /try to get it back to what it was?

Here are 4 screenshots of the statistics.

Thanks.

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