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33 posts

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#272398 23-Jun-2020 13:50
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Hi Guys,

I realise this is a taboo subject but how slow can I go on a 1gb connection before it's deemed to be less than acceptable? I've asked my ISP twice via email be no answer....

Cheers...

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  #2510512 23-Jun-2020 13:54
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It depends. You've given no useful context.

 

N.

 

 





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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.




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  #2510534 23-Jun-2020 14:08
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Umm I feel my internet is slow, ISP has been looking into it for about the last couple of weeks, the 4 isolation line tests (on different days) I did for them max out at around 525mbps down and similar speed up. Just wondering at what point I should shut up and be happy with what I have... I sorta expect 700+ as a minimum.

PS. Still waiting on verdict from ISP..

 
 
 
 


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  #2510538 23-Jun-2020 14:14
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You've provided some numbers now but I don't know if they are valid in the slightest.

 

- Wired or wireless tests?

 

- What speedtest platform?

 

- What speedtest servers?

 

- What times of day?

 

- Any other users or usage of the internet concurrently?

 

- Using browser based or application based speedtest clients?

 

- What hardware do you have? What PC specs? Is it a laptop? Is your gigE port a good chipset or using an internal USB?

 

- Are you choosing the closest / on-net servers to test with, or letting the test autoassign?

 

- [edit added thanks for the reminder] What router are you using?

 

 

 

I don't expect you (or most people) to immediately know the answers to all these questions, but every one of these may have an impact on the number you see from your test, and could be a bigger impact to the result than the service your ISP is providing.

 

Cheers - N

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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  #2510540 23-Jun-2020 14:19
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My understanding is that you are only guaranteed your CIR value (something like 2.5mbps or 10mbps).

 

Are you using the ISP supplied router. Many routers (incl my fairly grunty Asus router) cannot reach gigabit speeds using pppoe. I had no such issues with my previous ISP which used DHCP. I get about 700 down, so I am OK with the current situation.

 

Also few consumer router's will have the grunt to do stuff like traffic monitoring, Priority or service etc at near gigabit speeds. Go though the router and check all that kinda stuff is off.

 

If the router allows monitoring of CPU load, watch it when running a speed test, and see if it is close to maxing out.

 

[edit] and some devices can't handle near gigabit speeds. Sometimes speedtest app outperforms browser based testing.


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  #2510547 23-Jun-2020 14:27
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@Mush1364 Are you testing over Ethernet or Wi-Fi?




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  #2510563 23-Jun-2020 14:52
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Talkiet:

 

You've provided some numbers now but I don't know if they are valid in the slightest.

 

- Wired or wireless tests?

 

Both

 

 

 

- What speedtest platform?

 

Windows?

 

 

 

- What speedtest servers?

 

Speed test.net all chch servers,

 

 

 

- What times of day?

 

Between 9am to 3am tried different times.

 

 

 

- Any other users or usage of the internet concurrently?

 

Normally home alone, am a shift worker.

 

 

 

- Using browser based or application based speedtest clients?

 

Tried both, ISP app, chorus test, speed test and dslreports.

 

 

 

- What hardware do you have? What PC specs? Is it a laptop? Is your gigE port a good chipset or using an internal USB?

 

3900x with ax WiFi to my router at 1.2gb, 8th gen Intel i7 laptop for wired tests.

 

 

 

- Are you choosing the closest / on-net servers to test with, or letting the test autoassign?

 

Tried both ways if given the option

 

 

 

- [edit added thanks for the reminder] What router are you using?

 

ISP supplied ac, R7000 and an Asus ax 11000

 

 

 

I don't expect you (or most people) to immediately know the answers to all these questions, but every one of these may have an impact on the number you see from your test, and could be a bigger impact to the result than the service your ISP is providing.

 

Cheers - N

 

 

 

 

All cables were also replaced with stp cat6a, thanks for all this but am looking at what speed do I have to settle for as I don't know anyone in invercargill to compare to...

 

 

 

Cheers..


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  #2510567 23-Jun-2020 14:55
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I would say 525mbps is not bad - from the start of the topic I was expecting something in the low double digits.

 

Start by looking at your testing environment - more specifically get a Linux USB boot drive and run the tests again - do not trust Windows as drivers have a big impact in results. 





 

 

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Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


 
 
 
 


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  #2510571 23-Jun-2020 14:58
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There are quite a few confusing responses in there... Have you tried using this application?

 

https://www.speedtest.net/apps/windows

 

ie. NOT using it from a browser.

 

Forget wifi, regardless of the specs it's usually not going to be giving anything like the L3 throughput you expect, and for testing it just adds another layer of confusion.

 

No-one is going to tell you a speed because for gigabit there are so many small things that might not fall into place perfectly which can affect synthetic tests hugely, but barely affect real world performance at all - for a start you're testing to multiple servers off your ISPs network, and it's not clear if they have direct routes to the Chch servers or if they bounce through Auckland first. If you run the tests again, please link the result URLs here so we can see what the latency looks like and what specific servers you run the tests to.

 

Cheers - N

 

 





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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.




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  #2510590 23-Jun-2020 15:20
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Scott3:

 

My understanding is that you are only guaranteed your CIR value (something like 2.5mbps or 10mbps).

 

 

 

 

WOW that's like buying a car with a warranty which lasts till it's off the lot :)

 

I've check most things except CPU load but being only one home I expect it should not be an issue....thx




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  #2510649 23-Jun-2020 16:00
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Will try to run some speed test app tests around 1am and see how things pans out. Maybe they have changed something for me when I get home Tonite :)

 

Oh and I was telling lies before, laptop has a realtek nic.

 

 

 

 


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  #2510651 23-Jun-2020 16:07
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Here in Dunedin I have had Speed tests range from 800+ mpbs to 400 mbs down.

 

It depended on the time of day I was connecting to the local server and also if someone else was using my local network to watch TV etc.
Also turns having my PC doing the test behind 2 chained switches turned slowed things down :)

 

In the end I gave up worrying an learn to love the fact 500 up 400 down was fast enough.
It didn't make a difference in the real world to me so why spend time on it.

 

(In fact for me and my family recently we dropped to a 100/20 plan with no issues)


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  #2510653 23-Jun-2020 16:07
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Mush1364:

 

Will try to run some speed test app tests around 1am and see how things pans out. Maybe they have changed something for me when I get home Tonite :)

 

Oh and I was telling lies before, laptop has a realtek nic.

 

 

that would be worst case scenario


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  #2510658 23-Jun-2020 16:16
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Mush1364:

 

Scott3:

 

My understanding is that you are only guaranteed your CIR value (something like 2.5mbps or 10mbps).

 

 

WOW that's like buying a car with a warranty which lasts till it's off the lot :)

 

 

Disagree. Does everyone get their own lane on the motorway,  or do you need to share with others.





Hmmmm


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  #2510786 23-Jun-2020 18:29
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Check your SLA, I think you'll find it's "best effort" - no speed is guaranteed.




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  #2511812 24-Jun-2020 21:50
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OK had a wee prob with the benchmarks, the link the app generates does not display the server when you past it back into the browser.. so i know the lowest ping server is my isp (Well to Chch anyway).

 

I think the order was Vocusgroup, Spark, Vodafone then 2Degrees to Chch Servers as that was the order in the app. The 5 (my isp) & 6th link are to Auckland Servers.

 

https://www.speedtest.net/my-result/d/53ea9f7f-a6f5-487a-88ea-53ecb3cdeabd
https://www.speedtest.net/my-result/d/fc6b09cb-677f-4aad-89ab-81312a3639dd
https://www.speedtest.net/my-result/d/6090e2b3-5071-4091-b25a-7325e6ae1fb6
https://www.speedtest.net/my-result/d/65713113-0caf-46c5-83e9-2798af78c61b

 

https://www.speedtest.net/my-result/d/1bc5fa45-5d03-434d-8bae-399a13622596

 

https://www.speedtest.net/my-result/d/8899363f-fa68-4518-ac99-743d0ab765f1

 

 

 

This last link is to a Sydney Server (Not my isp)

 

https://www.speedtest.net/my-result/d/8899363f-fa68-4518-ac99-743d0ab765f1

 

So looking at this last link i am able to get my advertised speed so am really puzzled now... Also spoke to my ISP today and they confirmed that they are getting full speed indications to the router even though the line tests state otherwise. I've been asked to run another wired test but using my desktop computer instead so have ordered a cable long enough (Comp is real heavy to move).

 

Also went to netflix web site and run their test as i had been experiencing buffering, result was 240Mbps. @KrazyKid I would be interested to see what you get to this site? :)

 

So things are sorta working, still better than 100mb connection :)

 

 

 

Cheers..


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