Paid for a year in advance of Full Flavour's fibre, but I'm still being billed per month.

Forums › New Zealand Broadband › Paid for a year in advance of Full Flavour's fibre, but I'm still being billed per month.

Baboon

385 posts

Ultimate Geek

#305755 2-Jun-2023 01:14

So I paid for a full year of https://fullflavour.nz/ Residential Fibre - Go Fast Fibre 300/100 - (01/05/2023 - 30/04/2024) for $950, a saving of two months on my usual monthly $95 bill.

But I just received a bill for the past month - the first I prepaid for - that states I owe $95, with no mention of the $950 credit I ought to have.

I'm concerned and I'm hoping their Xero billing simply doesn't show amounts in credit… but if so I find that rather astonishing.

I guess I'll find out for sure in another 18 days when my usual billing date is, and I'd normally get a direct debit for $95. But even if I'm worried about nothing, I'm not impressed with the fact they're worrying me in the first place.

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

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#3083544 2-Jun-2023 06:21

@Baboon what did they say when you contacted them?

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Baboon

385 posts

Ultimate Geek

#3083546 2-Jun-2023 06:43

Nothing yet, but I only sent them a support email last night.

Regardless of what's actually going on, I don't think much of their accounting. I've never been in credit with a reasonably sized business, yet not seen that reflected on monthly statements. It's weird. And unsettling, given the large amount involved. I'm probably worrying about nothing, but why should I be given any reason to worry in the first place, you know?

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

muppet

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#3083555 2-Jun-2023 07:29

I had a billing issue with a plumber once. They billed me again for work I'd already paid for.

Now, sit down, because this bit MIGHT blow you away.

But what happened was, I spoke to them and I explained what had happened and my god if they didn't apologise to me for the mistake and issue me with another statement to make it clear I didn't owe them anything.

I realise this is a wild approach and I suggest you examine it with caution before applying it to your situation.

Jase2985

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#3083558 2-Jun-2023 07:37

Baboon: Nothing yet, but I only sent them a support email last night.

Regardless of what's actually going on, I don't think much of their accounting. I've never been in credit with a reasonably sized business, yet not seen that reflected on monthly statements. It's weird. And unsettling, given the large amount involved. I'm probably worrying about nothing, but why should I be given any reason to worry in the first place, you know?

maybe give them a chance to respond to the email, or give them a call. it could just have been a simple mistake, or they might have an issue with their system.

im sure its nothing nefarious

Baboon

385 posts

Ultimate Geek

#3083559 2-Jun-2023 07:41

Yes, I get that it might just be a mistake or even a lax way of running things that still doesn't lead to incorrect billing. I still don't like it. I am allowed to not like it. Even in public :-)

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

Jase2985

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#3083560 2-Jun-2023 07:48

@myfullflavour

rp1790

668 posts

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#3083632 2-Jun-2023 08:37

muppet:

I had a billing issue with a plumber once. They billed me again for work I'd already paid for.

Now, sit down, because this bit MIGHT blow you away.

But what happened was, I spoke to them and I explained what had happened and my god if they didn't apologise to me for the mistake and issue me with another statement to make it clear I didn't owe them anything.

I realise this is a wild approach and I suggest you examine it with caution before applying it to your situation.

Why is this such a radical thing? Jeez, the OP hasn't even given the company a chance to address the issue and launched into a complaint, cluttering up Geekzone. OP, please address it at the source before posting about it on here, it's not really what GZ is for.

Baboon

385 posts

Ultimate Geek

#3083634 2-Jun-2023 08:41

Fragile people…

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

myfullflavour

861 posts

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Full Flavour

#3083638 2-Jun-2023 08:47

This is just a simple billing mistake.

I’ll ask the team to credit this invoice today and send you your annual invoice.

Baboon

385 posts

Ultimate Geek

#3083640 2-Jun-2023 08:51

myfullflavour: This is just a simple billing mistake.

I’ll ask the team to credit this invoice today and send you your annual invoice.

I appreciate that, thank you.

BTW - how are the two free months handled?

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

myfullflavour

861 posts

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Full Flavour

#3083644 2-Jun-2023 08:59

The invoice covers a full 12 month period, even though you paid for 10.

muppet

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#3083645 2-Jun-2023 09:02

Baboon: Fragile people…

I still don't like it. I am allowed to not like it. Even in public.

Baboon

385 posts

Ultimate Geek

#3083648 2-Jun-2023 09:08

muppet:
Baboon: Fragile people…

I still don't like it. I am allowed to not like it. Even in public.

Let me know if there's anything I can do to ease your suffering.

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

Jase2985

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#3083651 2-Jun-2023 09:09

can you update your thread to remove the thumbs down icon

Baboon

385 posts

Ultimate Geek

#3083658 2-Jun-2023 09:13

Jase2985:
can you update your thread to remove the thumbs down icon

If that's important to you, I think you'll need to request a mod to make it happen, as I no longer have the option to edit my post, sorry. If any mod is reading this, know that I've no objection.

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

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