Big Time Broadband is awful!

Forums › New Zealand Broadband › Big Time Broadband is awful!

Abruptum

9 posts

Wannabe Geek

Topic # 50488 25-Nov-2009 02:30

Before I get into this, I'd like to point out I AM aware the traffic is shaped from 9am-2am each day. The problem I have with this is that everything is slow during this time, including Youtube and Facebook. I'm not running anything in the background and I live in Albany.

So obviously, I should just wait until offpeak hours, right? Wrong. I get the same speeds during offpeak (2am-9am). Streaming video such as Youtube takes forever, and downloading files is unbearable. I really hope there's something wrong with my line, because if this is just the way the plan is, I'm disgusted that they even bother to put it out there.

1 | 2

634 posts

Ultimate Geek
+1 received by user: 90

Reply # 276015 25-Nov-2009 04:18

Have you talked to telecom technical support?

Im on big time and loving it, id rule out a technical issue before you post here.

By the sound of it you are experencing a issue unrelated to the plan.

Abruptum

9 posts

Wannabe Geek

Reply # 276017 25-Nov-2009 04:27

So it could be a problem with my router? The problem is the same on all computers.

ArcticSilver

634 posts

Ultimate Geek
+1 received by user: 90

Reply # 276018 25-Nov-2009 05:32

Abruptum: So it could be a problem with my router? The problem is the same on all computers.

Ring up telecom support, theyll take you through a torubleshooting process.

It could be a few things, not just your router. In fact, id say its unlikely to be your router.

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 276026 25-Nov-2009 06:33

What are your line stats?

kinsten

240 posts

Master Geek
+1 received by user: 8

Reply # 276047 25-Nov-2009 08:17

Im looking at getting Big Time in Christchurch. Has anyone experienced any bad connection speeds etc from here?
Currently on Telstra Cable, which is great. But always been annoyed with the limited bandwidth.

Intel Core 2 Duo E6600, 4x 2GB Adata 1066+ DDR2, Sapphire HD4850 X2 2GB GDDR3 PCI-E Quad DVI, 1000w PSU & over 4TB HDD space, Windows 7 Ultimate 64bit
PS3 Slim

ArcticSilver

634 posts

Ultimate Geek
+1 received by user: 90

Reply # 276051 25-Nov-2009 08:24

kinsten: Im looking at getting Big Time in Christchurch. Has anyone experienced any bad connection speeds etc from here?
Currently on Telstra Cable, which is great. But always been annoyed with the limited bandwidth.

Depends what you want to do. Downloading is slow for P2P and Rapdisahre (except between 2am-8am~)

Gaming is fine though.

Basically put, if your happy to sacrifice download speed for no worry about going over a cap then this is the plan for you, but if you want speed look elseware.

freitasm

BDFL - Memuneh
58513 posts

Uber Geek
+1 received by user: 9950

Administrator

Trusted

Geekzone

Subscriber

Reply # 276056 25-Nov-2009 08:30

Abruptum: So it could be a problem with my router? The problem is the same on all computers.

Could be your router (an old firmware for example or incompatible with DSL2). Could be the wiring in your house is too old or has problems, could be your DSL filters are placed in the wrong plugs. Or could be the connection at the front of your house - there are actually LOTS OF THINGS that can go wrong.

A good first test is to unplug everything - phones, fax, and have only your router plugged in. Also make sure you don't have a filter between the router and the plug - this is wrong.

Once you unplug everything try again to see if there's any improvement.

Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) | My technology disclosure

kinsten

240 posts

Master Geek
+1 received by user: 8

Reply # 276057 25-Nov-2009 08:33

Yea, only concerned about online gaming (WoW & some Wii games)
My partner loves to watch TV shows streamed from websites (all the time)
And I download some stuff, but not fussed how long it would take.

So yea, it sounds like an excellent plan.
If the speeds work out for everything but p2p then I would be very happy.

Intel Core 2 Duo E6600, 4x 2GB Adata 1066+ DDR2, Sapphire HD4850 X2 2GB GDDR3 PCI-E Quad DVI, 1000w PSU & over 4TB HDD space, Windows 7 Ultimate 64bit
PS3 Slim

Abruptum

9 posts

Wannabe Geek

Reply # 276133 25-Nov-2009 11:20

freitasm:
Abruptum: So it could be a problem with my router? The problem is the same on all computers.

Could be your router (an old firmware for example or incompatible with DSL2). Could be the wiring in your house is too old or has problems, could be your DSL filters are placed in the wrong plugs. Or could be the connection at the front of your house - there are actually LOTS OF THINGS that can go wrong.

A good first test is to unplug everything - phones, fax, and have only your router plugged in. Also make sure you don't have a filter between the router and the plug - this is wrong.

Once you unplug everything try again to see if there's any improvement.

As in, no ADSL filter?

I should point out that I was on Business Broadband before this and had regular download speeds of around 1MB/s and an upload of about 700KB/s.

Abruptum

9 posts

Wannabe Geek

Reply # 276158 25-Nov-2009 12:05

johnr: What are your line stats?

Taken at 12:00pm. It was the same at 3am this morning.

vinnieg

2260 posts

Uber Geek

Trusted

Reply # 276181 25-Nov-2009 13:20

That result is pretty normal to auckland, so i guess trademe and most national traffic is fine?

what is your speedtest to LA? Auckland doesn't host: Facebook or youtube, they are both LA/San Fran based servers usually

Also, under your modem stats, what are your line stats?
If you login to the router and check status/diagnostics there should be a db rating on the up/downspeed + sync speeds, please post those

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

DjShadow

2428 posts

Uber Geek
+1 received by user: 284

Trusted

Reply # 276256 25-Nov-2009 17:07

I just spoke to the Xtra Helpdesk and they basically said there is nothing they can do, its just the way the plan is designed

Ragnor

8019 posts

Uber Geek
+1 received by user: 384

Trusted

Subscriber

Reply # 276260 25-Nov-2009 17:30

Well the thing that is strange with this case is that YouTube should be coming from a local NZ cache and it should be fast. If it's a video no one else on Telecom has watched recently then it might not be in the cache so when you run across one of those if you reload the page after about 5sec it loads very fast from the local cache.

If you're seeing bad youtube performance and no one else on your connection is downloading hardcore at the time there is probably some other factor at play..

1: What adsl modem/router are you using?
2: What are the line stats in the admin ui?
3: Check the modem is using Telecom DNS servers, check your PC is getting DNS servers from the modem.

adslgeek

50 posts

Geek

Reply # 276274 25-Nov-2009 18:31

I think this is a different issue eg not related to Big Time.

Abruptum

9 posts

Wannabe Geek

Reply # 276368 26-Nov-2009 00:16

vinnieg: That result is pretty normal to auckland, so i guess trademe and most national traffic is fine?

what is your speedtest to LA? Auckland doesn't host: Facebook or youtube, they are both LA/San Fran based servers usually

Also, under your modem stats, what are your line stats?
If you login to the router and check status/diagnostics there should be a db rating on the up/downspeed + sync speeds, please post those

To L.A:
https://www.speedtest.net/result/633208223.png

Modem stats:
16350Kbps download
933Kbps upload

1 | 2