Top ISP (100% satisfaction) was Tauranga-based EOL, but only 33 out of 15,421 respondents used it.
Following in order of satisfaction with broadband services: Actrix, Inspire, Maxnet, PlaNet, ICONZ, Snap, Tasman Solutions, Orcon, TelstraClear, WorldxChange, Kinect, Farmside, Slingshot, Woosh, Compass, Telecom/Xtra, Vodafone.
A quote from the report:
Internet on the move is increasing. Nearly a quarter of our survey respondents used their mobile phone for internet access: 58 percent of these used Vodafone; 40 percent Telecom; and 2 percent used new entrant 2degrees.
2degrees came out the best on speed and connection reliability, and not one of its 75 customers in our survey had encountered a billing problem – but it’s still early days for 2degrees.
Vodafone rated the worst on disconnections and dropouts, slower-than-expected speeds, and unexpected charges for excess usage.
2degrees came out the best on speed? t's a EDGE network, how could that be when compared to HSDPA on Telecom and Vodafone. And how could they come best when they don't have a data plan?