Consumer ISP 2010 report

Forums › New Zealand Broadband › Consumer ISP 2010 report

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41030

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#56506 14-Jan-2010 16:21

Consumer has its 2010 report on ISPs available now (subscription required, or individual report access for sale).

Top ISP (100% satisfaction) was Tauranga-based EOL, but only 33 out of 15,421 respondents used it.

Following in order of satisfaction with broadband services: Actrix, Inspire, Maxnet, PlaNet, ICONZ, Snap, Tasman Solutions, Orcon, TelstraClear, WorldxChange, Kinect, Farmside, Slingshot, Woosh, Compass, Telecom/Xtra, Vodafone.

A quote from the report:

Internet on the move is increasing. Nearly a quarter of our survey respondents used their mobile phone for internet access: 58 percent of these used Vodafone; 40 percent Telecom; and 2 percent used new entrant 2degrees.

2degrees came out the best on speed and connection reliability, and not one of its 75 customers in our survey had encountered a billing problem – but it’s still early days for 2degrees.

Vodafone rated the worst on disconnections and dropouts, slower-than-expected speeds, and unexpected charges for excess usage.

2degrees came out the best on speed? t's a EDGE network, how could that be when compared to HSDPA on Telecom and Vodafone. And how could they come best when they don't have a data plan?

Strange report...

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

Trusted

#290039 14-Jan-2010 16:41

Same as last year lots of self selection bias with no actually testing done. There's no consideration for distance from the exchange, quality of house wiring and so forth which often account for ~90% of peoples problems.

I'd say the report is useless apart from maybe the rating of customer service experience and that could have been done a lot better. Using a tick and a circle and a cross really in those tables was really odd.

coffeebaron

6304 posts

Uber Geek
+1 received by user: 3566

Trusted

Lifetime subscriber

#290110 14-Jan-2010 21:10

http://www.geekzone.co.nz/sbiddle/7020

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

Batman

Mad Scientist
30012 posts

Uber Geek
+1 received by user: 6217

Trusted

Lifetime subscriber

#290130 14-Jan-2010 22:31

i have found personally after being duped into subscribing for 12 months that Consumer.org.nz is completely useless.

Its advice are okay.
But its tests are completely pointless and meaningless - not only is it completely biased on which products it tests, the products tend to be at least 2 years old, the "tests" completely miss the point, are completely subjective, and not giving useful information for a consumer. Sometimes school kids and lay people can do better 'test's.

Probably one of the biggest shams around. I have not had one useful test result from the entire 12 months. Probably written by journalists who are at most half-knowledgeable about the stuff they write about.

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

Trusted

#290283 15-Jan-2010 12:18

The quality is really variable.. some reports/tests go into great detail and are pretty solid like some of the heat pump/air con articles last year.

Anything related to computers seems to be 'tard level though.