Hi,

I am quite confused with my download speed. help please.

I am currently on the Orcon Platinum+ Plan, and i live at Kelvin road Remuera, which is a carbinet area, but my download speed stays no more than 1Mbps, its funny, the upload speed is even better than that, heres some numbers.






ADSL Line

Status:
Cable connected

Line mode:
ADSL2+

Maximum line rate:
960 kbps (downstream) / 1016 kbps (upstream)

Noise margin:
5.7 dB (downstream) / 5.9 dB (upstream)

Line attenuation:
49.2 dB (downstream) / 32 dB (upstream)

Output power:
14.7 dBm (downstream) / 12.5 dBm (upstream)

Address Translation (NAT)

Status:

Enabled

Dynamic DNS

Status:

Disabled




I am sure that all the modem settings are correct, the modem is from Orcon with no problem, someone said it may be the house wiring problem, so i did a test. I connected my modem at the point of entry of the main cable which is from the street to my house, so theres no jackpoints connected, this would tell me the actual speed i could reach in my situation, the result is it did the same thing, then i was sure ,theres nothing i can do to solve this problem, I had to ask for help from orcon.

I called Orcon today, the staff said he would transfer the line to the better speed, I didnot really understand what he would do for me, just asked would my download be better than before, he said yes, and asked my to restart the modem after 10 mins, i did so, it did improve, but like nothing at all, only a few hundreds.






ADSL Line

Status:
Cable connected

Line mode:
ADSL2+

Maximum line rate:
1140 kbps (downstream) / 1012 kbps (upstream)

Noise margin:
6.2 dB (downstream) / 6.3 dB (upstream)

Line attenuation:
50.1 dB (downstream) / 32.7 dB (upstream)

Output power:
15.4 dBm (downstream) / 12.6 dBm (upstream)

Address Translation (NAT)

Status:

Dynamic DNS

Status:
Disabled

 

 

I have contacted Orcon several tims for help, but nothing helpful came back. Now I am wondering what i can do to solve this problem.

Thanks guys.