Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


298 posts

Ultimate Geek
Inactive user


Topic # 8256 15-Jun-2006 14:10
Send private message

I know a few of you have a problem with iHug but I just want to share my recent experience with them.

I am shifting house on Saturday so there are a few things to sort out and my broadband connection is obviously one of them, so I make my call to iHug, I am on hold for about 3.5 minutes, which was kind of annoying because it was in the middle of a good song and the operator heard me singing along. Embarassed Ok so i get through really quickly, happy so far... I enquire about shifting my connection and get told it will cost $99 ok a little expensive, then "hang on wait your on a 12month contract" they say "...And your 5 months through it, so we will waiver that fee for you." again I'm happy with that. I am then informed that it can take up to 15 days for Telecom to do their bit, but I can have FREE dial up until I am connected.

All in all the call took about 10 minutes, and at the end of it I am one VERY HAPPY customer, now (unless something major happens) I don't think I will ever change ISP's

I will also write them a letter voicing my appreciation.  


Create new topic

Stu

Hammered
5045 posts

Uber Geek
+1 received by user: 1062

Moderator
Trusted
Lifetime subscriber

Reply # 38635 15-Jun-2006 14:19
Send private message

I've been with iHug for over 10 years. Can't really say I've had any problems with them. Service is fine.

4002 posts

Uber Geek
+1 received by user: 695

Trusted
Subscriber

Reply # 38654 15-Jun-2006 16:31
Send private message

lokinz: I am then informed that it can take up to 15 days for Telecom to do their bit, but I can have FREE dial up until I am connected.


15 days? That sounds like a strong point in favour of Woosh!

Stu

Hammered
5045 posts

Uber Geek
+1 received by user: 1062

Moderator
Trusted
Lifetime subscriber

Reply # 38655 15-Jun-2006 16:34
Send private message

That's a Telecom problem, not iHug. Probably get it done faster for businesses.

4002 posts

Uber Geek
+1 received by user: 695

Trusted
Subscriber

Reply # 38659 15-Jun-2006 16:46
Send private message

NeoTech: That's a Telecom problem, not iHug. Probably get it done faster for businesses.


Yes, I wasn't meaning for my post to be taken as a critism of Ihug. Making people wait 15 days to move a connection to another premises is apallingly slack on Telecom's part.



298 posts

Ultimate Geek
Inactive user


Reply # 38661 15-Jun-2006 16:48
Send private message

That's an up to as well, last time it was only 3 days, no biggie. Oh, yeah and Woosh, in Carterton HAHAHAHA!

652 posts

Ultimate Geek
+1 received by user: 27

Trusted
Subscriber

Reply # 38665 15-Jun-2006 16:55
Send private message

A little off topic, but can relate to the 15-day Telecom delay...

Rang up Telecom on behalf of a client the other day to organise getting a connection moved from their existing offices to new premises. Was told by the Telecom CSR that due it coming up to financial end of year, Telecom was putting more effort into installing NEW connections rather than moving/reconfiguring new ones and as such my request could comfortably be book in for 4 weeks time... !!

Crazy. He was just lucky that the 4 weeks fit perfectly with my timeframe too, otherwise words would have been said (even though i realise that any comments to TNZ CSRs fall on deaf ears)

3000 posts

Uber Geek

Trusted

Reply # 38682 15-Jun-2006 18:02
Send private message

I have had no major problems with them, Minor niggles, yes but nothing majorly killing off the net (unlike the inverse of the word "Less" without the E)

I still use iHug as while the helpdesk is hopeless the network seems reliable and I didn't even know uploads were not counted against usage till it was mentioned here so there you go.

437 posts

Ultimate Geek
+1 received by user: 7

Trusted

Reply # 38715 15-Jun-2006 21:49
Send private message

Had a Ihug account from them since the early years and still have a dialup accounty only now to keep my email address.

Why?

Believe it or not Ihug (old news here but posted for newer readers) after going over my data cap (yes we know) Ihug would not turn back on the tap, offered credit card offered to change plan asked for manager and no way would Ihug let me pay more to get back on line.

Have now switched broadband to Orcon

The Autosense overage model (on all plans except for Surfer Basic) means that if you go over your free data allowance additional data is charged at $10 per extra 5GB 'chunk' of data. We wouldn't dream of slowing you down! (not a plug but highlights a ISP offering real service)

Thats another thing they Ihug charge you for a email account.





"The only way to learn some- thing is to do it"

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44


OPPO brings advanced technology to the smartphone market with new device
Posted 24-Jul-2018 09:20


Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.