If you have ADSL you NEED to read this.

Forums › New Zealand Broadband › If you have ADSL you NEED to read this.

tonyhughes

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#90626 26-Sep-2011 11:18

Please reboot your ADSL router & wait five minutes before you call your ISP about connection issues, regardless of whether you have a PPP light on or not.

No exceptions (ESPECIALLY NOT FOR IT GUYS). Please. We love you.

Kind regards,
Every telco on the planet.

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cisconz
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#525722 26-Sep-2011 11:31

But my $50 Router from the warehouse has never had a problem, ever, it is your $10K worth of gear between me and your core, or your $250K auth and border controller.

And because of this outage I want free interwebs for a year!!!!!!!!!

Hmmmm

coffeebaron

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#525724 26-Sep-2011 11:39

Agree with David, you're just being silly Tony. Next you'll be saying that internal wiring is often to blame :)

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xpd

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#525725 26-Sep-2011 11:43

It applies for ALL technology - if its not working properly, restart it before ringing the helpdesk... so many calls I get from staff who havent restarted their PC before calling me.....

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NonprayingMantis

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#525726 26-Sep-2011 11:44

The worst thing is that helpdesk support is one of the biggest costs for an ISP.
If 80% of calls can actually be solved by a modem reboot, then that is costing the ISPs a lot of money to resolve very simple things, and will show up in the price of the internet for everybody.

reven

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#525727 26-Sep-2011 11:46

why dont ISP just supply flaky modems that randomly reset themselves then?

ptinson

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#525731 26-Sep-2011 12:14

They used to but everyone complained that they had a flaky modem that kept rebooting its self... ;P Anyone read Catch 22?

meat popsicle

Jaxson

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#525732 26-Sep-2011 12:15

reven: why dont ISP just supply flaky modems that randomly reset themselves then?

Yeah why does my modem suddenly just require a reboot with your service?

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ptinson

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#525774 26-Sep-2011 12:55

Of course you can re-introduce this restart, although it wont be random...
http://dicksmith.com.au/product/M6598/hpm-7-day-digital-timer

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webwat

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#530359 6-Oct-2011 20:48

xpd: It applies for ALL technology - if its not working properly, restart it before ringing the helpdesk... so many calls I get from staff who havent restarted their PC before calling me.....

I would be very angry if my internet was offline since christmas eve and I had never thought of restarting the modem or calling the ISP on a day that wasn't a statutory holiday! Ok, so yeah it wasn't me but apparently still my service at fault...

Time to find a new industry!

kyhwana2

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#530388 6-Oct-2011 22:04

My Cisco 877 says otherwise ;)

DonGould

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#530396 6-Oct-2011 22:22

What's TR069?

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Hobchild

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#530746 7-Oct-2011 22:52

http://vodpod.com/watch/3631220-how-to-fix-the-internet-according-to-south-park-internet-gizmodo

Skolink

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#530755 7-Oct-2011 23:39

Hobchild: http://vodpod.com/watch/3631220-how-to-fix-the-internet-according-to-south-park-internet-gizmodo

Haha love the video - the internet looks like it was built by Linksys. Problem when the wife calls me at work, is that there are several things with blinking LEDs that could be at fault - the cable modem, the router, the wireless AP, or the laptop...

DonGould

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#530789 8-Oct-2011 08:53

Skolink:
Hobchild: http://vodpod.com/watch/3631220-how-to-fix-the-internet-according-to-south-park-internet-gizmodo

Haha love the video - the internet looks like it was built by Linksys. Problem when the wife calls me at work, is that there are several things with blinking LEDs that could be at fault - the cable modem, the router, the wireless AP, or the laptop...

A VoIP solution is the clear answer to this problem. ;)

1. Wife calls...
2. Reset cable modem...
3. VoIP connection dropped...
4. Return to normal programming...

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freitasm

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#530792 8-Oct-2011 08:57

Last year Belkin launched a series of routers with a "self healing" feature. I had one here for a test and found out it's actually a "middle of the night self restart" cron-type job on the router...

It heals everything...

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