PC back from Service for overheating but still running 50-85° Is this legit as they say or just going to fry again?

Forums › Desktop computing › PC back from Service for overheating but still running 50-85° Is this legit as they say or just going to fry again?

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#1079127 3-Jul-2014 09:12

gzt: Hang on. This is under warranty according to OP.

Yeah, but IMHO it's worth the $20 and hours effort to avoid the probably $50 shipping cost to send it to the techs to potentially stuff it up again. Then again if you void your warranty that's a problem.

gzt

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#1079133 3-Jul-2014 09:21

Agree. In theory for any subsequent claim they would not notice this fix anyway.

garretts

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#1079143 3-Jul-2014 09:37

Hi there

For my job I spend alot of time repairing pcs / servers still under warranty
If a pc is under warrnaty usually all shipping costs should be paid for by the vendor!

Example with Ibm / lenovo repairs they will send the courier out to pick up the item!

also do not attempt to repair the pc yourself what these guys are suggesting could avoid your warranty.

there work will most likely have a 3 month guarantee on it as well

What brand of PC is it?

DravidDavid

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#1079146 3-Jul-2014 09:39

Those temps are way too high as people have already mentioned. It's almost as if the tech that put this rig together skipped thermal compound all together! Either that or the heatsink itself is not fitted correctly.

When he said AMD's are noturious for running hot, his knowledge is about 10 years in the past. These days, Intel processors are the biggest offenders. My bet is he was trying to prevent a complaint and make you feel as if it was "normal" operating temperature. Anything above 30 at idle, I start getting suspicious. If it's hitting 65+ and I'm not running a stress tester like Prime95, the cover is coming off to work out what's going on! I have an X6 1090T Phenom series processor and I never see anything above 45 when gaming and usually idles between 15 and 20 degrees.

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#1079166 3-Jul-2014 09:56

garretts:

Reading between the lines, this is not a name brand PC. Probably a limited run build. That is not necessarily a bad thing but, hence the advice given.

KiwiTim

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#1079250 3-Jul-2014 11:11

I never use the stock coolers that come with AMD APUs as they have a poor reputation. If you go to Newegg.com and read the reviews for your APU, of the people that complain, many complain because the APU runs too hot on the stock cooler.

Have a look here:

http://www.newegg.com/Product/Product.aspx?Item=N82E16819113280&cm_re=AMD_A10-5800K-_-19-113-280-_-Product

Select the 12% of reviewers that gave it 4 out of 5 eggs, and you will see them complaining about heat.

The solution is to not use the stock cooler.

Something like this would do the job:

http://www.coolermaster.com/cooling/cpu-air-cooler/hyper-212-evo/

You can buy it for under $50 at AlphaCity.co.nz

Just make sure you have enough height in your case to fit it, as it's 159 mm tall.

I prefer the Arctic Silver thermal paste, as they provide very good instructions for cleaning the heat sink and CPU, applying the paste, and finishing the job.

This is the paste I use, and I've never had problems on the many builds I've completed.

http://www.arcticsilver.com/cmq2.html

Too much or too little thermal paste, a poorly cleaned heat sink or cpu, or a poorly seated heat sink, or a faulty heat sink fan can push temps up.

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DravidDavid

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#1079256 3-Jul-2014 11:20

KiwiTim: I never use the stock coolers that come with AMD APUs as they have a poor reputation. If you go to Newegg.com and read the reviews for your APU, of the people that complain, many complain because the APU runs too hot on the stock cooler.

Have a look here:

http://www.newegg.com/Product/Product.aspx?Item=N82E16819113280&cm_re=AMD_A10-5800K-_-19-113-280-_-Product

Select the 12% of reviewers that gave it 4 out of 5 eggs, and you will see them complaining about heat.

The solution is to not use the stock cooler.

Weird. I've never had an issue with them. Stock AMD coolers are worlds above the stock Intel cooler supplied with their chips...Unless something drastic has changed. I would say most of the complaints were because of poor installation. People try and fit them with the stock cooling pad and lift them off the cpu again, then put them down and lift them off, which ruins the pad.

I'd highly recommend an after market cooler anyway, I have the NH-D14 and it's awesome! Comes with performance thermal paste, but you need quite a big case to fit it all in!

gzt

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#1079260 3-Jul-2014 11:23

KiwiTim

Is the problem really with the stock cooler itself or with inferior paste combined with bad application/installation?

KiwiTim

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#1079268 3-Jul-2014 11:34

Yep, the cause could be any of the above mentioned reasons, but, if you use a more substantial cooler, you will have a cooler running rig, which will perform better under pressure, and perhaps live longer.

1101

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#1079308 3-Jul-2014 12:51

gzt: Hang on. This is under warranty according to OP.

Dont try & fix it yourself. You will only be giving the retailer a reason to void the warranty
Start taking screen shots of CPU temps & CPU usuage, build some documentation to prove its faulty
Start noting down how often it fails (day & time)
Try running windows in safe mode & see if it overheats then.
Try booting from a CD & see if overheats then.

Is this a small form factor PC, a tiny/micro PC or Tower case PC ?
Make sure there is nothing on the case blocking airflow , eg books, A4 paper etc
Are the power supply fans & case fans working ?
Is the cpu fan actually running when it overheats ?

The STOCK FAN heatsink & paste ARE 100% ADEQUATE for 99.99% of users, there are hundreds of thousands of AMD PC's
out there running just fine with stock fan & paste.

We are of course all assuming it has the stock heatsink. Perhaps it was swapped to fit into a small case ?

Or perhaps the case is designed so poorly that all airflow to the CPU FAN is completely blocked (dont laugh, Ive seen it)
:-)

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#1079399 3-Jul-2014 14:15

Many many years ago we had a tech build a computer that kept on crashing. It came back several times before he worked out it was heat related (he'd replaced ram etc).
Turns out when he put the cooler on the CPU he forgot to pull the plastic covering off the thermal pad under the heatsink.

+1 for taking it back and letting them sort it out.

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andrewNZ

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#1079418 3-Jul-2014 14:21

It's been shipped from Auckland to Wellington, there is a slim chance the cooler has come away from the CPU due to a jolt.

lxsw20

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#1079430 3-Jul-2014 14:26

DravidDavid: When he said AMD's are noturious for running hot, his knowledge is about 10 years in the past.

About 4 years ago when I was last repairing laptops it was always AMD that ran hot, and a good 70% of the laptops that broke of this brand were (you guessed it) AMD.

gzt

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#1079433 3-Jul-2014 14:29

nzgirl28: After the email from the techs today saying, 'that's fine', ran it tonight and while using like 29% of my CPU temp got up to 85° I was running a programme. When CPU spiked up to 95% the temp shot to 89° and reboot my PC. Not sure what to email the tech back as I obviously don't have the knowledge they do, yet I feel they replaced the motherboard (possibly fried from high temps?) sure but the temp is still way to high if rebooting on first day of use again...

You can just tell them the temperature is still going high and the machine is still rebooting when that happens. The issue is not resolved. They will understand it.

This isn't just running hot, it is running hot enough to fail.

PassiveFever81

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#1079541 3-Jul-2014 17:38

Really odd that they would replace the motherboard for a overheating CPU.

Newer AMD's seem to run warm, but they shouldn't be getting that hot, especially doing the simple task of internet browsing or FB games.

Sounds like the cpu cooler isn't seated correctly or they incorrectly applied thermal paste...

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