PC back from Service for overheating but still running 50-85° Is this legit as they say or just going to fry again?

Forums › Desktop computing › PC back from Service for overheating but still running 50-85° Is this legit as they say or just going to fry again?

nzgirl28

16 posts

Geek

#148848 2-Jul-2014 20:45

Hi guys,

Firstly bear with me please I'm not that techy and don't have a lot of knowledge on this stuff!

I have a PC with:
Operating System
Windows 8.1 64-bit
CPU
AMD A10-5800K
Trinity 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 800MHz
Motherboard
Gigabyte Technology Co., Ltd. F2A55M-DS2 (P0)
Graphics
VX2240w-2 (1024x768@75Hz)
1024MB ATI AMD Radeon HD 7700 Series (Gigabyte)
Storage
119GB SAMSUNG SSD 830 Series ATA Device (SSD)
Optical Drives
ASUS DRW-24B5ST ATA Device

About a month ago it started to freeze up start shutting down on it's own so I emailed the retailers as it is still under warranty and told them it was going up to 74° and shutting down.

During service they replaced the mother board and returned it.

Firing it up again the last 24 hours it's still around 55° idle and if I just have a few Chrome tabs and an application running it shoots around 70-85°. I emailed them:

One quick question, my CPU temp is still pretty high. Idle it's sitting around 55 deg. But as soon as I do something like open up poker, a facebook game and open my email it shoot's straight up to 70-80c.

Is this safe long term or is something going to fry eventually?

And recieved back:

Those temperatures are perfectly fine for a full 100% load scenario.
Idle temps are a bit high but for an AMD its not really high at all.
AMD CPUs are notorious for running hot so do not fret, this is perfectly acceptable.
FYI if you are concerned and want to do something about it you could look into an aftermarket CPU cooler to help control temps better and prolong CPU life.

When it's hitting up around 80° I'm not exactly doing an extreme amount of stuff, playing on Pokerstars, checking emails at one point was 89° using 66% of my CPU...

Basically is this guy legit? Or am I right to assume these temps are way to high and will just fry my PC again.

Thanks, this stuff is over my head!

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#1078891 2-Jul-2014 21:14

You can check the specs for the components. http://www.cpu-world.com/CPUs/Bulldozer/AMD-A10-Series%20A10-5800K.html says 74C is the "maximum operating temperature". So your readings are too high.

It might be the thermal paste isn't applied correctly thereby limiting heat transfer away from the CPU. If you check it you will need to reapply it as you will also have to if you install a better cooler.

Hammerer

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#1078898 2-Jul-2014 21:19

Also read this article which gives more info on Idle, Normal and Max CPU Temperatures

vexxxboy

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#1078905 2-Jul-2014 21:25

my CPU goes up to 58 deg after playing Watchdog and then goes back to 40 deg on idle, so yours is way to high.

Common sense is not as common as you think.

raytaylor

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#1078910 2-Jul-2014 21:31

My old pentium 4 used to sit around the 75 to 80 degree mark.

Most computers these days will sit between 40 on bootup and 55 to 65 degrees after running for a while.
I ususally set the bios alarm to 70 degrees on the cpu sensor.

Ray Taylor

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skewt

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#1078930 2-Jul-2014 22:00

Do you have good airflow around the computer case?

Some desks restrict airflow which can cause higher temps

MadEngineer

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#1079008 2-Jul-2014 23:43

Ask if he knows what the manufactures max temp is, call his bluff

You're not on Atlantis anymore, Duncan Idaho.

nzgirl28

16 posts

Geek

#1079013 2-Jul-2014 23:52

Hammer ~ Thanks for that, yeah I figured they were way to high.. Article helped too!
Vexxboy ~ That's awesome! Yeah damn, before the issues mine used to handle my crazy amount of tabs etc fine...
Raytaylor ~ That's a good idea,cheers! Though my alarm would be going off non stop atm...
Skewt ~ Yeah making sure it's not up against the wall and such.

Update.. When I got it back yesterday and ran it noticing it was high I didn't use it that night.. After the email from the techs today saying, 'that's fine', ran it tonight and while using like 29% of my CPU temp got up to 85° I was running a programme. When CPU spiked up to 95% the temp shot to 89° and reboot my PC.

This can't be right? Not sure what to email the tech back as I obviously don't have the knowledge they do, yet I feel they replaced the motherboard (possibly fried from high temps?) sure but the temp is still way to high if rebooting on first day of use again...

Is this still covered as I have 1.5 years left on Warranty, (was built by them). Already sent it to Auckland from Welly at my expense to get the first fix.

1. e

Again sorry if not making sense, and please correct if I have blatantly stated something totally technically wrong!

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insane

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#1079016 3-Jul-2014 00:01

Even the stock cooler shouldn't result in such high temps, unless, as pointed out above, the case location is not allowing good airflow, or the cooler hasn't been fitted properly with a super thin layer of thermal paste. If someone has tried to re-use the stock thermal pad which comes with those coolers then it may be time to get some arctic silver paste and perhaps another cooler.

I've got a hulking big Cooler Master Hyper heatsink/fan for my AMD Phenom II and have never needed to check temps.

Coil

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#1079017 3-Jul-2014 00:02

Thats too hot.
Like your not even using that CPU and its over heating.
Maybe get some thermal paste and redo it. I bet its not even there or only covering a partial amount. See if you can get temps of the individual cores.

Cheers

nzgirl28

16 posts

Geek

#1079029 3-Jul-2014 00:23

Insane ~How much airflow is good enough air flow? Also I've heard lot's of / thermal paste / silver paste talk. I'll look into that and more cooling as it's looking like they are just ignoring me.

Re My Warranty:
"Your RTB warranty is for 3 years so all labour and diagnostics will be covered unless software is found to be the cause of the issue, which I highly doubt from what you have told us."

If it is a prebuild and is running like this is it still their obligation to fix the heating issue or mine to buy more coolers / sort out this thermal paste thing? ;)

This is what I was emailed during the service

"We have received the PC, and confirmed that the motherboard is faulty, we will be sending it away to our supplier for warranty processing shortly, will give you another update as soon as replacement motherboard arrives. We have stress tested the system for over 12 hours now on full load, temperatures look good and the system has not shut down once. We will be shipping the system out shortly." Regretting getting a pre build now without the knowledge to know what's going on with it!

---
Sorry gotta figure out to quote reply..

TimA ~ Temps of individual cores? OK tried to copy them from CPUID if they are even the ones you are talking about..

Thanks again!

nzgirl28

16 posts

Geek

#1079036 3-Jul-2014 01:11

Gonna have to turn this off I assume.. CPU running at 48% Yet temp is up to 83deg and heading towards another shut down by the sounds of the fans....

xpd

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#1079081 3-Jul-2014 08:11

Maybe I've been out of the build game too long, but arent those voltages way too low ?

Can you leave that monitor running, and fire up a game or something CPU intensive and see if those voltages change.....

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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timmmay

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#1079087 3-Jul-2014 08:42

Edit 2 - while the below is how you'd fix it for a self built PC I recommend having it fixed under warranty again. You can suggest the below as what's needed to be done.

Take the heatsink off the CPU, clean both with the proper cleaner, apply arctic silver thermal paste (google how to do this), reseat. This will likely fix your issue more quickly and cheaply than sending back to a company who obviously don't want to deal with it.

You need something like this cleaner/paste combo. If you run into problems I can potentially help.

Edit - PBTech in Wellington has the paste, but not the cleaner. You can probably get by without the cleaner, just earth yourself (touch the computer chassis with both hands while it's plugged in but turned off, perfectly safe) then use say a plastic knife and then paper towels to clean the existing paste off. Ideally an anti static strap should be used going anywhere near a CPU. Don't take the CPU off the motherboard if you can help it, just take the heatsink off the CPU.

You may need to check all fans are working, and check that case fans and airflow are working. A better cooler/heatsink may help - Cooler Master 212 with a fan is great value and very effective, Noctua are excellent but can be pricey.

gzt

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#1079121 3-Jul-2014 09:07

Hang on. This is under warranty according to OP.

Did it shutdown? Is the thermal shutdown recorded in the logs? Pretty sure I've seen ACPI systems record this. That should be enough evidence for the warranty service. Probably won't get the same tech next time either. If it hasn't happened already Let it run until it shuts down then check the event log.

michaelmurfy

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#1079126 3-Jul-2014 09:12

I'll see if I have some thermal paste laying around - if you're in Wellington you're welcome to come into our office so I can check it out. It sounds like the people who built your PC have done a pretty crap job.

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