Broken USB 3.0 motherboard pin, where to I stand with CGA?

Forums › Desktop computing › Broken USB 3.0 motherboard pin, where to I stand with CGA?

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#2375300 14-Dec-2019 15:21

Kol12:

BlinkyBill:

Sure, but the OP said they offered a repair. The question the OP wants answered relates to the CGA, and the answer is the retailer/supplier has, under the CGA, the right to repair a fault.

But the CGA says they can also choose to replace. If the board was 5-6 months old a repair would be reasonable but 1 week old brand new board? That's not reasonable.

where does it state that you have to agree its reasonable?

its a fairly minor fault in the scheme of things and certainly doesn't make the product unusable so a repair IMO is an acceptable solution.

better than them just saying no its your fault and leaving it there.

Kol12

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#2375524 14-Dec-2019 22:05

Jase2985:

Kol12:

I am very through.

but you didnt notice the bent pins? you should have been able to see if they were bent when plugging the connector in.

if you bend the pins back do the usb ports work? they are quiet strong pins and a slight bit of bending shouldnt damage them.

if you have found the pins were bent prior to plugging the connector in you should have no problem getting a replacement, but as you've plugged the connector in and you are unsure if they were bent prior you cant say you didnt bend them.

No one really thinks to inspect every plug headers pins do they? The pins may not have been visually bent but not straight enough that the case plug holes did not line up with the pins. Somebody tell me how this is my fault... I bent the bent pin back and it broke...

Kol12

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#2375528 14-Dec-2019 22:14

Jase2985:

Kol12:

BlinkyBill:

Sure, but the OP said they offered a repair. The question the OP wants answered relates to the CGA, and the answer is the retailer/supplier has, under the CGA, the right to repair a fault.

But the CGA says they can also choose to replace. If the board was 5-6 months old a repair would be reasonable but 1 week old brand new board? That's not reasonable.

where does it state that you have to agree its reasonable?

its a fairly minor fault in the scheme of things and certainly doesn't make the product unusable so a repair IMO is an acceptable solution.

better than them just saying no its your fault and leaving it there.

It doesn't, I just don't think they're being considerate. My PC has been down for months, I've just rebuilt it with a brand new motherboard and they want to send it away for 6 weeks. Is that considerate? They have a choice to replace it with a new product as per CGA and I'm saying that is more convenient for me than repair.

P.S. And how rude of them to offer me a refurbished board which normally come with very limited warranties and possibilities of problems down the road on a 1 week old brand new board.

Jase2985

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#2375539 14-Dec-2019 22:44

it doesn't have to be convenient for you either. the yhave the choice of what to do, not you.

6 weeks on the other hand i would consider too long for it to be away for, 3-4 weeks tops if it has to go offshore.

any replacement item should come with the same warranty/support you originally had.

Gordy7

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#2375584 15-Dec-2019 09:31

Not your CGA answer...

Save yourself the stress and delay.... Solder in a replacement pin...

Get a pin header from Jaycar or remove a pin from an old motherboard.

It might void any warranty but you will likely replace the motherboard in a couple of years anyway.

Gordy

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nzkc

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#2375589 15-Dec-2019 10:02

Kol12:
My PC has been down for months

From what you have explained, so correct me if I'm wrong, this has nothing to do with Asus.

Actually sounds like they're trying to be reasonable especially since you broke the pin trying to straighten it.

I think you should either take the time hit, take the refurbished replacement or solder a new pin on yourself. Granted that's not what you wanted to hear. You've come here looking for feedback, clearly hoping you could reaffirm your bias, and it's clear a lot of us don't agree with you it's all on Asus. We have nothing to win or lose either way too.

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1101

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#2376115 16-Dec-2019 09:31

Kol12:

. It was only a week ago earlier I brought and received the same motherboard with a huge warp in it. I returned it. So at this point I am really questioning the quality control.

so, is this mb with the bent pins the replacement for that bent mb ? If so, it could have been a 'repaired' board

Dratsab

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#2376130 16-Dec-2019 09:59

Kol12: No one really thinks to inspect every plug headers pins do they?

Uh, yeah - I did with a build I did 7 months back. The pins were checked before I plugged anything in as I didn't want to cause any of the problems you've been talking about.

networkn

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#2376142 16-Dec-2019 10:22

Perhaps most people don't check every pin, but those who do, aren't in the situation you find yourself in.

In my years I have built probably ~100 computers or at least replaced that many motherboards. I don't recall any with bent or broken boards out of the box, but I'll admit to accidentally damaging a few myself.

Unfortunately, you probably need to accept you aren't going to get the answer you want here, and in most people's eyes, the retailer would be seen to be entirely reasonable in trying to help you at all. I am guessing the supplier is giving you a worst-case scenario for shipping, but if it were me, I'd accept that, buy a new board, fit it now, and sell the replacement board when it arrives. You'll take a hit financially, but you'll be able to use your computer immediately.

You've learned a hard lesson in all of this, as much as it sucks.

trig42

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#2376144 16-Dec-2019 10:25

I don't think I ever bent any pins on a motherboard, but I did bend a few on CPUs (back in the day). All of them were OK, as I was able to carefully bend them back enough to get them in the sockets, where clipping them in brought them all back into line.

1101

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#2376807 17-Dec-2019 09:54

IDE & floppy pins were easy to bend , back in the day.

Also sometimes the PLUG had holes blocked off & the corresponding pins would then get bent

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Kol12

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#2377370 17-Dec-2019 22:13

Are there any pinout gurus here? Perhaps I can live without the broken pin. I believe it is pin 10. Some pinouts show this as the ID pin but the manual for the Asus Maximus XI Hero says it is a ground (GND) pin.

nzkc

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#2377408 18-Dec-2019 00:59

Could you also post a picture of the plug you pushed into that header please.

It looks like the top right pin (possibly pin 0...who knows) is missing. Im picking intentionally missing. I'm wondering if the plug has that blocked so you can identify which way it should be inserted. If thats the case, then its definitely on you re the bent pin that you have the arrow pointing at (IMO).

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#2377411 18-Dec-2019 04:07

Kol12:
Jase2985:

Kol12:

BlinkyBill:

Sure, but the OP said they offered a repair. The question the OP wants answered relates to the CGA, and the answer is the retailer/supplier has, under the CGA, the right to repair a fault.

But the CGA says they can also choose to replace. If the board was 5-6 months old a repair would be reasonable but 1 week old brand new board? That's not reasonable.

where does it state that you have to agree its reasonable?

its a fairly minor fault in the scheme of things and certainly doesn't make the product unusable so a repair IMO is an acceptable solution.

better than them just saying no its your fault and leaving it there.

It doesn't, I just don't think they're being considerate. My PC has been down for months, I've just rebuilt it with a brand new motherboard and they want to send it away for 6 weeks. Is that considerate? They have a choice to replace it with a new product as per CGA and I'm saying that is more convenient for me than repair.

P.S. And how rude of them to offer me a refurbished board which normally come with very limited warranties and possibilities of problems down the road on a 1 week old brand new board.

IANAL but a retailer is entitled to repair under the Act unless there is a substantive defect. IMO a substantive defect would be a motherboard that would not boot, not a damaged USB pin.

If the damage was defect a 6 week repair isn't a reasonable period of time for a repair and you would be entitled to ask for replacement or refund. A replacement means a like for like replacement, not a refurb.

@dejadeadnz may have another view (and is actually a lawyer).

Gordy7

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#2377472 18-Dec-2019 08:30

Looks like a fully housed pin header..... Not so easy to replace one pin...

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

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