Broken USB 3.0 motherboard pin, where to I stand with CGA?

Forums › Desktop computing › Broken USB 3.0 motherboard pin, where to I stand with CGA?

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#2377482 18-Dec-2019 08:58

TBH it just looks like you put the plug in rotated 180 degrees from where it should be, which has bent the pin as its put the blanked off plug over the bottom left pin.

nzkc

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#2377487 18-Dec-2019 09:03

Jase2985:
TBH it just looks like you put the plug in rotated 180 degrees from where it should be, which has bent the pin as its put the blanked off jack over the bottom left pin.

Why do you think I asked for a photo of the plug used that bent the pin 😉

concordnz

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#2377497 18-Dec-2019 09:38

So what you did was......
1) Force the connector in around the wrong way - causing the blanking plug to bend the pin.
2) When you realized this you then turned the connector around - and used brute force to force the connector in, further bending the pin.

(This is all physical damage caused by you - & no fault either of the manufacturer or the reseller.)
You have apsolutely no recourse under the CGA.

You then rejected the resellers perfectly reasonable offer to help rectify your issue (which you caused)
& you proceeded to attempt a further ham fisted 'repair' - snapping the pin off completely!
And you now try to blame somebody/anybody else.

As someone pointed out, if you can't take personal responsibility - you shouldn't be doing component builds. You should be buying pre-built PC's.

I bet you didn't use antistatic protection during the build -
& I bet you handled the RAM incorrectly too.....& if this gives trouble, you will blame the supplier too.

Dratsab

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#2377501 18-Dec-2019 10:00

Jase2985: TBH it just looks like you put the plug in rotated 180 degrees from where it should be, which has bent the pin as its put the blanked off plug over the bottom left pin.

This thought crossed my mind as well although the shape of the casing around the pins and corresponding shape of the plug should prevent this from actually being able to happen. Hard to make an objective assessment without a close up pic of the relevant part of the actual motherboard and a close up pic of the actual connector plug.

nzkc

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#2377506 18-Dec-2019 10:03

concordnz: So what you did was......
1) Force the connector in around the wrong way - causing the blanking plug to bend the pin.

To be fair; this hasn't been confirmed. I suspect exactly the same, but asked for a photo to help confirm that or not. Still waiting.

concordnz

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EMT (R)

#2377525 18-Dec-2019 10:33

He's already admitted forcing the plug in that hard that the pins "pierced the outer casing"

Even if there is no blanking plug - turning the connector 180 degrees and trying to force it in - will cause it to 'rock' on the Centre locator, easily bending the outer pins.

Again this is 'user error' causing physical damage
and no fault of the manufacturer or the reseller
& nothing to do with the CGA.

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Kol12

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#2377742 18-Dec-2019 13:02

I took a video of the connector. I didn't put the plug in upside down because it wouldn't have went in at all and I don't recall that. Despite the two plug holes missing the two outer pins I didn't have to force the plug in, it appeared to be seated normally.

https://www.youtube.com/watch?v=cDMoaYMse-E

nzkc

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#2377775 18-Dec-2019 13:32

Seeing that video...
Take the offers you've had from Asus!

JaBZ

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#2377780 18-Dec-2019 13:43

The first photo wasn't of your board. Are the pins missing, broken off? If so take the refurbished option...

If the pins are still intact and just bent?, Carefully/slowly bend them back, plug in the cable and move on... (if they break while bending them back, see above)

My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..

dejadeadnz

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#2377913 18-Dec-2019 18:57

Handle9:

IANAL but a retailer is entitled to repair under the Act unless there is a substantive defect. IMO a substantive defect would be a motherboard that would not boot, not a damaged USB pin.

If the damage was defect a 6 week repair isn't a reasonable period of time for a repair and you would be entitled to ask for replacement or refund. A replacement means a like for like replacement, not a refurb.

@dejadeadnz may have another view (and is actually a lawyer).

@Handle9

That analysis is spot on. As usual, on CGA/consumer rights-related threads, bar the contribution of the same one or two people who know their stuff, it's the usual extreme torrent of accusatory "The consumer is at fault! You are lying" rubbish or "I am entitled to everything!" approach.

sqishy

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#2377921 18-Dec-2019 19:09

Next to the ATX power on the board is another 3.1 USB - different socket type but see if you can tap into this with a different cable. (USB 3.1 Gen 2 front panel connector (U31G2_2))

Use something like:

https://www.aliexpress.com/item/32843750762.html

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Handle9

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#2377928 18-Dec-2019 19:15

concordnz: So what you did was......
1) Force the connector in around the wrong way - causing the blanking plug to bend the pin.
2) When you realized this you then turned the connector around - and used brute force to force the connector in, further bending the pin.

(This is all physical damage caused by you - & no fault either of the manufacturer or the reseller.)
You have apsolutely no recourse under the CGA.

You then rejected the resellers perfectly reasonable offer to help rectify your issue (which you caused)
& you proceeded to attempt a further ham fisted 'repair' - snapping the pin off completely!
And you now try to blame somebody/anybody else.

As someone pointed out, if you can't take personal responsibility - you shouldn't be doing component builds. You should be buying pre-built PC's.

I bet you didn't use antistatic protection during the build -
& I bet you handled the RAM incorrectly too.....& if this gives trouble, you will blame the supplier too.

You were there and witnessed all this? Amazing!

Kol12

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#2377929 18-Dec-2019 19:19

Handle9:
concordnz: So what you did was......
1) Force the connector in around the wrong way - causing the blanking plug to bend the pin.
2) When you realized this you then turned the connector around - and used brute force to force the connector in, further bending the pin.

(This is all physical damage caused by you - & no fault either of the manufacturer or the reseller.)
You have apsolutely no recourse under the CGA.

You then rejected the resellers perfectly reasonable offer to help rectify your issue (which you caused)
& you proceeded to attempt a further ham fisted 'repair' - snapping the pin off completely!
And you now try to blame somebody/anybody else.

As someone pointed out, if you can't take personal responsibility - you shouldn't be doing component builds. You should be buying pre-built PC's.

I bet you didn't use antistatic protection during the build -
& I bet you handled the RAM incorrectly too.....& if this gives trouble, you will blame the supplier too.

You were there and witnessed all this? Amazing!

Yeah and isn't funny I had the case grounded to a PSU the whole time I built it. I bet they know nothing.

Kol12

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#2377948 18-Dec-2019 19:21

sqishy:

Next to the ATX power on the board is another 3.1 USB - different socket type but see if you can tap into this with a different cable. (USB 3.1 Gen 2 front panel connector (U31G2_2))

Use something like:

https://www.aliexpress.com/item/32843750762.html

I'm thinking it may be easier to grab one of these: https://www.pbtech.co.nz/product/ADPORC2001/Orico-Desktop-PC-2-X-External-USB30--1-X-Internal

I'm still waiting for a reply from Asus as to whether the broken ground pin is very important. It may even be an unused or spare ground...

sqishy

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#2378684 19-Dec-2019 18:23

Kol12:

sqishy:

Next to the ATX power on the board is another 3.1 USB - different socket type but see if you can tap into this with a different cable. (USB 3.1 Gen 2 front panel connector (U31G2_2))

Use something like:

https://www.aliexpress.com/item/32843750762.html

I'm thinking it may be easier to grab one of these: https://www.pbtech.co.nz/product/ADPORC2001/Orico-Desktop-PC-2-X-External-USB30--1-X-Internal

I'm still waiting for a reply from Asus as to whether the broken ground pin is very important. It may even be an unused or spare ground...

Yep, solves the problem.

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