My Mums (in her 60s and not particularly PC literate) uses a W7 Lenovo laptop on Spark ADSL, using the Spark supplied modem/router - she calls the box "the internet" and often turns it off when she's not using it. This month she's hit 40GB data and it's slowed down, which has annoyed her as she doesn't use that much data.

A few months ago she got lightbox, she tells me she watches 2 shows 3 times a week. I can see her broadband usage went up from 1-3GB per month to around 10-20GB per month. The odd thing is there a months with big spikes, which I guess could be lightbox, but could be someone stealing her WiFi or something odd going in. She can't watch lightbox which is the only thing that bugs her.

Here's her usage this month - interesting bits in bold. How would a woman in her 60s who watches a couple of TV shows a day use 22GB in one day? Windows 10 hasn't downloaded. I thought it might be online backups but it's mostly downloads not uploads. 

How would I track this? Can Lightbox tell you how much data you've used? Spark weren't much help when I called, they said it was a privacy issue and they couldn't track what data was used.



Her's her usage the past year or so. She got Lightbox a few months ago - ish.