How long does it take to get EVGA gpu RMA'ed.

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cybercrawler

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#230292 17-Feb-2018 01:49

So I got this 1070 SC back in October last year from a guy who posted it on FB.Was working just fine till now.Whatever happened next was rather dodgy.I use a laptop for school and I hate trackpads.So I usually use my desktop mouse.Today I came from my classes and turned on my system but I forgot to plug in the mouse.So as soon as i plugged it in,my system just shut off and refusing to turn on at all.So I checked the PSU(using the paper clip trick) and it was fine.Tried booting without the Six pin connected to the GPU and it booted up just fine but when connected the GPU,it won't.So since I do not have any friends who have a desktop to check the components ,I took it to my regular guy at 1st wave tech.He checked it and told me, it's the GPU which is faulty.He suggested me to RMA it and pay the postage and he will do all of that for me.And also he did keep telling me that EVGA will send out a working GPU even if it isn't under warranty.

What I just want to know is how long will it actually take for me to get a replacement and they will send a working one even if it isnt under warranty?Also what exactly went wrong when I plugged in the mouse?

Sorry about my grammar.English isn't my first language.

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#1959483 17-Feb-2018 09:37

I forgot to plug in the mouse.So as soon as i plugged it in,my system just shut off

Is it a USB mouse? Not an old PS/2 one?

xpd

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#1959495 17-Feb-2018 10:13

https://www.evga.com/howtorma/

Ask your tech for the shipping/tracking info so you can see when EVGA receive it. Appears 1-3 day turn around at their end is normal, so allow another week on top of that for shipping back to you.

XPD / Gavin

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cybercrawler

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#1959519 17-Feb-2018 11:00

Behodar:
I forgot to plug in the mouse.So as soon as i plugged it in,my system just shut off

Is it a USB mouse? Not an old PS/2 one?

Logitech 502,so USB

cybercrawler

24 posts

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#1959520 17-Feb-2018 11:02

xpd:
https://www.evga.com/howtorma/

Ask your tech for the shipping/tracking info so you can see when EVGA receive it. Appears 1-3 day turn around at their end is normal, so allow another week on top of that for shipping back to you.

I gave it to him this morning,and he said to pay $100 for the shipping and told me it would take 3-4 weeks.Will I get a replacement even if my warranty is void?

Behodar

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#1959522 17-Feb-2018 11:05

cybercrawler: Logitech 502,so USB

That's bizarre. The old PS/2 mice weren't hot-swappable but USB of course should be fine!

Good luck with getting it sorted out.

freitasm

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#1959551 17-Feb-2018 11:52

cybercrawler: I gave it to him this morning,and he said to pay $100 for the shipping and told me it would take 3-4 weeks.Will I get a replacement even if my warranty is void?

I'm am always wary of buying things on Facebook. Did you get the original proof of purchase (receipt/invoice) for this card?

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xpd

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#1959557 17-Feb-2018 12:01

cybercrawler:
xpd:

https://www.evga.com/howtorma/

Ask your tech for the shipping/tracking info so you can see when EVGA receive it. Appears 1-3 day turn around at their end is normal, so allow another week on top of that for shipping back to you.

I gave it to him this morning,and he said to pay $100 for the shipping and told me it would take 3-4 weeks.Will I get a replacement even if my warranty is void?

$100 shipping is way overkill IMO. Should only be around $50 I think with tracking and insurance. I'd be asking to see the invoice for the shipping.

As to if its covered or not, if its under 3 years old then looks like you'll be ok - but depends on what the fault is, if they find 3rd party components etc then may have issues.

XPD / Gavin

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Xeon

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#1959696 17-Feb-2018 19:57

I did an RMA with EVGA in 2013, it was about a week turn around after posting the GPU to getting the new one.

They paid for shipping and it was 2 day shipping in both directions.

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#1959817 18-Feb-2018 09:36

FYI https://www.reddit.com/r/nvidia/comments/7y7ymy/my_recent_evga_rma_experience/

XPD / Gavin

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cybercrawler

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#1962459 22-Feb-2018 20:24

freitasm:

cybercrawler: I gave it to him this morning,and he said to pay $100 for the shipping and told me it would take 3-4 weeks.Will I get a replacement even if my warranty is void?

I'm am always wary of buying things on Facebook. Did you get the original proof of purchase (receipt/invoice) for this card?

No he did not provide any receipt.He did say he purchased it from PB Tech

cybercrawler

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#1962464 22-Feb-2018 20:29

xpd:

cybercrawler:
xpd:

https://www.evga.com/howtorma/

Ask your tech for the shipping/tracking info so you can see when EVGA receive it. Appears 1-3 day turn around at their end is normal, so allow another week on top of that for shipping back to you.

I gave it to him this morning,and he said to pay $100 for the shipping and told me it would take 3-4 weeks.Will I get a replacement even if my warranty is void?

$100 shipping is way overkill IMO. Should only be around $50 I think with tracking and insurance. I'd be asking to see the invoice for the shipping.

As to if its covered or not, if its under 3 years old then looks like you'll be ok - but depends on what the fault is, if they find 3rd party components etc then may have issues.

The guy i bought it from said he got it in early 2017.And yes,i'll ask for the post invoice.It did sound fishy to me when he took 100 bucks just for shipping something which isn't either heavy or large.

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cybercrawler

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#1962465 22-Feb-2018 20:30

Xeon:

I did an RMA with EVGA in 2013, it was about a week turn around after posting the GPU to getting the new one.

They paid for shipping and it was 2 day shipping in both directions.

Did you the did procedure yourself or the place you purchased the card from did it?

Ramjet007

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#1962605 23-Feb-2018 04:55

Took 4 weeks for my EVGA graphics card via the shop i purchased it from. Had another one to use, so wasn't that bothered.

If i didn't have the spare i would not have been happy.

1101

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#1962758 23-Feb-2018 10:33

cybercrawler:

It did sound fishy to me when he took 100 bucks just for shipping something which isn't either heavy or large.

Is the the repair tech you took it to.

assuming this isnt who you bought it from
To be honest , you are paying for HIS time . Why would he bother otherwise.
Its just possibly going to be a 100% pain in the arse for this guy , trying to get a warranty for something HE DIDNT SELL.
Any issues with couriers , packages lost, he's the guy stuck in the middle .
He's the guy taking your phone calls wanting status updates, he's the guy having to spend time chasing up/following up.

cybercrawler

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#1964845 26-Feb-2018 23:26

1101:
cybercrawler:

It did sound fishy to me when he took 100 bucks just for shipping something which isn't either heavy or large.

Is the the repair tech you took it to.

assuming this isnt who you bought it from
To be honest , you are paying for HIS time . Why would he bother otherwise.
Its just possibly going to be a 100% pain in the arse for this guy , trying to get a warranty for something HE DIDNT SELL.
Any issues with couriers , packages lost, he's the guy stuck in the middle .
He's the guy taking your phone calls wanting status updates, he's the guy having to spend time chasing up/following up.

I do remember the tech guy sayin that EVGA taking a small fee for the repair thingy,maybe it might be 50-60 bucks so yea,now it makes sense.Is that true that they charge if the card owner doesn’t have a receipt?

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