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117 posts

Master Geek
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Topic # 239913 10-Aug-2018 12:37
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Hi All,

 

Working through an issue at the moment concerning my Epson Scan Software. The symptoms I am having is this:

 

  • I click on the Epson Scan Icon on my dektop (or via start menu)
  • The software appears in my taskbar but no window opens on desktop
  • I hear the printer ready itself for scanning
  • The software disappears off my tasbar

This issue only occurs on my desktop PC, it does not occur on my laptop.

Some info about my desktop:

 

  • WINDOWS 10 64 bit Version 1803 (OS Build 17134.191) - same as my laptop
  • Printer connected via lan cable to Asus RT-AC88U router which has Asuswrt-Merlin OS V 384.6
  • Both laptop (via wifi) and desktop (via LAN cable) are connected to this router. The software on the laptop works, the software on the desktop does not.
  • Both have most up to date epson printer and scan drivers


Some troubleshooting activities so far:

 

  • Currently being escalated to Tier 3 support at Epson Head Office - but support is very sloooooowwwwww - hence my post today
  • Reinstalled windows on my desktop
  • Reinstalled epson software many times over even after doing a clean reinstall
  • Installed Epson proprietary patches direct from support
  • Checked scan settings that epson printer is networked
  • Ran through scan wizard settings on printer
  • Taken lan cable out of PC and plugged into laptop (scan software continues to work in laptop)

If anyone has any serious suggestions, I would welcome the opportunity to try them out - I have googled quite a bit but nothing seems to work.

Kind regards,
K


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1497 posts

Uber Geek
+1 received by user: 338


  Reply # 2071321 10-Aug-2018 14:04
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things to try ...

 

an older build version of Win10 (1603 perhaps ) . It may just be new 10 build version thats part of the issue (it happens)

 

uninstall any Firewall or AV software. Thats complete uninstall, not just disable . May not be relevant since you've reloaded 10.
See if you can print to printer from PC giving scan issues. See if you can access printer directly from Browser : via printers IP port number in chrome/IE : just check I doubt its this .

Give the printer a fixed static IP (I doubt this will help though)
Try & scan from the printers menu itself, rather than via software on the PC
Disable Windows firewall
Try another more basic router (as a test) : clutching at straws now ...

 

try uninstalling canon software , re-install printer as USB printer (as a test)

 


Good luck, you'll need it. Weird scan issues like can be a nightmare to resolve , changes are its buggy canon software/printer .




117 posts

Master Geek
+1 received by user: 7


  Reply # 2071352 10-Aug-2018 14:22
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an older build version of Win10 (1603 perhaps ) . It may just be new 10 build version thats part of the issue (it happens) - yeah but the thing is my laptop has the same build and it works on that - do you think it might be worth rolling back to 1603 still? Not keen on doing this tbh.

 

uninstall any Firewall or AV software. Thats complete uninstall, not just disable . May not be relevant since you've reloaded 10. - have tried that

 

See if you can print to printer from PC giving scan issues. See if you can access printer directly from Browser : via printers IP port number in chrome/IE : just check I doubt its this . - yup printing works fine. I can access the printer via my browser - took time to check the firmware - latest version already installed

Give the printer a fixed static IP (I doubt this will help though) - currently has a dhcp IP I don't know how to ensure it is static - what I have done is manually enter the ip on the printer and also within the router

 

Try & scan from the printers menu itself, rather than via software on the PC - tried that and advises a communication error. Did a network connection test and report back is OKAY

 

Disable Windows firewall - done that

 

Try another more basic router (as a test) : clutching at straws now ... this problem started on an older Asus 87U. Have since upgraded to 88U - problem persists

 

try uninstalling canon software , re-install printer as USB printer (as a test) - first of all it is an epson. Happy to do this but does this mean I cannot print via wifi?

 


Good luck, you'll need it. Weird scan issues like can be a nightmare to resolve , changes are its buggy canon software/printer . I agree - it is a great little printer but this is proving to be a complete PITA

 

 


Banana?
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  Reply # 2071353 10-Aug-2018 14:22
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Any clues/error codes in Event Viewer?

 

Does the scanner work with Windows Fax and Scan?




117 posts

Master Geek
+1 received by user: 7


  Reply # 2071354 10-Aug-2018 14:24
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Any clues/error codes in Event Viewer? I really would not know where to look. Any suggestions?

 

Does the scanner work with Windows Fax and Scan? I dont have the fax software installed an either my laptop or desktop

 

 




117 posts

Master Geek
+1 received by user: 7


  Reply # 2071356 10-Aug-2018 14:26
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trig42:

 

Any clues/error codes in Event Viewer?

 

Does the scanner work with Windows Fax and Scan?

 

 

 

 

Event viewer report of application error

 

 

 

Faulting application name: escndv.exe, version: 5.1.1.4, time stamp: 0x5b1de046
Faulting module name: EsScnCl.dll, version: 3.7.8.7, time stamp: 0x4fbadfc6
Exception code: 0xc0000005
Fault offset: 0x00047678
Faulting process id: 0x3530
Faulting application start time: 0x01d430515d7c0efe
Faulting application path: C:\Windows\twain_32\escndv\escndv.exe
Faulting module path: C:\WINDOWS\Twain_32\escndv\ES00C5\EsScnCl.dll
Report Id: 3029061f-7106-4380-a038-cfbb94915916
Faulting package full name:
Faulting package-relative application ID:




117 posts

Master Geek
+1 received by user: 7


  Reply # 2071358 10-Aug-2018 14:26
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Windows error reporting

 

Fault bucket 1505198299774932384, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

 

Problem signature:
P1: escndv.exe
P2: 5.1.1.4
P3: 5b1de046
P4: EsScnCl.dll
P5: 3.7.8.7
P6: 4fbadfc6
P7: c0000005
P8: 00047678
P9:
P10:

 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAA39.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAAC7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAAD7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAAD5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB05.tmp.txt

 

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_escndv.exe_c86d83519bf933149eb3a6569a789f5d8622c92_993aeea9_16f7af69

 

Analysis symbol:
Rechecking for solution: 0
Report Id: 3029061f-7106-4380-a038-cfbb94915916
Report Status: 268435456
Hashed bucket: fa1e4b9eab6fe6d394e389e0f69b55a0
Cab Guid: 0


Banana?
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  Reply # 2071365 10-Aug-2018 14:36
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OK, just to check, are you installing the Epson Software downloaded from their website, for the correct version (32-bit or 64-bit) windows?

 

When you uninstall the Epson software, do you delete everything in the C:\Windows\twain_32\escndv\ folder? (delete the whole escndv folder).

 

Do you have full admin rights/run as Administrator?




117 posts

Master Geek
+1 received by user: 7


  Reply # 2071484 10-Aug-2018 18:35
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trig42:

 

OK, just to check, are you installing the Epson Software downloaded from their website, for the correct version (32-bit or 64-bit) windows?

 

When you uninstall the Epson software, do you delete everything in the C:\Windows\twain_32\escndv\ folder? (delete the whole escndv folder).

 

Do you have full admin rights/run as Administrator?

 

 

 

 

Yup - done all that. In my earlier message I even went as far as a full windows install - and no diff.


110 posts

Master Geek
+1 received by user: 12


  Reply # 2071576 10-Aug-2018 23:21
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Try using VueScan - it's far superior to Epson Scan anyway. The download is a trial version, but it should help narrow down the issue.

 

https://www.hamrick.com/




117 posts

Master Geek
+1 received by user: 7


  Reply # 2072265 12-Aug-2018 20:53
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Thanks but would like to percivere with the epson software before I throw in the towel and try other software.

 

 

 

But whilst i dick around troubleshooting - how is this software you recommend being far superior. Just curious?


1513 posts

Uber Geek
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  Reply # 2072682 13-Aug-2018 14:17
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MartinGZ:

Try using VueScan - it's far superior to Epson Scan anyway. The download is a trial version, but it should help narrow down the issue.


https://www.hamrick.com/



I was going to suggest this. It works with a huge list of scanners including the ancient one I use whose own software doesn't work anymore with windows 10.



117 posts

Master Geek
+1 received by user: 7


  Reply # 2072696 13-Aug-2018 14:30
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JayADee:
MartinGZ:

 

Try using VueScan - it's far superior to Epson Scan anyway. The download is a trial version, but it should help narrow down the issue.

 

 

 

https://www.hamrick.com/

 



I was going to suggest this. It works with a huge list of scanners including the ancient one I use whose own software doesn't work anymore with windows 10.

 

 

 

Okay - will take a look at it this evening. I don't suppose anyone has any insights to offer on the windows reports I posted up?




117 posts

Master Geek
+1 received by user: 7


  Reply # 2072809 13-Aug-2018 16:37
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... and vuescan works. Put off by the yearly subscription costs but got enough to go and kick epson's butt now. This must be a software issue - right guys?


110 posts

Master Geek
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  Reply # 2072883 13-Aug-2018 18:17
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@kapitikarl

 

Glad Vuescan works for you. As you will see, things like file handling are far superior, and it could be argued that the scans produced are slightly superior to Epson, but that’s a bit subjective.

 

Those are not yearly costs, they are a one-off fee. I bought Vuescan in 2007 ($40), and I can still update to the latest version going - there are not many pieces of software you can say that about. Currently at USD90 for the pro version, which I reckon is bloody good value for a lifetime of updates and given it supports just about any scanner that has been produced – don’t even think about the standard version, just buy the pro version.  It could do with a user interface update, but hey, it works.

 

Given the time you’ve spent on this already, what’s USD90?

 

I’m pretty sure I bought it I after Epson abandoned software updates for my old scanner. Don’t hold your breath waiting for Epson to update their software, they would much rather you bought a new scanner.


2730 posts

Uber Geek
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  Reply # 2072887 13-Aug-2018 18:46
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Turns out you may not be alone.

 

6 month old issue with a recent post by Epson

 

ii Please Run the Epson Scan Application as Administrator .this is temporary solution Epson will come back with new Scan application version.
This Is affected only to windows 10 1803 Users.

 

Worth a shot nigel. I've seen apps like this. Won't go unless explicitly run as admin despite being admin

 

Or the old compatibility.. https://www.tenforums.com/drivers-hardware/109669-epson-v300-not-working-properly-after-april-update-4.html 


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