Failed Monitor and CGA

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garbonzai

315 posts

Ultimate Geek

#274422 21-Aug-2020 10:55

Hi,

just need some advice regarding a lg 29um69g monitor that has stopped working.

It was purchased July 2017, is this still covered by the consumer guarantees act as it is just over 3 years old.

Yes, I have tried different hdmi cable's and connected it to a laptop. no display, even the OSM wont display,

It does make be appreciate a gaming monitor compared to the temporary monitor connected at the moment.

Any advice would be helpful.

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3122 posts

Uber Geek

#2546921 21-Aug-2020 11:20

Does this LG use a separate power pack, if so that may be faulty (not the actual monitor)

It may be more trouble than its worth to try & make a CGA claim .
The CGA doesnt give any exact time frame of how long things should last , its all up for debate on how long , so you might have to fight every step of the way .

Dynamic

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#2546922 21-Aug-2020 11:21

I'd be pretty disappointing in your situation, and ask the same question.

My best response is this: https://www.consumer.org.nz/articles/appliance-life-expectancy#article-electronic-appliances

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OzoneNZ

102 posts

Master Geek

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#2546930 21-Aug-2020 11:36

Just a heads up, LG has REALLY bad repair facilities for their monitors in NZ, even when under warranty

During the first L4 lockdown my three 27UD69-W monitors all started to develop the same fault after ~2 years from purchase. LG initially directed me to call 2 different service centres which told me they only serviced whiteware.

Eventually I was directed to Teletech Electronics and dropped them off some time in May, only collected them at the start of August. Three month wait without the monitors because LG Australia took that long to dispatch replacement parts.

Upon setting the monitors back up, one of them now has an even worse fault than what I returned them for, but the repair took so long the first time around I'm questioning whether it's even worth returning them a second time

Long story short, I would strongly recommend you deal with the retailer you purchased it from directly because you will have more leeway to demand complete replacement if repairs take too long. Unfortunately I thought taking it to the LG authorised repairer directly would save time but ended up waiting 4 months

tehgerbil

1102 posts

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#2546939 21-Aug-2020 11:46

OzoneNZ:

Long story short, I would strongly recommend you deal with the retailer you purchased it from directly because you will have more leeway to demand complete replacement if repairs take too long. Unfortunately I thought taking it to the LG authorised repairer directly would save time but ended up waiting 4 months

This 100%. Where did you buy it from? Yes - a monitor should 100% last 3 years, we have monitors here that have been working and mostly on for easily 8+ years in an office environment

If I were you, contact your retailer through Facebook messaging, social media managers tend to be more helpful than instore (very large assumption here, but it's been my experience) and should be able to get the right info to help you.

If not, at least you can approach them instore and say you tried your best to resolve this without going instore.

In store workers are much more likely to help you if you've tried to help yourself first!

garbonzai

315 posts

Ultimate Geek

#2546942 21-Aug-2020 11:49

Thanks all, I will go and see retailer next week, yes it uses a power brick, it does have power to monitor as there is a faint light in screen, it's like it's on standby or something.

garbonzai

315 posts

Ultimate Geek

#2547007 21-Aug-2020 13:47

Just had a quick read of the above consumer institute link, say's TV's 7-8 years and computer's 5 years, so I guess a monitor should last about 6 years, I go with that when I see the retailer about it.

K8Toledo

1014 posts

Uber Geek

#2547016 21-Aug-2020 13:57

garbonzai:

Hi,

just need some advice regarding a lg 29um69g monitor that has stopped working.

It was purchased July 2017, is this still covered by the consumer guarantees act as it is just over 3 years old.

Yes, I have tried different hdmi cable's and connected it to a laptop. no display, even the OSM wont display,

It does make be appreciate a gaming monitor compared to the temporary monitor connected at the moment.

Any advice would be helpful.

No need for CGA. The monitor is covered by LG's 3yr warranty.

Contact LG to request an RMA 0800 542 273.

Equinox IT

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garbonzai

315 posts

Ultimate Geek

#2547050 21-Aug-2020 14:22

It would be just over a month outside of warranty, so I hope the do the right thing and fix or replace it, will find out next week.

Lias

5589 posts

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#2547253 21-Aug-2020 18:39

On a personal level, I cant remember the last time I had a monitor fail in under a decade, and even working in IT with fleets of thousands of monitors I can only ever recall a literal handful having failed in less than 5.

I'd definitely make a CGA claim if it's only a few months over 3 years.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

mattwnz

20141 posts

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#2547258 21-Aug-2020 18:51

Can you see any image if you shine a torch on the screen? I wonder if it is the backlight that has failed, as that has happened on one of mine before. If so, you should still be able to see the image, but need a torch to see it.

gzt

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#2547267 21-Aug-2020 19:09

There is a hold down key and power-up factory reset sequence worth a try in case it's an odd stuck standby thing.

richms

28168 posts

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#2547280 21-Aug-2020 19:48

I have only had backlight failures on monitors. Early LED ones and half of them going out on a couple. Should still be going strong after 3 years.

Richard rich.ms

garbonzai

315 posts

Ultimate Geek

#2547358 21-Aug-2020 22:04

Thanks all, I will have a look regarding back light with torch when I can.

surfisup1000

5288 posts

Uber Geek

#2547361 21-Aug-2020 22:22

My Dell flatscreen LCD from 2006'ish (give or take a year or 2). , just failed several months ago.

I'm pretty certain you would easily win in disputes.

K8Toledo

1014 posts

Uber Geek

#2547473 22-Aug-2020 09:50

Lias:

On a personal level, I cant remember the last time I had a monitor fail in under a decade, and even working in IT with fleets of thousands of monitors I can only ever recall a literal handful having failed in less than 5.

I'd definitely make a CGA claim if it's only a few months over 3 years.

I think this thread jinxed me.

I disassembled the Inspiron below a couple days ago to swap out the HDD & CPU. Working perfectly.

This morning - all lights are on but nobody home.

Fwiw the only backlight issue I've seen in recent years was a client's 2016 MacBook Pro 13".

A replacement was over $800. Typical Apple price gouging..

Also the LCD screen on my BMW nav unit lost it's backlight after jump starting with the nav screen powered on. I pulled the monitor out, a 5v Transistor had fried.

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