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51 posts

Master Geek

# 38032 23-Jul-2009 14:48
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Ok so i now have to RMA one of my Seagate Drives, Which means sending it to Singapore

The site says to use the Origional packaging but i have since had a big cleanout and dont have any.

Does anyone have any spare Hard drive packaging, Hamilton preferred?

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  # 238303 23-Jul-2009 15:33
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Thought they only RMA in the first year and that would be through the distributor.

Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

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  # 238325 23-Jul-2009 16:45
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Got one here actually.. but you shouldn't have to send it to Singapore.. it should be through your local distributor...


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  # 238327 23-Jul-2009 16:52
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if it is out of the suppliers warranty they usually won't help you, that is its best to send it back yourself.

When I RMA'd a Hard drive I just covered it in bubble wrap and in a box, they seemed fine to that.

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  # 238340 23-Jul-2009 17:39
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Yea just wrap it well in bubble wrap and then place in a box between some foam.
That's how I have sent HDDs back to Seagate and didn't have a problem.
That's how I have received HDDs from my suppliers too.

Also, you don't actually have to send it to Singapore.
Usually you send it to some freight company near/at Auckland Intl Airport, who then forward it on to Seagate.


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  # 238369 23-Jul-2009 18:26
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I was in the same situation but contacted our usual supplier and they said even though I hadnt bought the drive from them, they should be able to get it sorted via the NZ distributor (Ingram according to Seagates site).

XPD / Gavin / DemiseNZ


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Master Geek

  # 241044 31-Jul-2009 17:13
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Cheers, Yeha contacted our Supplier and sending them and now with a second drive that died today aswell

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