Need help with a web page that keeps logging me out...i'm about to cry

Forums › Desktop computing › Need help with a web page that keeps logging me out...i'm about to cry

modernvalkyrie

12 posts

Geek

#51077 27-Nov-2009 06:15

Hey Forum peeps

Last week I was using my national bank online banking ok, but now I login ok, but everytime I click on a transaction etc it just logs me right out. I'm using windows Vista, and this problem has only started happening in the last 2 days.

I can access the site ok from my Mac at work, so its obviously just my computer which has done somthing. I've cleared temp internet files (which I understand is cache clearing). Does anyone else know what it could be?

Thanks so much!!

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264 posts

Ultimate Geek
Inactive user

#276823 27-Nov-2009 11:11

It's not something to do with cookies being blocked is it?

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modernvalkyrie

12 posts

Geek

#276833 27-Nov-2009 11:23

not sure, but i'll certainly take a look. Someone else suggested something to do with security settings or an interferring antivirus...again, not sure but will take a look at that also. It's odd, as far as I'm aware I haven't changed anything in my internet settings.

I'll take on board ANY suggestion...keep em coming!

rscole86

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#276835 27-Nov-2009 11:27

Is this on Internet Explorer? What happens when you use FireFox or any browser apart from the problem one on the problem computer?

modernvalkyrie

12 posts

Geek

#276837 27-Nov-2009 11:31

yep it is IE on my PC. It opens in Safari and Firefox on my Mac...so I'll try firefox on the PC and see if that helps.

more please... :-) I'm a solution hoarder

8d52797c436

264 posts

Ultimate Geek
Inactive user

#276844 27-Nov-2009 11:41

Another thing to try is accessing other secure sites that require a login such as your internet provider or mobile phone e.t.c. to see if they work. It is a little strange that you are able to login but then get logged out as normally most bank sites or other secure sites that require that sort of thing wont allow you to login if cookies aren't enabled.

Microsofts patch tuesday was a couple of days ago, so you may find an update is causing this, although it's unlikely.

modernvalkyrie

12 posts

Geek

#276846 27-Nov-2009 11:45

yes there was an automatic update the day before it all happened also, i'll check to see what the update was and if it has any relevance. all other sites are letting me login ok.

modernvalkyrie

12 posts

Geek

#277655 30-Nov-2009 06:27

Downloaded firefox to my PC, and it's still not working. I don't really understand cookies, but there was one for the site so I deleted it... (??) and its still not working. Deleted the updates from the last patch & still not working.

any other suggestions?

modernvalkyrie

12 posts

Geek

#277834 30-Nov-2009 13:24

yep, that's what i did. just went into updates, selected the ones from the 25th and uninstalled them individually - there were 3 of them. 'delete' was the wrong word, I def uninstalled them.

freitasm

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#277846 30-Nov-2009 13:34

If this is something that is not working in BOTH IE and Firefox then I would rule out updates.

It's probably your antivirus configured to delete cookies - or antispyware or software firewall.

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modernvalkyrie

12 posts

Geek

#277852 30-Nov-2009 13:41

It was working on Monday and Tuesday, and I hadn't done anything with my virus protection at all, then on Wed the session started breaking. Can antivirus change its own settings without me doing anything? I'll check it out and see if anything shows up.

modernvalkyrie

12 posts

Geek

#278969 3-Dec-2009 10:32

still nothing odd in antivirus. firewall turned off doesn't help either. Still working on my mac. Tried on windows mobile and it does the same thing. Can anyone help at all, or does anyone know anyone who can help me? does anyone have a friend who is a complete IT wizz? Perhaps theyre not on this forum, perhaps they could email me on nzstacey@hotmail.com. I came to the forum as I simply don't know where else to turn, but the forum isn't helping...does anyone read these things - this is very frustrating.

Ragnor

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#279033 3-Dec-2009 14:15

Might be worth trying Google's browser, Google Chrome as well just in case it's something affecting both IE and Firefox.

vexxxboy

4085 posts

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#279047 3-Dec-2009 15:01

are you sure its not a virus, have you run a malware program something like Spybot or Malwarebytes both free and easy to use

Common sense is not as common as you think.

modernvalkyrie

12 posts

Geek

#279054 3-Dec-2009 15:17

I use NOD32, ran a full scan and nothing came up. Thing is though, why is it happening on 2 devices? Hmmm.. ok here's something I just thought of, it happened very much the same time as I switched my Internet provider from vodafone to telecom...a long shot, but do you think that the provider has some weird settings?

will try spybot

modernvalkyrie

12 posts

Geek

#280054 7-Dec-2009 17:17

Ok, its been recommended that the old SSL cert is loading which is causing the problem. I think this might be right, because the new SSL cert has a start date of November 16th approximately the same time the problem occured.

Who knows how to get rid of this old SSL cert from the cache - I tried ccleaner which was recommended, but it didn't work.

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