Nokia Lumia 920 owners thread!

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › Nokia Lumia 920 owners thread!

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#782631 16-Mar-2013 11:56

You guys are tempting fate! but I will join you (touch wood) no problems for me either!

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Wade

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#782635 16-Mar-2013 12:08

I flashed 1232.5957.1308.0003 (unbranded AU/NZ Black version) last night, can't see any obvious changes or improvements, maybe it will trigger some app updates which will add in new functionality like clearing the illusive "Other" memory usage :P

One thing that intrigues me is when you do a reset/reflash/restore, the setup process doesn't allow you to make WiFi connection meaning a whole lot of data is pulled across mobile network

mckenndk

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#782637 16-Mar-2013 12:14

Is usb tethering going to be an option, one day?

bigreddog

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#783099 17-Mar-2013 20:46

Wade:
bigreddog: Mines just gone back today - started a "Reset your phone" at 9:30 yesterday morning... over 24 hours later still just the cogs turning on the screen... Thats with the Portico update on it!!
,

Mine was with Portico update installed too... You should have given reflashing it yourself a go, is a fairly bulletproof process and takes a few minutes (once rom downloaded), you might be without your phone for days for them to do the same process :(

Late reply, but been at the cricket for a few days with just the old Symbian Nokia E7, and it was just too hard to get online with that compared to WinPhone8!! (never mind the truly abysmal battery life as soon as I tried using that phone the way I used my Lumia!)

I would have re-flashed it if I could, but the constantly spinning cogs just kept on spinning, could not get the computer to recognise the phone at any point to re-flash. Before I took it back tried all the key press reset combinations with no luck other than finger cramp.

Hoping when I get it back it has the latest release on it!

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matisyahu

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#784502 20-Mar-2013 14:44

Just an update on what has just happened - I sent it away via Harvey Norman to Telegistics and they found no fault and reloaded the software. I received it and it crashed three times in 2 hours. I made contact with Nokia via Facebook and they advised me to send it to them (Fonebiz apparently, I thought it was going to Nokia themselves) and they've done the same thing (reloaded software) even after being told by a Nokia representative that they would give me a complete replacement. Basically I'm at the end of my teather and I'm willing to bring out the 'big guns' and demand a refund - sorry Nokia you were given two opportunities to actually fix the fault and you failed which in my books calls for a refund.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

stevechadbourne

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#784544 20-Mar-2013 15:44

kawaii's sorry tale shows that a retailers returns policy can be as important as the price.

I bought my Lumia 920 from Dick Smith. When it bricked they replaced it in store for another.

We could do with some legal help regarding the sale of goods act. If I buy a new item and it is not fit for purpose (difficult to show for an intermittent fault), what are our rights with regard to replacement or repair?

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Wade

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#784569 20-Mar-2013 16:18

stevechadbourne: kawaii's sorry tale shows that a retailers returns policy can be as important as the price.

I bought my Lumia 920 from Dick Smith. When it bricked they replaced it in store for another.

We could do with some legal help regarding the sale of goods act. If I buy a new item and it is not fit for purpose (difficult to show for an intermittent fault), what are our rights with regard to replacement or repair?

the irony is that most likely your phone could have been revived by the process Kawaii 's phone underwent whereas his problem sounds more likely to be a hardware fault and need replacement!

nathan

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#784576 20-Mar-2013 16:24

its quite simple

and retailers basically play up on the fact Consumers don't understand their rights

The CGA Act states that goods must be of "acceptable quality." Acceptable quality in this situation clearly means a new, reliable phone. You can ask the shop to repair the phone.

If they are unable to do so within a reasonable time, or refuse to do so, you can ask for a replacement or get a refund.

Its not your problem to deal with the wholesaler/manufacturer/distributor

that is the retailers problem. Your contract is with the retailer

matisyahu

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#784783 21-Mar-2013 07:29

stevechadbourne: kawaii's sorry tale shows that a retailers returns policy can be as important as the price.

I bought my Lumia 920 from Dick Smith. When it bricked they replaced it in store for another.

We could do with some legal help regarding the sale of goods act. If I buy a new item and it is not fit for purpose (difficult to show for an intermittent fault), what are our rights with regard to replacement or repair?

I've gotten in touch with Nokia and to a certain extent I feel sorry for Harvey Norman - yeah they're a mega corporation but equally it is Nokia that screwed the pooch and should be coughing up the cash.

nathan: its quite simple

and retailers basically play up on the fact Consumers don't understand their rights

The CGA Act states that goods must be of "acceptable quality." Acceptable quality in this situation clearly means a new, reliable phone. You can ask the shop to repair the phone.

If they are unable to do so within a reasonable time, or refuse to do so, you can ask for a replacement or get a refund.

Its not your problem to deal with the wholesaler/manufacturer/distributor

that is the retailers problem. Your contract is with the retailer

I'm going to get in contact with Harvey Norman and just get a refund - as noted, they had two chances to fix it up and failed. I've told Nokia I'm not interested in more 'repairs' - I just want a refund and for the whole horrible experience to be put to rest.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

nunasdream

207 posts

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#784811 21-Mar-2013 09:19

You could also ask for an exchange to a different model say an 8X? I have done that with a faulty device before, they also gave me the difference back. I have found they're a bit more willing to do that than an outright refund.

DuncanMcC

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#784934 21-Mar-2013 13:17

I dropped my phone yesterday and broke the "Gorilla" glass.

Don't believe all the vids folk - it's crap. They break quite easily! :(

(No phone until the assesment's completed tomorrow. Amazing how naked one feels without a phone! :) )

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NZ255

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#784997 21-Mar-2013 14:32

What do you do when you break the screen? Does the place of purchase do anything?

Repair i suppose?

nathan

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#785007 21-Mar-2013 14:39

DuncanMcC: I dropped my phone yesterday and broke the "Gorilla" glass.

Don't believe all the vids folk - it's crap. They break quite easily! :(

(No phone until the assesment's completed tomorrow. Amazing how naked one feels without a phone! :) )

I don't think it's fair to say it breaks easily.

Gorilla glass is just marketing, yes it's tougher and scratch resistant but it's still glass that can smash

Your cheapest bet will be to buy a replacement screen off eBay and replace yourself. I bet getting it done here in NZ will run into hundreds of dollars

Definitely worthwhile taking phone insurance or getting it added to contents insurance

Wade

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#785041 21-Mar-2013 15:29

My 920 seems to have developed a rattle, you can feel something distinctly loose inside. I baby my phone so can irrevocably guarantee it has not been dropped or inappropriately manhandled :P

Performance doesn't seem to be compromised so unsure if I put up or have it looked at, anyone have similar issue?

nathan

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#785043 21-Mar-2013 15:34

Wade: My 920 seems to have developed a rattle, you can feel something distinctly loose inside. I baby my phone so can irrevocably guarantee it has not been dropped or inappropriately manhandled :P

Performance doesn't seem to be compromised so unsure if I put up or have it looked at, anyone have similar issue?

How hard do you have to shake it

Or does it just rattle normally?

It's probably the image stabilising camera lens which is actually floating inside the body

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