Windows phone 8 security during repair

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › Windows phone 8 security during repair

SuddenThunder

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#125738 17-Jul-2013 21:09

Hi,

My Nokia 920 that I bought from Telecom about two months has suddenly developed a faulty headset jack. It only plays music through my headphones on one side (before anyone asks I have tried it with a different pair to get the same result) Obviously it is under warranty still so I'm going to be taking it back for repair. The question is, how can I make my phone as secure as possible so the repairer cant get into my details. E.g people hub, email accounts etc. It might be a broad question but any tips on how to lock down these sorts of tiles/accounts would be great.

Cheers

freitasm

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#858327 17-Jul-2013 21:30

Reset the phone to remove all information.

You risk having the phone stuck in the cog wheels during reset, which will require it to be flashed again.

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SuddenThunder

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#858371 17-Jul-2013 22:30

I was hoping to avoid a hard reset but if its the only way to be fully secure then that's what I'll have to do. Thanks

nathan

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#858400 18-Jul-2013 01:36

If you can't put a password on it, you'll need to do a hard reset

BlueShift

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#858430 18-Jul-2013 09:04

Sounds like a hardware fault - so there's a 50/50 chance they give you a replacement phone rather than opening it up & trying to resolder the jack connections. Back up everything & wipe it - they can't easily check that its working without having access to the phone, so just passwording it isn't that useful.

Goosey

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#858468 18-Jul-2013 10:13

I always thought that when you are getting your phone repaired by a 'repair shop' that these repair shops make you sign a piece of paper to say "repair shop not responsible for any lost data as a result of any repairs and that the phone owner acknowledges this and has backed up their data if they did choose to do this before repair".

BlueShift

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#858544 18-Jul-2013 11:47

Gooseybhai: I always thought that when you are getting your phone repaired by a 'repair shop' that these repair shops make you sign a piece of paper to say "repair shop not responsible for any lost data as a result of any repairs and that the phone owner acknowledges this and has backed up their data if they did choose to do this before repair".

OP may be more worried about the repairer getting into their email correspondance, txts, or collection of naked selfies ;-)

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Goosey

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#858577 18-Jul-2013 12:36

BlueShift:
Gooseybhai: I always thought that when you are getting your phone repaired by a 'repair shop' that these repair shops make you sign a piece of paper to say "repair shop not responsible for any lost data as a result of any repairs and that the phone owner acknowledges this and has backed up their data if they did choose to do this before repair".

OP may be more worried about the repairer getting into their email correspondance, txts, or collection of naked selfies ;-)

Sorry wasnt clear... I meant 'back up' and reset as MF mentioned.

toyonut

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#858604 18-Jul-2013 13:27

SuddenThunder: I was hoping to avoid a hard reset but if its the only way to be fully secure then that's what I'll have to do. Thanks

When I have had phones repaired, they flash a new firmware on as part of the process generally. So just back up everything that is not synced to the cloud and do the reset yourself. They will need to get in and test it works anyway so locking the repairer out is not really an option.

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