Windows Phone Outlook read state out of sync with Exchange

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › Windows Phone Outlook read state out of sync with Exchange

freitasm

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#91650 18-Oct-2011 11:33

This is the first time I've seen this happening with a Windows-based device. Basically I receive an email notification from Geekzone every time someone posts or update a posts. This reaches the Exchange server and is then moved to a folder.

On Outlook I read some messages and mark everything as read after a while.

Since yesterday I've noticed the read status is not being correctly synchronised between the Windows Phone device and the Exchange.

This only happened for me before with Android-based devices. I've used Exchange to Windows devices synchronisation since 2003 and never seen this - from Windows Mobile 2003 Pocket PC Phone Edition through Windows Mobile 5.0, Windows Mobile 6, Windows Mobile 6.5, Windows Phone 7, Windows Phone NoDo... But Windows Phone Mango is the first I've seen doing this.

Anyone having similar experiences?

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billgates

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#534670 18-Oct-2011 12:56

I sent myself an test email from my work exchange 2010 account at 12.00pm. read the email on outlook 2010. came back from the bakery at 12.11pm and the message was still unread on windows phone. came back from lunch at 12.55pm and the message was read on the phone.

Do whatever you want to do man.

freitasm

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#534679 18-Oct-2011 13:18

Yes, I understand there may be a couple minutes delay, but talking about 700 messages out of sync over three days.

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billgates

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#534681 18-Oct-2011 13:18

I sent myself an email at 1.08PM and also recieved an email from someone else at work. Read it on outlook 2010 and by 1.15pm, the emails were gone/read on the phone without me touching the phone. I did recieve another email at 1.15pm so that very well may have synced the read/unread messages on the phone. But it does works.

Just so you know, if your battery is below 20% and you have battery saver mode turned on (if not, I recommend it), push email syncs stop automatically and you will manually have to sync to check for new emails. May be this is why the read/unread sync is not happening on your phone because battery is below the 20% mark?

Do whatever you want to do man.

tonyhughes

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#534685 18-Oct-2011 13:22

freitasm - as you are a heavy email user (I have seen your inboxes, you have a fetish for notifications of everything on GZ), is it possible you are hitting some limits of processing in WP7 ? Either by total volume in the account being checked, or the amount per day (hour/minute/second) that the phone is trying to cope with?

freitasm

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#534741 18-Oct-2011 15:05

billgates: Just so you know, if your battery is below 20% and you have battery saver mode turned on (if not, I recommend it), push email syncs stop automatically and you will manually have to sync to check for new emails. May be this is why the read/unread sync is not happening on your phone because battery is below the 20% mark?

This is over a few days, with the Outlook client connected and the Windows Phone connected either via mobile data or WiFi.

Mobile Outlook update is manual, not automatic. It's something related to state. It could be related to volume as Tony suggested, but somehow I doubt it.

I still think there's a bug with state synchronisation in Mango.

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codyc1515

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#534792 18-Oct-2011 16:09

Hang on, every message posted to GZ? Also, the only time I have seen something similar happen (not with WP7) is when folder structures change when the phone is offline.

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freitasm

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#534798 18-Oct-2011 16:15

Every post on Geekzone generates an email to an admin account. Think of it as an audit trail.

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tonyhughes

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#534810 18-Oct-2011 16:24

codyc1515: Hang on, every message posted to GZ? Also, the only time I have seen something similar happen (not with WP7) is when folder structures change when the phone is offline.

And he reads them all.

He is like Santa.

For Geeks.

He knows when you have been good on Geekzone.

He knows when you have been bad on Geekzone.

@nate is his little fat brown elf.

Regs

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#534941 18-Oct-2011 20:26

i've been using mango with two exchange accounts, a hotmail account and a gmail account, and i've never had issues with state synchronization.

i also use subfolders pinned to start menu so i get unread counts on them.

this is the first i've heard of issues from anyone.

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