Xbox one-x wont connect to XBL on first start up

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Zepanda66

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#272773 15-Jul-2020 10:17

So I've had this problem for a while now. No other devices are affected by it. Basically every time I turn on my one-x there's a 95% chance i'll have to reboot it again just to get it to connect to XBL. Constantly rebooting the xbox so soon after turning it on cant be good for the console so Id really like to fix this. Yesterday evening I finally got an error message to investigate. The Xbox said it couldn't connect to the DHCP server. I'm thinking maybe its an DHCP lease issues and could be a simple fix by fiddling with some settings in my router. Possibly giving the xbox a static IP could be the solution? What I don't get is why only the xbox is picking up on this DHCP problem and every other device on my network is fine.

http://www.speedtest.net/result/7315955530.png

froob

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#2523365 15-Jul-2020 10:24

On the times it doesn't connect, does it get an IP address (under network settings)?

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Zepanda66

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#2523371 15-Jul-2020 10:37

froob: On the times it doesn't connect, does it get an IP address (under network settings)?

Na. Nothing. Testing the connection is how I came across the DHCP error.

http://www.speedtest.net/result/7315955530.png

froob

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#2523527 15-Jul-2020 14:41

Anything unusual about your network setup, or is it pretty standard (i.e. ISP router)? Seems strange that the Xbox would have issues, when your other devices are fine.

Guide: Installing Network Cabling in New Zealand Homes

Zepanda66

533 posts

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+1 received by user: 212

#2523561 15-Jul-2020 15:29

froob: Anything unusual about your network setup, or is it pretty standard (i.e. ISP router)? Seems strange that the Xbox would have issues, when your other devices are fine.

Yea. Pretty standard setup. ISP router and all. Which is why i'm quite confused.

Here's some examples of others having the issue. Seems to be specific to xbox.

https://www.reddit.com/r/xboxone/comments/8h7i1j/xbox_one_x_not_connecting_to_xbox_live_upon/

https://www.reddit.com/r/xboxone/comments/9e54q9/tech_xbox_one_x_wont_connect_to_internet_on_start/

https://www.reddit.com/r/xboxinsiders/comments/9r0kel/xbox_live_not_connecting_at_the_first_console/

https://www.reddit.com/r/xboxone/comments/9kzh2r/xbox_live_not_connecting_on_startup/

https://www.reddit.com/r/xboxone/comments/a0suam/xbox_one_x_not_connecting_to_xbox_live/

http://www.speedtest.net/result/7315955530.png

froob

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#2523715 15-Jul-2020 19:02

Doesn’t look like there’s any reliable solution in those threads, unfortunately. I would still try a different router if you can, perhaps at a friend’s house. That would at least tell you whether the issue is some sort of incompatibility between the Xbox and your router, or just the Xbox. You could also see if there was any difference between a wired and wireless connection, and your idea of setting a manual IP address.

Guide: Installing Network Cabling in New Zealand Homes