Xbox 360 rrod, Sending to Microsoft help?

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mlknz

3 posts

Wannabe Geek

#89055 25-Aug-2011 22:54

Ok here's my question/problem! (Be nice, This is VERY confusing haha)

My xbox 360 has 3 flashing red lights, I went onto the Microsoft website and did the questionnaire thing. They said I needed a new power supply? I thought I would try a friends power supply and see if it works (Which it didn't) So I went through the process to send it back and it said the total amount (to pay) is $135.00 and they will inspect it then exchange it for a refurbished one? Do I have to pay any extra charges? It has no warranty.

Thanks!!

wreck90

780 posts

Ultimate Geek
Inactive user

#512176 26-Aug-2011 00:22

how old is it?

I'd ask them to pay repairs as this is a known fault.

If they will not, then, go to the retailer and ask them to pay.

If the retailer will not pay, get the repairs done, then , take the retailer to the disputes tribunal .

mlknz

3 posts

Wannabe Geek

#512180 26-Aug-2011 00:55

It's 3 years old, That seems like a lot of fuss just for an xbox....But It does seem to happen to a lot of people! I would be more than happy to send it away for $135 but that sounds to cheap to me? I half expect a bill to turn up after I've sent it for more $$, Thanks for your reply!

mlknz

3 posts

Wannabe Geek

#512181 26-Aug-2011 01:36

Just read the xbox 360 repair : Frequently asked questions (Didn't see this before I posted on here) and it looks like it will only be one payment of $135! phew......

lostangel

163 posts

Master Geek
+1 received by user: 1

#512188 26-Aug-2011 06:40

I don't remember how old my xbox was, but the replacement was free(they sent me out a power supply to try first).

This was even after I tried to repair the problem myself too(since it broke Christmas day when I'd just given the kids Rockband), good on em.

Hobchild

624 posts

Ultimate Geek
+1 received by user: 34

#512640 26-Aug-2011 18:35

AFAIK the warranty period for RROD was three years, anything else was only one.